Menu
Register
Write a review File a complaint
RockAuto Customer Service Phone, Email, Contacts

RockAuto
Reviews and Complaints

RockAuto's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌
www.rockauto.com

Learn how the rating is calculated

4.1 37 Reviews 222 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

RockAuto Complaints 222

ComplaintsBoard
N
2:44 pm EDT

RockAuto Defective merchandise

I purchased a replacement water pump and optispark distributor cap and rotor kit from rockauto. The parts arrived on the date promised and looked fine. The disributor is mounted under the water pump in the chey lt-1 motor so removing the pump drenches the distributor with coolant. The cap and rotor kit are very expensive at $135 a set so you can only change this when changing the water pump.

I removed the old parts, installed the new parts and refilled the cooleant. The new pump leaked soaking my new distributor. When I called for a replacement pump, I was told I would have to return the old one before they would ship a new one. When I explained that my car was disabled and that I had to rent a car to get to work they did not change their policy. Finally, I was forced to order a new pump before they would ship one out. This whole fiasco cost me 5 days of a car rental ($265), another charge to my credit card and a resoaking of my $135 distributor cap. I have yet to receive a credit for the returned pump. I will never place another order with this company.

Read full review of RockAuto
Hide full review
ComplaintsBoard
B
4:41 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On may 26, 2010 I purchased 2 ball joints mevotect mk9643 from www.rockauto.com and I installed them on my 2000 honda accord. Shortly after the ball joints were installed, I noticed that the ball joint boots were falling off. I then ordered another pair of ball joints from www.rockauto.com on aug 2, 2010. On october 11 I had my car by my mechanic and had...

Read full review of RockAuto and 35 comments

RockAuto Reviews 0

Looks like RockAuto has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent RockAuto, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About RockAuto

Screenshot RockAuto
RockAuto is a leading online retailer of auto parts and accessories, offering a vast selection of high-quality products at competitive prices. With over two decades of experience in the industry, RockAuto has established itself as a trusted source for car owners and mechanics alike.

The company's website, rockauto.com, is user-friendly and easy to navigate, allowing customers to quickly find the parts they need for their vehicles. The site features a comprehensive catalog of parts from top manufacturers, including ACDelco, Bosch, and Monroe, among others.

RockAuto's commitment to customer satisfaction is evident in its exceptional customer service. The company's knowledgeable and friendly staff is available to answer any questions customers may have about their products or services. Additionally, RockAuto offers a hassle-free return policy, ensuring that customers are completely satisfied with their purchases.

One of the most significant advantages of shopping at RockAuto is the company's competitive pricing. The company's low prices are a result of its direct relationships with manufacturers, allowing it to offer products at prices that are often lower than those of its competitors.

Overall, RockAuto is a reliable and trustworthy source for auto parts and accessories. Its extensive selection, competitive pricing, and exceptional customer service make it a top choice for car owners and mechanics alike.
How to file a complaint about RockAuto?

### How to File a Complaint on RockAuto

1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with RockAuto in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with RockAuto. Include:
- Key areas of concern.
- Relevant information about any transactions.
- Nature of the issue.
- Steps taken to resolve the issue and the company's response.
- Personal impact of the issue.

5. Attaching Supporting Documents:
- Attach any additional supporting documents that can strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint about RockAuto on ComplaintsBoard.com.

Overview of RockAuto complaint handling

RockAuto reviews first appeared on Complaints Board on Oct 13, 2010. The latest review Mixed Experiences with RockAuto, LLC was posted on Mar 7, 2024. RockAuto has an average consumer rating of 1 stars from 1040 reviews. RockAuto has resolved 0 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
2.0
2226 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. RockAuto Contacts

  2. RockAuto phone numbers
    +1 (608) 661-1376
    +1 (608) 661-1376
    Click up if you have successfully reached RockAuto by calling +1 (608) 661-1376 phone number 0 0 users reported that they have successfully reached RockAuto by calling +1 (608) 661-1376 phone number Click down if you have unsuccessfully reached RockAuto by calling +1 (608) 661-1376 phone number 0 0 users reported that they have UNsuccessfully reached RockAuto by calling +1 (608) 661-1376 phone number
    +1 (866) 762-5288
    +1 (866) 762-5288
    Click up if you have successfully reached RockAuto by calling +1 (866) 762-5288 phone number 0 0 users reported that they have successfully reached RockAuto by calling +1 (866) 762-5288 phone number Click down if you have unsuccessfully reached RockAuto by calling +1 (866) 762-5288 phone number 0 0 users reported that they have UNsuccessfully reached RockAuto by calling +1 (866) 762-5288 phone number
  3. RockAuto emails
  4. RockAuto address
    6418 Normandy Lane Suite 100, Madison, Wisconsin, 53719, United States
  5. RockAuto social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.