The scooter arrived damaged in the truck with a big hole in the packaging. I asked the driver if I could reject it and he said yes, however he called in to FamilyGoKarts and establish a delivery claim and wrote with his hand on my delivery receipt that damage was evident.
FamilyGoKarts told me to not refuse the delivery that they would make it good and ask me to take pictures of the scooter which I did and included the delivery hand receipts with drivers stating damage and sent to them.
They in turn have not done anything since Dec 16 2019 but harras me to return the item before replacing the purchased scooter. However the scooter is still in my posession due to their force request for me to keep it, and do not reject(this appears to be their agenda, to force customers to accept damaged goods).
The finance company Bread is not willing to reverse the charges paid to FamilyGoKarts and thus I believe they go hand in hand with their false advertisement of goods as new and their policies that the customer must do what FamilyGoKarts says. I already been forced to accept a damage purchase scooter so I am not going to be returning the scooter to familygokarts until a replacement is sent(and it better be new and undamanged), nor will I make a payment to Bread.
So disappointed. We purchased a go kart for a Christmas gift and it broke the first time riding it. Customer service is rude, and lacks integrity. They should be ashamed of themselves ripping off people. I still do not have my go cart replaced.
I purchased it 12/06/2019. I have all the emails and transcribed voicemails that clearly show the state of this companies customer service. Horrible I recommend everyone file a complaint with the states attorney generals office. Here is a link.
I am completely disappointed with the damage on our new GoKart. I had to follow up more than once on delivery. I was told not to refuse the shipment if it looked damaged. It wasn't until my husband starting putting it together (without instructions I might add) that we noticed how scratched it is. Not to mention it has a hole in the seat! I'm gifting my son a GoKart that looks used for Christmas. Fantastic!
We purchased a Vitacci T Rex Go Kart for our 2 grandsons for Christmas. It arrived on time, but it takes FOREVER for it to get enough speed to go. My son is a mechanic so he submitted a ticket with Family Go Karts requesting a manual in English. We were told there is none. We have had no response for 2 days from technical support. My husband sent an email to the owner 2 days ago (they will not let you speak with him) and no response. My husband called again today and go the MOST RUDE person that began being rude as soon as she answered the phone. He found another number on YouTube for Technical Support and spoke with a different woman. He explained this was for our grandson's Christmas present and he didn't want to give them a present that didn't work. She said she tells her sons that "sometimes life just sucks". My husband said we just want to speak to a technician for one minute. She told him they work on problems during the day and process trouble tickets at night on their own time. WHAT TYPE OF COMPANY IS THIS?????
We ordered 2 ATV's for our sons birthdays. To start, shipping was a nightmare but it wasn't 100% their fault. However, once ATV's were received & finished putting together we noticed nuts, bolts, washer etc... was missing for one of the back tires making it inoperable for my 5 yr old to ride. I called company who refused to discuss anything over the phone & said I had to fill out a request form before anything was done. Then I noticed we did not get the oil, lube & filters for either of our items. Called comp again & was told to fill out request form. Today I found an extra charge of $139 on my account from the comp. Called again, guess what? I was told to "fill out a request form". I very nicely told Andrea that this was the 3rd form in 2 wks & NOBODY has resolved anything. Andrea was defensive from the moment she answered the phone. She did find that the oil & items were sent to an address other than where the ATV's were sent & that if I wanted to get them I would have to "figure it out my self as it's not her problem". Verbatim. I finally asked why she was being so rude to me as I was the one missing items & money but I was not being rude & she, verbatim stated "I am talking to you like I talk to my ex husband, I do it because I can." So here I am, missing parts for the ATV, no oil, filters, lube & $139 missing from my checking account. If I could send this $2000 ATV back I would! Stay away from this company.
Ordered an electric go-kart 10 days before a birthday party, expecting delivery in 3-5 days. Your website says "In most of the US, orders arrive within 3 to 5 business days. No one ships faster!"
Order and paid on a wednesday.
Called friday, assured there was no problem, they are working on it.
the weekend couple days.
Called, assured there was no problem, they are working on it.
Next day called, assured there was no problem, they are working on it.
Next day called, assured there was no problem, they are working on it.
I'm called back and told it won't be delivered for a week.
Price and product were good, but there are plenty of other companies out there.
And BW Inc, fix your email contact on your website, it further shows your incompetence in customer support.
Rep. Backer apparently owns Family Go Carts. This post is to show you how shady your representative is:
So we bought my son a 150cc scooter. When wife first contacted this POS company the sales lady told her that there would be MINOR assembly necessary. The sales lady also told her that we would get a $50 rebate that would be subtracted from the bill. Best we can tell they ADDED $56 to our total.
Now. It shipped in a metal cage. The first thing we noticed was that the rear spring was not bolted in place. The bolt was through the eyelet, but the spring was resting on the rear fender, instead of being bolted to the frame. Other parts that required assembly was the front tire, front fender, headlight, handlebars, the mirrors, the battery had to be charged, and the rear luggage rack. THERE WERE NO ASSEMBLY INSTRUCTIONS, the video they sent us was for a completely different model with different parts, was compiled by a "fan", and the only other video on YouTube was a 1:30 video done by a guy in Pakistan that did not go over all the parts. Niether of which discussed the wiring issues that we found, fender installation nor the luggage rack.
So to fix to the rear spring, we ended up having to put it in the back of my truck, use a tow strap to strap the rear tire down and me lift as my cousin pushed the rear frame up while amber moved the spring into place and secured the bolt.
We got everything else assembled, after realizing that you have to drop the license plate bracket to put the luggage rack on, put gas in it and cranked it up. Well guess what. The oil plug has a hole in it so it started spraying oil everywhere. Oh. And the rear cowl... doesnt fit over the seat like it's supposed to. We still have not had resolution in regards to the wiring, nor a commitment to send us an oil drain plug replacement.
We followed the companies guidelines for tech support. We texted pictured as well as emailing them. I just tried calling them. They've been open for about 4 hours at this point. When I called them i was not allowed to talk to tech support. I was told they would have to call me back. Last night I received an email telling me that they would not discuss the issue with me, and to have amber email them. As of 11:42am on June 4th we still don't have a resolution to our issues.
As we can't crank it till the new oil drian plug comes in and i change the oil, we won't know if there are further issues that the company will undoubtedly not fix.
This purchase has been a nightmare. If I could return it easily, I would have already.
Do yourself a favor. Avoid this company. Buy a grom or the Kawasaki zx125
For transparency, I have emailed them this link in order to see if they can justify themselves publicly.
Edit Wednesday June 5th: they have credited Amber's account for the rebate. Despite them requesting amber email them the pictures in order to cut me out of the loop, they still have not answered her emails and it looks like they are breaking all contact.
I paid family go karts for a new engine for my scooter. I bought the scooter and the engine from them. The engine I received had a cracked case. Customer service (Kayla) told me my problem was with the engine manufacturer ( on my 7/07/18 credit card statement I paid $210.00 to Family go Karts) and then hung up the phone! I only want what I paid for, a new engine free of defects.
The spark plug harness on the cheetah quad went bad I contacted Jeff Becker and talk to them about the problem he told me that the part cost x amount of dollars. I asked him if it was covered under warranty he said yes and ever since then he will not return any of my emails or phone calls. I do not recommend anybody buying anything from this company.
I brought a electric atv for my son costing me $450 total, when I receive it to find out it wasnt moving at all so contacted tech support through email only apparently for weeks back and forth. So o finally give em and wanted to send it back for refund. They tell me im responsible for shipping it back so i had to pay $200. Then wait weeks for a refund they tell me i will get back $369 for the item and when i get my refund it was only $283 they said because they charged me for the shipping fee when they shipped it out to me!! This is a total scam!! Do not buy from them i warn you! How they charge me for almost everything when the item they send me that was defective! Hope everyone learns from this. Worst customer service ever as well all they do is hang up the phone when your tryna get your point across.
If you do not get what you ordered perfectly on the first go round, you are screwed. The company goes by Family Go Karts, Family Pool Fun and BW Inc. The latter is the parent company owned by a politician family. Turns out the tables are sold by another company called Blue Wave Products. You can just order direct and save some money before you find out they have screwed you too. Family Go Karts just resales them. Don't trust the reviews on their site, customers are hand picked to be allowed to post them. I was never offered the option.
I purchased the "Top Shelf Air Hockey Table" for $742.95 plus a $20 liftgate charge for easy unloading on December 20th to give to my kids who I see part time. I called to ensure it would be to my house by December 31st and placed the order based on their people telling me it would. By December 28th and 29th I was calling as nothing had shown up. I learned the table was just being put on a damn train and would not arrive to me until after my kids had left. When it did show up, a driver called as it was shipped on a freight line and they did not have a lift gate as I had paid for. They also only had 18 wheelers so I had to meet them 5 miles away.
Once home, I found that a forklift had run a single fork right through the top of the table. So I reported the damage and asked to cancel the order as it showed up after the kids left. They ignored me over and over again. Promised me a call tomorrow… a total of 4 days in a row. Even set up a conference call with me and the warehouse but they never called. I even asked to speak with my contacts boss as I was being ignored. They straight up told me they would not give me that information. Then I got an email saying they sent a new table with no phone calls. I call them and I'm told the warehouse says I can't cancel. Says I can on my contract, but they will not return my money. They also will not pick up the old table so I have to find a way to dispose of a 320 pound table.
I drive 5 miles away and get friends to help me a second time loading and unloading in a pickup. Get it home, plug it in and the scoring doesn't work. Start from scratch and try calling all over again. They tell me they are working with technical support. Weeks later I finally reach someone that says replacement parts are being sent. Then I get a phone call from the freight company. They sent a 3rd table. I get my friends for a 3rd time. Set up this table and it also does not work. So now I have 3 tables that do not work and no way to dispose of them.
By the end of March I was able to scavenge enough parts from table one and two to make one table that works most of the time. But I still have 650 pounds of tables to dispose of.
Spend your money with Brunswick or someone you can count on.
Customer service is a joke! Product received broke 2 days after Christmas. Sent an email. Was asked to upload pics. I did. Waited a month for a response. Had no idea I had uploaded pics and asked me to again. I told them I did. Waited and received questions like "why did you take this pic?" Ummm, it's a wheel in my hand that broke off?! Called today, lady answering the phone was one of the rudest individuals I have ever spoken to. Refused to put the person I was requesting to talk to on the phone and then hung up on me. A month and a half, no resolve, broken dune buggy. Was MORE that friendly when I was placing a 3k order...liar and used car salesman. STAY AWAY AND FIND ANOTHER VENDOR!!!
Faulty from the beginning
No company resolve
I have photos, too large to upload
brakes won't hook up to wheel, not hooked up on steering wheel. wheel on right side caliber won't up wheel dragging, making noise. Goes faster backing up then going forward. Thi...
This company sucks, damaged kart since Christmas, was told to glue [censor] back together, hung up on by both Jay and Jeff, they are real tough when they know they are hundreds of miles away from the the purchaser, then confrontation on the phone makes them hang up, they are scam artists and low life's, they will tell you they are on the board of county commissioners to get you to trust them but they are liars and scam artists. All I wanted was for my 9 year old to have a great Christmas, now I am struggling to try and convince her Santa is still real cause she don't understand why Santa sent a kart so banged up and won't fix it. Stay away, you ate warned
I purchased two gokarts assembled by Jeff Backer. One kart worked, one had a deflated tire and steering problems. I t was used once. I asked this Jeff backer who seems to be their...
I have purchased 2 110cc 4wheelers for a christmas gifts for my twin 4 year old boys from Jeff at family go carts.com and they came not running for more than 2 minutes and then it...
Bought one for my son 3 years ago. Assembled it and tried to start it but it wouldn't. Waited thru Christmas morning and the cart was well received. Tried to start it again...
Forget about going into too much detail. If you purchase anything from familygokarts.com you will regret it. Just do a google search and there are enough negative reviews for a...
Horrible experience... We bought our son a brand new 110 ATV with black and spider webs on it. Delivery a day late with crate banged up. Were told when we purchased that if any damage to crate, no matter what we do, we can not refuse delivery. Opened crate ATV seemed ok. Noticed a large slap of fix paint on rear fender. Defitely not something you do prior to shipping a new ATV. Contacted company was told they only take complaints online. So we submitted pictures and documentation. they got back to us and the only thing they will do is send out another plastic piece, which in turn. We would have to take apart the whole quad to switch out the plastic body. Or they will send out info to return it. REALLY... HORRIBLE QUALITY CONTROL AND NASTY PEOPLE WITH COMPLAINTS... FIND ANOTHER DEALER
Please, I implore anyone considering to purchase any product from familygokarts.com to know in advance they are not responsive to phone calls, messages or email. After waiting an entire week to get tracking info, they would not provide customer support in the least. The owner, Jeff, ducks calls including calls he takes on his cell and denies who he is. The order we placed was for two atvs for our children that were going to be Christmas gifts. Day in and day out we were notified the order was being shipped and that never happened. We would be told to contact tracking and as expected no reply. Needless to say we were left with no choice but to contact our bank and file an affidavit to have our money returned. As expected, familygokarts.com wasn't cooperating with us to issue a full refund and cancel our order. They have no business being in this line of business that should aim for customer service and support. Their attitude is simply casual at the most and certainly the tone is short, rude and not near businesslike.
I purchased a Hemsuim HS250ST-6 ATV 250cc from Family go karts. I lasted 2 rides for my Son, It started Smoking. I contacted Jeff Becker the owner. Filled out the forms and sent Pictures of the enging problem in February 2009. I have sent more emails then any one could amagin. Attorney letter / Filed with the BBB in Minn. Nothing has even been done. I founfd out that Warranty Protect / Gloria McDonald would take care of the repairs. I contacted Her, Two month's go by, She finally talked with me. After taking it 38 miles my self to a shop She set up. It stayed their 54 days, They could not even get the head off the engine. I picked it up and brought it home. It has been in my way / In the garage ever sense. Jeff Becker is a LIER. He will not Help any one. Their sale's technech is Fraud. I will at some point in my near future take this C*** to Minn.and confront Him Personally, If I have to I will cut the darn junk up and leave it at His front door. Family Go Karts is a Dam Joke. I assure everone. DO NOT BUY THIS CHINESE JUNK.