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My wife and I recently decided to visit the new store to purchase a living room set for the house we just had built. We were promptly greeted by Ruby who was very sweet and eager to help us. She showed us around until we found a living room set that would have been perfect for our new place. The price was right, but we had a problem with the delivery charges and amount of time if would have taken to receive the items. We asked if a better deal could be made since we were purchasing a large lot of items and she stated that she would have to get a manager's permission to do so. She called for the manager and after several minutes we still didn't have an answer. We asked the manager's name and she stated that it was Jason. My wife decided to use the facilities while we were patiently waiting for an answer. When she returned she let me know that there was a hefty sized sales girl in the back hallway by the bathrooms making out with another associate from the store. The lack of professionalism did not impress us to say the least. Before deciding that we would shop somewhere else, we discovered that the man was in fact the manager Jason, whom we had been waiting on. This store lost our business that day and for future purchases because we were blown off for a "make-out session" between two employees. Other than Ruby, we were very disappointed with our visit to this new store. They really should implement a policy about dating other employees in the work place.
The complaint has been investigated and resolved to the customer’s satisfaction.
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We spent around $10K in November 2010 for 3 bedroom sets. The 3 sets were delivered in December 2010 with problems / damages / defects. The damages were noted and we were told someone would call us. After a day or two and no phone calls we made some calls and finally got someone that wanted to set up another appointment for someone to come out and inspect the damages that the delivery drivers reported. Rooms To Go sent someone out a week or so later and he made notes to have the King size bed, dresser w/mirror replaced, daughter's white dresser, and other daughter's black head board and foot board replaced. It took two more weeks to get a delivery date scheduled with a 4 hour window. On delivery date they finally showed up an hour later than the delivery time. The driver asked me to sign a waiver form relieving him from any damage they might do to my walls. I told him he was out of his mind if he thought I was going to sign that. When they took the furniture off the truck they didn't have all the parts to put the king size bed together and the dresser had indents in the wood in several places. They brought a white headboard and black footboard to replace my daughter's black queen size bed. I asked what was I supposed to do with two different colors when they both were supposed to be black. The white dresser was damaged right out of the box. I refused the entire shipment and called customer service first thing the next morning and was asked by them why didn't I keep the mirror for the king size dresser. I asked her what was I supposed to put it on being that the dresser was damaged. All the damages were called in during the delivery by the drivers and again by me the next morning. Afer fighting with customer service another delivery date was made for yesterday 5 Feb 2011 between 10 and 2. The drivers showed up 2 hours late with the same exact furniture I had refused weeks prior. Customer service was called and told us they would not schedule another delivery because we had a large order and already refused it twice. It wouldn't be refused if they made sure the order was correct in the first place. What does a person have to do to get what they paid for. They may have some great furniture but it seems like all the good stuff is on the show room floor. They don't have to worry about getting anymore of my hard earned $$$$$'s.
Have a little respect for yourself and where you work!
First of all what they were doing was no appropriate at the job work force especially since your on company time Jason!
I definitely would have gotten the district managers number and notified him!
This type of behavior certainly is not tolerated at any of our offices within Rooms To Go. I will be certain to share this experience with the appropriate personnel so that proper action is taken.
I'm sorry for any inconvenience that this has caused, and thank you for bringing it to our attention.