Rocky Mountain

I recently placed an order on Rocky Mountain's website and paid with my card. Shortly after, I was contacted by RMATV to inform me that some of the items I had ordered could not be shipped overseas. We discussed which items would still be shipped and which ones had to be cancelled and refunded. I received an email from them confirming the items that were still going to be shipped.

However, a week later, I emailed their customer service to check if the remaining items had been shipped, but I didn't receive any response. I waited for some time and eventually received a refund for the entire order. When I checked their website, I saw that they had cancelled the entire order without any explanation.

Overall, I was disappointed with the lack of communication from RMATV's customer service. It would have been helpful to receive an explanation for why the entire order was cancelled. Despite this, I appreciate that they were upfront about the items that couldn't be shipped overseas and that they refunded me promptly. I hope that in the future, they can improve their communication with customers to avoid any confusion or frustration.

I recently purchased a Slasher LED light bar from Rocky Mountain and unfortunately, I was quite disappointed with my experience. When I received the product, I realized that it did not come with a harness, which was a bit frustrating but not entirely unexpected. However, when I went to look for a harness on Rocky Mountain's website, I couldn't find one anywhere. I even reached out to Slasher, but they were no help either since they no longer have a distribution center in America.

After exhausting all my options, I decided to call Rocky Mountain's customer service line to see if they could help me out. I was put on hold for what felt like an eternity before finally being connected with a "tech" who said they would work on it for five days. After those five days, I was told that they were still clueless about the situation and all they could offer me were a couple of phone numbers. To make matters worse, when I asked to speak to a customer service manager, I was put on hold for another 30 minutes before being disconnected.

What really bothered me about this whole experience was that when I asked to return the product, I was told that I would be charged for shipping. It's not about the money for me, it's about standing behind what you sell. I want to feel confident that when I buy something from a company, they will be there to support me if anything goes wrong. Unfortunately, that was not the case with Rocky Mountain.

In the end, I decided to go on Amazon to find the harness I needed. It was frustrating to have to go through all of that just to get a simple part, but at least I was able to find a solution. Overall, I was really disappointed with my experience with Rocky Mountain and I'm not sure if I would buy from them again in the future.

I gotta say, I'm pretty disappointed with my recent experience with Rocky Mountain. I ordered a part for my WR250F and it was listed as compatible on their website. I even read the description carefully, which said it was "designed to have the same original factory shape that is on your machine." But when it arrived, it didn't fit because it didn't have provisions for the speedo cable.

I tried to return it, but RM wouldn't take it back because apparently if you choose a color on the website, it magically adds a note that says it doesn't have a mount for the speedo cover. I mean, come on. I'm not the only one who's been burned by this, either. I saw other reviews saying the same thing.

It's not even about the $28 I spent on the part. It's about doing the right thing. And RM didn't do that. I've spent thousands of dollars with them over the years, too. In 2020 alone, I spent $1,852. In 2019, I spent $1,454. In 2017, I spent $1,271. And in 2016, I spent $1,997. But after this experience, I don't think I'll be ordering from them again.

I gotta say, my experience with Rocky Mountain wasn't the best. I ordered some upper doors for my ride and ended up freezing my butt off because of their bait and switch tactics. I thought I was getting the whole package, but all I got was the frame without the skins. I called them up and they told me that the skins were being shipped from another location and would take another week to arrive. I mean, come on, it was one part number and nowhere did it say that it could be shipped separately.

To make matters worse, they lied about the ship date and I didn't get the skins in time for my trip. I could have easily gotten them from eBay faster and cheaper, but I decided to go with Rocky Mountain because I thought they were the smarter option. Boy, was I wrong. The skins didn't arrive until after our trip and we were wet and cold the whole time. It really ruined our trip and it was totally avoidable if they had just been honest with me.

I'm not saying that Rocky Mountain is a bad company, but they definitely need to work on their communication and customer service. It's frustrating when you think you're getting one thing and end up with something completely different. I hope they take this feedback seriously and make some changes because I would hate for someone else to go through what I did.

I gotta say, I was pretty disappointed with my experience on Rocky Mountain's website. I mean, I should have read the reviews before I wasted my time ordering parts. But, like a lot of folks, I just assumed that a big name like Rocky Mountain would be reliable. Boy, was I wrong.

So, here's what happened. I placed an order for $550 worth of parts, and they charged my credit card right away. But then, they wouldn't send my order until I sent them some kind of verification receipt for some small purchases. What the heck? I've never had to jump through hoops like that just to do business with a company.

Now, I'm stuck waiting for my refund because they can't seem to get their act together. It's just plain craziness. I mean, if you're gonna order from these people, I hope you have better luck than I did. But honestly, I wouldn't recommend it.

LJ from Bradenton, FL, 05-23-2023

I have been a loyal customer of Rocky Mountain ATV for a long time now. I have ordered from them hundreds of times and have spent over $50,000.00 with them. However, I have noticed that their customer service has been getting worse and worse. In fact, it seems like there is no customer service at all. Every once in a while, I get lucky and speak to a supervisor who understands my concerns and tries to make things right. But those instances are few and far between.

One of the biggest issues I have with Rocky Mountain ATV is their shipping. Out of every three shipments, only one makes it to me without any issues. This is a huge problem for me because I rely on these parts to keep my business running smoothly. When I try to contact customer service, I feel like I am wasting my time. The representatives lie to me and don't seem to care about my concerns.

I order parts from several companies and spend over $100,000 a year, but Rocky Mountain ATV has by far the worst customer service. I am disappointed that Dan Thomas, the owner of the company, has not addressed these issues. I hope he reads these reviews and takes action to fix the problems. If he cares about his customers, he will reach out to me and listen to my concerns.

I have been dealing with these issues for years now, and I hope that Rocky Mountain ATV will take steps to improve their customer service. As a loyal customer, I want to continue doing business with them, but I need to see some changes first.

I recently made a purchase on Rocky Mountain's website for 4 motorcycle tires. Shortly after placing my order, I received an email requesting that I call them regarding my purchase. I was a bit confused, but I gave them a call and was put on hold for quite some time. Eventually, I was able to speak to a friendly woman who confirmed my order and mailing address. However, she then informed me that she would be charging my card a small amount to confirm my identity. I was a bit hesitant, but I agreed to the charge.

Unfortunately, I never received an email from my card company to confirm the second charge. I explained this to the woman on the phone, but she insisted that I needed to verify the charge on my computer. I was frustrated with the process, especially since the charge was under the fraud threshold. I told her that for a $500 purchase, I thought it was ridiculous to have to go through all of this trouble. In the end, I decided to cancel my order and use a competitor instead. I was able to save $60 and didn't have to deal with any of the hassle.

Overall, I was disappointed with my experience on Rocky Mountain's website. I understand the need for security measures, but I felt like the process was overly complicated and time-consuming. I appreciate the effort to protect my information, but I don't think it should come at the cost of customer satisfaction. In the future, I will be looking for other places to make my purchases.

I gotta say, I wish I had read the reviews before I made my purchase. I had the worst experience with Rocky Mountain ATV. Their customer service was just terrible. I ordered something and it ended up being shipped to the wrong address. So, I called them up to try and sort it out. They told me that the package had already been shipped out and that I needed to contact the shipper to get it fixed.

So, I did what they said and contacted the shipper. They told me that I needed to fill out a form to request an address change and that they would also need approval from the shipper via email or call. I called Rocky Mountain ATV back to get their approval, but they told me that they wouldn't give it unless I paid them $14. They said that even if I did pay, there was no guarantee that the package would be delivered to the correct address.

Needless to say, I was pretty upset. I won't be doing business with Rocky Mountain ATV ever again, and I'll be telling all my rider friends to avoid them too. It's just not worth the hassle.

I gotta say, I had a bit of a rough experience with Rocky Mountain ATV. I mean, I don't like to be too harsh on folks, but when they deserve it, they deserve it, ya know? So here's the deal: I was out riding my bike, just minding my own business, when I accidentally nicked my Tusk top plate with my rubber boot. And wouldn't you know it, the powder coating chipped off in a few places! I tried to ignore it, tried to cover it up with some rubber coating, but nothing seemed to work. So I figured, hey, I'll call up RM ATV and see if they can help me out with some warranty service.

Well, let me tell ya, that was a mistake. I got in touch with this guy Kyle, gave him all the info he needed, and what did I get in response? Two measly sentences: "After careful consideration, no warranty." That's it. No options, no discounts, no "have you tried this or that?" Nothing. I was pretty disappointed, to say the least. I mean, I get it, things happen, but the lack of effort on their part was pretty lackluster, if you ask me.

So yeah, needless to say, I won't be using them again. It's like they're just trying to sell stuff and move on to the next sucker. Not cool, man. And Kyle? Well, let's just say he can go back to eating paint chips in his parents' basement. No offense, Kyle, but you could use a little more customer service training, if you ask me.

Anyway, long story short, I wouldn't recommend buying from Rocky Mountain ATV. There are plenty of other places out there that actually care about their customers and stand behind their products. So do yourself a favor and look elsewhere.

I've been a customer of Rocky Mountain ATV for a while now and I've never had any problems with my orders. However, my recent experience with them was a bit disappointing. I ordered a battery for my ATV, but when it arrived, I noticed that it had the wrong terminals on it. I immediately contacted their customer service and they assured me that it wouldn't be a problem. They asked me to send them some pictures of the battery so that their warranty tech could review it.

I sent the pictures over a month ago, but I haven't heard back from them yet. I've called them four times since then, but all they keep telling me is that it will take several more days before they can look at the information I sent them. I needed the battery for a ride that I was planning to do the weekend after I ordered it. Unfortunately, I had to buy a battery locally because I couldn't wait any longer. Now, I'm stuck with this useless battery that I can't even get a response on.

I'm really disappointed with Rocky Mountain ATV's warranty and return policy. It's been a frustrating experience for me, and I don't think I'll be buying from them again. If you're looking for a reliable company that stands behind their products, I suggest you go somewhere else.