Rooms To Go review: damages caused by delivery company

I purchased furniture from Rooms to Go on 6/28/2015.
On 7/6/2015 part of the furniture was delivered and the delivery people broke a leg off the sofa and gouged a hole in the wall. On 7/30 the replacement sofa was delivered. The delivery people gouged a second hole in the wall. I have submitted all the required documents to the shipping company. I do have the name of a claims administrator, Michelle Boebel and have been communicating with this person since the claims were filed. Now, as of last week I cannot get a return call or email from this person. Rooms to go refuses to take any responsibility for the damages caused by the company that they contract with to make the deliveries to their customers. Not only do refuse to accept any responsibility for the damage caused by their delivery company, they won't even give me the name and number of the claims manager.

This is unacceptable. Worse customer service ever.