Rooms To Go reviews and complaints 2
View all 975 complaintsRooms To Go - French Market round table
I bought the round white French Market table and 2 extra chairs > I ordered it in June or july and was delivered in August. It started peeling in three different place it was still in warranty but because I tried to hide the the places I was told I had void the warranty, I had guest coming so I didn't want the white places show. Tried to contact president by email got no reply. The people here were very rude. Customer service was rude. I am 79 yrs old and have been buying from RTG since 1997. I would like to have the table replaced, I saw and heard from others that have defective table tops. I would like to buy the matching side cabinet but won't until something is done about my table. lidia h
Desired outcome: Table replaced so I can get the matching cabinet!!
This complaint has been resolved automatically due to user's inactivity.
Rooms To Go - Paying interest on furniture
When I first order my dinning set and living room furniture this was during the Covid a representative from rooms to go over the phone told me if I paid $500 upfront this will go towards my interest. I was told I would not have to worry about paying interest if I paid this amount. I am noticing I am still being charge interest. When I called rooms to go in McDonough Ga. The very first time I called rooms to go a couple years ago they told me the $500 went towards delivery fee. I told them that was not what was told to me. I was told $500 was going towards my interest so I would not have to worry about paying for interest. I called back again this year and was told a different story. The interest went to either dinette set or the living set. They (meaning Rooms To Go) made the decision to put the $500 to the furniture not both of the items which was ordered the same time and same day but either it was the dinner set or the living room furniture due to items were not delivered around the same time and day. I am noticing even when I pay over the minimum amount the interest is not going down so it is taking me a lot longer to pay the balance off. Why? Especially if I was told If I paid the $500 up front for the interest, I would not have to worry about paying the interest. In this case that was a lie being told to me. I feel I was ripe off. I will never buy anything else from rooms to go again. My utilization for Rooms to go went from 74% to 81% why? How?
Desired outcome: Not being charged interest when I was told if I paid upfront right now $500 I would not have to pay interest. This was done during the Covid 2019 or 2020 My name is Alicia Boyd
This complaint has been resolved automatically due to user's inactivity.
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