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CB Auto Parts and Repair Stores RockAuto Lack of communication and no customer service.
RockAuto

RockAuto review: Lack of communication and no customer service.

R
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12:17 pm EDT
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Terry Quiram [protected]

Order #[protected]

I made an order yesterday 9/7/23 of 8 fuel injectors( all the same part number)

The website informed me that there were 10 in stock.

The cart informed me that they would ship from 2 different warehouses.

I was not pleased about that, but Rockauto had not failed me previously.

The next day (9/8/23) I received a phone call and e-mail informing me that the quantity I requested was not available and an action from me was required.

When I went to the website and looked up the order my order was one short (2 instead of 3) at one warehouse and the other warehouse had the 5 previously indicated and that the shipping label had been created but that the order had not been picked up by the shipper.

I cancelled the order for the 3 parts and when I tried to contact Rockauto to talk to a customer service rep.

I found out there were no customer service reps and that everything had to be dealt with on the website.

I spent over an hour trying to find an e-mail address to contact with no success.

In the mean time I received an e-mail stating that my partial order had been shipped. and that I would only be charged for the partial order.

Rockauto charged the full amount to my card($555.76), even though they didn't have the product.

I am very disappointed and very irritated.

Rockauto is so insulated, that I have to go through a second party to lodge a complaint.

I want to know why I wasn't contacted to see if a partial was acceptable to me.

I want it made abundantly clear that any future dealings with this company depend solely on their reaction to my complaint.

Desired outcome: I want a full refund, immediately.I will not receive a refund until I return the parts at my expense. Plus, I had to pay shipping on a product that should never have been sent without my ok.I want my shipping charge reimbursed.

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  1. RockAuto Contacts

  2. RockAuto phone numbers
    +1 (608) 661-1376
    +1 (608) 661-1376
    Click up if you have successfully reached RockAuto by calling +1 (608) 661-1376 phone number 0 0 users reported that they have successfully reached RockAuto by calling +1 (608) 661-1376 phone number Click down if you have unsuccessfully reached RockAuto by calling +1 (608) 661-1376 phone number 0 0 users reported that they have UNsuccessfully reached RockAuto by calling +1 (608) 661-1376 phone number
    +1 (866) 762-5288
    +1 (866) 762-5288
    Click up if you have successfully reached RockAuto by calling +1 (866) 762-5288 phone number 0 0 users reported that they have successfully reached RockAuto by calling +1 (866) 762-5288 phone number Click down if you have unsuccessfully reached RockAuto by calling +1 (866) 762-5288 phone number 0 0 users reported that they have UNsuccessfully reached RockAuto by calling +1 (866) 762-5288 phone number
  3. RockAuto emails
  4. RockAuto address
    6418 Normandy Lane Suite 100, Madison, Wisconsin, 53719, United States
  5. RockAuto social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 20, 2024
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