Honda Motorcycle & Scooter India (HMSI)
reviews and complaints

Dear Sir/Madam,

I am writing this complaint in accordance with the laws of India to bring to your attention the persistent issues I have been facing with my Honda Shine two-wheeler, which I purchased from your showroom on 5 March 2021. The vehicle is registered under the registration number RJ14KC9985, with the chassis number ME4JC855BMD061510 and engine number JC85ED0324688. I, Deepak Kumar Mittal, am the registered owner of the vehicle.

Since the past 15 months, I have been experiencing a recurring problem with my Honda Shine. The vehicle abruptly stops moving in the middle of the road and refuses to start. On numerous occasions, I had to manually push the vehicle to bring it to the service center. Upon visiting the service centre, the issue would be temporarily fixed, and the vehicle would run smoothly for 10 to 15 days before the problem resurfaced. This issue has occurred approximately 8 to 10 times during the past 15 months.

I have made repeated attempts to escalate this matter to both the showroom and the customer care department of the Honda company. However, the showroom personnel simply ignore my concerns, and the customer care representatives only assure me that my complaint has been registered without providing any resolution. To date, I have not received any response from the company regarding my complaint.

Furthermore, I am deeply disappointed by the conduct of the service center personnel, who insist on charging me for repairs even though the vehicle is still within the guarantee period. This is an unfair and unacceptable practice that further adds to my frustration and dissatisfaction.

I kindly request you to urgently address and resolve this persistent issue with my Honda Shine two-wheeler. If this matter is not resolved satisfactorily, I may be compelled to take legal action, including filing a consumer case against the company. I believe that it is in the best interest of both parties to resolve this matter amicably and restore my faith in the product and the company.

I expect a prompt response from your end, confirming the action taken to rectify the recurring issue with my Honda Shine two-wheeler. Your timely intervention and resolution will be highly appreciated.

Thank you for your attention to this matter.

Yours sincerely,

Deepak Mittal

Adress E-126 FLAT NO-F-2 VAID HIGHTS DADU DAYAL

NAGAR MANSAROVER JAIPUR 302020

Phone [protected]

I have done the service of my vehicle Activa 6G from Rajpal Honda Sapna Sangeeta indore . Unhone Na to mere gadi service ki or paise leliye ek number ka choor aadmi hai or unlta hamse galat vyawar kiya. Aise dealer ship ko band kardena chaiye. Me hmsi se yahi kahta hu ki inki dealership wapes Lelo client ko bewkuf banate hai ye log. Kutte sale inki service ek dum kharab hai.

Dear Sir/Madam,

This is to bring to your notice that I had purchased a Two-wheeler (BIKE) from your authorized Vendor viz; Bhavana Honda at Juinagar. However within 18 months of purchase the Two-wheeler had serious technical issue due to which I had to hand over the vehicle to the dealer for repairing and servicing the same. I was informed that it will be resolved in couple of days.

Now it has been almost 45 Days that I have handed over the vehicle for servicing but till today I have not received any communication nor the vehicle is repaired till date. Also whenever I enquire about the same in the showroom I am given false promise that it will take another 1 month as the defective piece is not available anywhere to fix the issue of my bike.

I had even raised complaint dated 12th Sept 2022 regarding this matter on your official website but still I have not received any revert. All the discomfort and difficulties faced by me has come upto a point wherein I am proceeding with a legal action against the Showroom dealer and against your Company. Please be informed that I have initiated Consumer Complaint in the District Forum under the Consumer Protection Act, 1986 and the initial procedure is underway.

Please note the consequences thereof are your sole responsibility as all the efforts to take follow-up was done by me however your deficiency in service has resulted in adverse repercussion.

Regards,

Abhishek Kadam

Mob No.: [protected]

Email id.: [protected]@gmail.com

Team,

I have visited Honda Showroom - Juinagar ( Bhavana Honda) , Navi Mumbai on 21st August 2022 for breakdown of my two wheeler Honda Shine - BSVI. Service adviser suggested to keep my two wheeler at showroom only as they dont have part of bike for replacement (ECM & Lockset). Since then I am following up with the said showroom but I am getting reply that said parts are still not available. Today is 12th Sept 2022, almost after 20 days I am not getting my two wheeler. (PO NO. 719/21-08-2022)

You are requested to please look into the matter on urgent basis or else I have no other choice but to complain about the sane in consumer forum.

Awaiting for positive revert asap

Abhishek Kadam

[protected]

My vehicle is Honda Shine 125 2006 model

Reg No: KL557859

Mobile No: [protected]

Order date: July 2022

I had been ordered The Air Suction Valve before 1 month and still I didn't get the parts from the dealer AM HONDA Pookkayil, Tirur.

They are still saying the items are not in stock.

Then I asked for Chain Sprocket, Clutch plate & pressure plate, Pilot jet for Unicorn And these parts are also not in stock right now.

I need urgently the original parts, What should I do?

I'm a customer of HONDA for 16 years.

Dear sir, I have purchased my activa honda 6g in agra u. P. From people's automobile in march22.there is some majer problem in my activa.

Starting problem is there.some time loosing current and not started. But my complain not getting full fill from showroom. Pl resolve my problem.i want to replace my activa

Front paint also removed in activa after 15 days purchased.

I have purchased activa 6g metallic copper color from rajajinagar, bangalore planet honda on 23.6.2022 I just got invoice still the vehical is nt registered yet n also I didnt get my insurance copy the vehical is defective it is getting excess heat in left n right running board which I couldn't drive I just drive only 15 kilometers totally I felt burning in my both the legs I want my refund back are I ll put a case in consumer court I m also attaching my invoice and photo of vehical where it is getting heated up. and also has they have given defective vehicle cover I have attached all the images

I bought activa 6G on 05/03/2022 from EVM HONDA Neeramankara Trivandrum. On the same day itself the seat lock of the vehicle was not properly working. I told about the matter to the staff and they have done something and locked the seat. But from the same day itself I could not lock the seat. Again next day I went to the showroom and complained about the same. Then also they have done something and it worked for 1 day. Sir, I visited honda showroom about 3 times for this problem.But I didn't get a permanent solution yet now. Now also the seat lock is not working. Because of this I have a lot of mental distress I request you to suggest a solution to my problem

Sir/madam
I have bought A Scooter (Honda dio BS6 New standard model) from Ghani Honda pattambi Showroom. three services have been completed. The bolt of slincer is frequently breaking. The service department of ghani Honda Charge its expense and Gst from me. I think this problem manufacturing defect of this Model Scooters,
Also the scooter's fuel meter does not work.
On inspection it was found that the cable of the meter had been cut by Rats.
The service department head say that the cables of the meter that braked by rat is not coming under warranty.

Take action for this.

Muhammed saneeb K. t
karathanathodi
kodumunda, pattambi
mob: [protected]
Mail id : [protected]@gmail.com

before 3 months i have given my scooter to the honda showroom (muthoot honda kattappana idukki, kerala [protected]) for service and placed order for some parts include chassis as by the advise of the advisor, and also they asked to pay 50% advance, and i have payed and they didn't deliver my scooter still now, and their excuse is about shortage of the parts, please make a solution for this.

I bought Honda scooter in September 2020, it came with three free service, on first service I paid amount 600 for oil change as its consumable item, second service Honda service station made bill of 1850 INR just after 6 months of first service.
I do not understand how come such hike in price, when I asked they mentioned number of things that they changed or performed on scooter if scooter was in such a bad condition why the attendant didn't inform me At time of booking, also when making booking for free service attendant just made a bill and gave it to me, he did not mentioned that its optional to add or remove any additional things apart from free service he just made a bill and gave it to me, also my bill mentioned labour charges 1100 I fail to understand what is free service if I have to pay even for labour charges.
service of new scooter costed me as much as a car.
I had scooter service done at
Honda service station in Patparganj industrial area east Delhi.
Please look into this I don't think I will ever go and recommend service to be done at Honda station its a scam to cheat innocent customers.

I am Muralidharan from Palakkad, Kerala. I'am eager to purchase your H'Ness CB 350 motorcycle for my personal use, unfortunately you have not opened Big Wing Showroom in Palakkad. The nearest showroom is in Thrissur, 70kms away, or Kozhikkode, 120kms away from my place. Taking delivery is manageable, but for every service I need to take my bike to such far away service centre is beyond imagination. Keralites are fond of good bikes and HONDA has its place on our minds. Royal Enfield bikes are plenty on roads, they have 2 Service centres in Palakkad Town, even HONDA also has 2 authorized dealers in Palakkad town. Many youngsters are enthusiastic in Honda CB 350 but they are worried about its service. You made the bike Super, but you do not have its outlets in every Districts is a great drawback. If you really wish to market your product, you must open outlets in every districts, you can easily out number RE very quickly, otherwise you will loose customers.Today is buyers market, they look for excellent service, not ready to wait any more. Many are thinking of buying 2nd hand cars at this cost. Big Wing may be a Big for you, but for buyers they just don't care. I will buy the bike if you open outlet in my district, I shall wait for some time, if that is not happens, I shall drop the idea for ever. You already lost many buyers by now, I wish to draw your immediate attention to this.

Secondly you made some mistakes in your bikes - 1) Front mudguard, short by 6", and need to be extended its length downside upto the Engine bottom level. Your bike cannot be ride on rains and wet roads, the dirt reaches upto the bottom of petrol tank, shoes and dress get splash and the entire engine. 2) Seat is short in length, need to be extended by 3" towards back, for the comfort of pillion riders, esp. ladies sitting on one side. 3) Stump of rare view mirrors are short of 2" thereby riders cannot see the object approaching from behind. 4) Indicator switch is wrongly placed, take it to upward as you fittedvin your CB Unicorn bikes. 5) Both the rear suspensions are not smooth enough while riding on rough roads, it is not double action suspension, need to be replaced by gas filled double action suspension for smooth riding.

Hope I have explained and covered the main points. Now it is upto you to consider all the above issues and rectify at your end. Never ever give chance to loose your market and try to make your valued customers happy with your product and service.

Regards,

Muralidharan Nair I
Palakkad
Mob. [protected]

I've taken the Bike (Honda Shine) delivery on Dated Jan 14, 2021 from Bhavna Honda - Nerul (Navi Mumbai). Mr. Vikas Kadam (Manager) was very rude & have asked me to pay Rs. 2, 000/- for helmet, leg guard & seat cover. Initially, at the time of delivery he (vikas) asked me to pay Rs.3, 500/- further he then said to pay 2, 000 rupees & at last i've paid with arguing with him and moreover he so rude to forcefully accept the XL size helmet & telling me HONDA doesn't make double XXL were-in my requirement for the same. kindly look into the request & try to fulfill at earliest as I'm very disappointed with the service. It's a humble request, kindly accept & hope to have the required accessories free of cost.

Thanks
Abhishek Kadam
B-10/55/3/1, Datt guru nagar Apartment,
Sector 15,
Vashi
Navi Mumbai - 400703
Cell: [protected]

Dear Sir/Madam,

I have purchased new honda activa 6g from Celebrate Honda, New Delhi on 31/07/2020.
I am facing self start problem after purchasing and visit celebrate honda patparganj service station five times, after that they had replaced the battery with new one but till today i am facing the same problem in starting and doing kick start from last 10 days.

Now, honda has to think seriously on this matter otherwise honda will lose their reputation and customers both.

Hoping to resolve the issue at the earliest.

date of incident 6/11/2020. byke number KA 28 EY 3533. service center is not resoponding for repair of my byke

No indictor work, no self work, no gear display, sound abnormal, nutal me bi gear display on screen

Sir,
I purchased a new honda Grazia from your main dealer Vahini kollam on 24/10/2019. After a week's time I noticed scratch marks in my tail lamp which was caused because of previous stock. Immediately I went to the dealership and pointed out this defect. To my surprise the service manager and CRM who where present there did not take care of my complaint seriously, telling me that this not serious issue "this happens to every vehicle" and you will not get warranty for this. So I started verifying the tail lamps of honda Grazia present in the dealership and I didn't find any scratch marks in the tail lamp of the vehicles. Today 17/08/2020 I had a bitter experience in your dealership. My vehicle which has run over 8000kms suffered serious set back. My rear tyre had lost grip on one side, which I pointed out to the CRM. He told me that he is ready to give me a warranty provided I should personally bear half the price of the tyre which is 1300/- rupees along with this he told me to pay the labour for the free service vehicle which not even completed one year. I'm an NRI working in UAE, I use a two wheeler when I come for my leave formerly I was using TVS bike, because of heavy traffic in my town I went for your gearless scooter, knowing that Honda is well reputed company in the world. I'm also working in a metropolitan city like Dubai. I'm very sorry to inform you that the people who are working in your dealership will spoil your name and bring disgrace to your company. So I hereby humbly request you to take note of these things and do the necessary.
Yours faithfully
Muhammad Ali nazar

My name is harika, I have been receiving 100s of calls from close to 10 different honda showrooms across bangalore and hyderabad. I have repeatedly told everybody who used to call me that this is wrong number and they need to update their records but nobody cares. Surprisingly there are many vehicles tagged to my mobile number and I keep receiving lot of text messages and calls for service reminders, vehicle pickups for all of them. Please help me get out of this wrong calls.

Sir this is Rosen from Bangalore. I have been recently shifted to Bangalore. My family are in MYSORE. I had came to purchase scooter. But in your showroom sales executive LAKSHMI not giving proper information. As per govt rule Road tax amount has increased to 12.3%. But your sales executive LAKSHMI she shows very attitude & misbehaving. She talks very rude. When we ask for price she use to tell extra amount on Number plate, RC card extra 300. Day by day the price use to very.