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4.1 37 Reviews 222 Complaints
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RockAuto Complaints 222

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D
1:27 pm EDT

RockAuto express mail shipping request for refund

Order Number (Click for Status/Returns)

Date Status Total

Mass Air Flow (MAF) Sensor 06 / 07 / 2022 Shipped $94.72

I paid $30 to get this car on the road on the 8th even though the part was to arrive sometime before 8 PM well it didn't it's 6/9 @ 10 AM no part.

Please ask express mail for my money back.

Dana Sorenson [protected] [protected]@gmail.com

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3:11 pm EDT

RockAuto poor shipping, return policies, and no real company contact

I ordered parts 2nd day, after the parts were 2 days late, I contacted Rock Auto. That's when I was told that they wouldn't do anything for at least 15 days. I needed the parts, that's why I ordered them 2nd day. I had to purchase parts from another firm and repaired the vehicle. I tried to cancel the order, and they wouldn't let me. I contacted my credit card company, explained the issue, and wanted Rock Auto to deal with me so that I could end this issue. I stopped payment for the order. I then contacted rock auto to explain that I would like to pay for the parts that arrived on time which came from a different location. They refused to work with me. Because they did not challenge the stop payment it went through. The late package arrived 22 days late, the postmark shows that it was shipped 2 days before from Florida. I contacted Rock Auto again to ask for a return postage label to return the now unneeded parts. They refused to work with me unless I dropped all complaints, so that's that.

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chazmotaz
, US
Aug 16, 2022 4:01 pm EDT
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my order([protected]) was 3 days late fedex says they delivered to wrong addy. i had hurt my back and just until today had the chance to install the alt.i order 1 for a 5.7 cts-v and didnt know thier was a diff in the cts and cts-v. well this 5.7 is my engine but its a LS6 since you dont show a second choice i figured they were the same. please allow me to return for a refund since it arrived late give a chance seeing how its just 3 days late on return. i am a repeat customer and hope to cont. working with you tyvm Charlie Lambert ([protected] or email me @chaz77vette@yahoo.com

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T
11:06 am EDT

RockAuto Lack of customer service

Used you guys in past if problem could speak to human /not anymore/ went to purchase you only use pathetic at least where I live fed ex /1 in 80 chance packages will arrive undamaged, misdelivered or not at all last 10 years always had 1 or more issues and there customer service is there employees always right you are always a liar. The part I wanted was a good price shipping as much as part now with shipping can get cheaper at napa. Soooo long rock auto - usps cheaper does much better

Desired outcome: WOULD LIKE RESPONSE. WAS A GREAT PLACE TO GET PARTS

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5:58 am EDT

RockAuto Warranty replacement

I purchased a catalytic converter with a 5 year warranty. 7 months later it failed. The site has no way to contact the company whatsoever. When trying to redeem the warranty they require another one be bought before they will process a return. The reason i purchased this part in the first place was to replace the catalytic converter that was stolen. Now purchasing a part from a so called legitimate dealer of the part they want to rob me as well. I dont have another 600 to give them while they consider honoring my warranty. Meanwhile my car sits as i cannot drive it without a cat. I tracked down the actual warehouse that my part came from and explained my problem. Got abosultely no response. I feel like ive been hustled and nothing i can do about it. Added to the part being stolen from my vehicle only to be sold a defective one and then be required to buy a 3rd one.

Desired outcome: replacement or refund

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6:47 pm EDT

RockAuto Wrong part listed on website

I have a return going on and it is not right that I have to split the return shipping with “rockauto”. The part I ordered completely is wrong on your website for the specified vehicle. So this is a rockauto problem, not the customers. Rockauto has the part listed for the wrong vehicle and if this is what the part manufacturer says it fits then the blame goes to them. I should be getting a full refund, I order a lot of parts from rockauto and this area is where rockauto is weak in. It’s limited what I can select for the return and if it’s not specified then I have to select something close to the problem. I do not appreciate being charged for a completely wrong part and then split the return shipping for rockauto a problem. The order number is: [protected]. I would appreciate it if this matter can be fixed.

Desired outcome: To be fully refunded for the wrong part listed on rockauto.com

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11:57 am EDT

RockAuto next day delivery

payed for expedited shipping only for it to be delayed. rock auto charges you to expedite but doesn't follow threw tells you shipping is not guaranteed only estimate. Called fedex shipping can be refunded but shipper has to call them to have it refunded due to service that was used. kept getting the run around from somewhat of a customer service department threw email very rude. I get that ground shipping only estimate which is does not say that when ordering and still not seeing it but next day is not the same.

Desired outcome: to be refunded my expedited shipping fees

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4:40 pm EDT
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RockAuto Having to pay shipping on return of wrong part they sent me.

I usually have no problem with Rock auto and have ordered a lot from them over the years but this time I ordered brake pads front for a 2016 ford explorer got sent wrong pads will not fit my car completely different and now I have to pay the shipping to return them and they are the ones who made the mistake!They have no costumer service you can talk to so what do you do in a situation like this?I really hate getting ripped off like this and there is no reason for it you made the mistake so why should I take the loss? I added pictures and you can plainly see that the shoes they sent will not work?

Desired outcome: Would like to get my shipping back both that I paid when I ordered it and what I had to pay to return it?

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King505
, US
Oct 08, 2022 10:15 am EDT

Same here. I ordered 10 oil filters and they sent me the wrong model. I sent them an email and their customer service said that it was my fault because I ordered the wrong part, even though their website said that the filters were a compatible model with the OEM part number. I had to pay for the return shipping. This company sucks. They rob you even you are a long-time customer. Will never buy anything from them again.

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Khaled Fahmawi
, US
May 18, 2022 11:57 am EDT

Rockauto sent me a defective calliper and I have to send it back at my cost. terrible customer service. no one to talk to and email is useless

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Author of the review
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wildman66@comcast.net
Elkton, US
May 18, 2022 4:22 pm EDT
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Yeah I know exactly what you mean? I had my wheels off when I realized they sent me wrong pads and didn't want to put old ones back on luckily I have 2 cars and went to Auto zone and bought right ones. Ended up paying more because of the situation should of just went to Auto zone in first place.

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8:32 pm EDT
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RockAuto [protected]

Its a headlight assembly for a 2009 pontiac soltice base modelordered left side only because right was out of stock.Was notified right was in so ordered.That was in november or so.The car was in storage.I take the car out of storage and during clean up i was going to install the new ssemblies.Only to find out i have two left side assembliesBody & Lamp Assembly : Headlamp Assembly

VARIOUS MFR GM2502290 {[protected], [protected]} (Standard Replacement) Info

Left [OE New]

VARIOUS MFR Warranty Information

Body parts, A/C Compressors 12 months. Radiator fans, radiators, A/C condensers, motors/regulators, 90 day. Oil Coolers, limited lifetime. Window glass and mirror glass, no warranty. Washer Fluid Reservoirs - 30 Days. IMPORTANT A/C COMPRESSOR WARRANTY NOTE: All compressors returned for defect must show proof of purchase of an A/C Orifice Tube (or A/C Expansion Valve), A/C Receiver Drier/Accumulator, and A/C System Flush or a Work Order showing the purchase of these items and that the system was flushed.

Part image

Buy it Again

1 Warehouse A Tracking: [protected]



Quantity

2009 PONTIAC SOLSTICE 2.4L L4

Body & Lamp Assembly : Headlamp Assembly

VARIOUS MFR GM2502290 {[protected], [protected]} (Standard Replacement) Info

Left [OE New]

VARIOUS MFR Warranty Information

Body parts, A/C Compressors 12 months. Radiator fans, radiators, A/C condensers, motors/regulators, 90 day. Oil Coolers, limited lifetime. Window glass and mirror glass, no warranty. Washer Fluid Reservoirs - 30 Days. IMPORTANT A/C COMPRESSOR WARRANTY NOTE: All compressors returned for defect must show proof of purchase of an A/C Orifice Tube (or A/C Expansion Valve), A/C Receiver Drier/Accumulator, and A/C System Flush or a Work Order showing the purchase of these items and that the system was flushed.

Part image

Buy it Again

1

Desired outcome: WOULD LIKE TO EXCHANGE ONE OF THE LEFT ASSEMBLIES FOR A RIGHT.I CERTAINLY DONT NEED TWO LEFTS AND CANT SEE INSTALLING THE NEW LEFT WITH AN OLD RIGHT

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D
8:46 pm EDT

RockAuto Refund not sent.

This company refused to send a refund on the whole faulty part I bought from them. They stated via email they won't give my money back because I chose Core Return and not Part Return which is clearly not true as shown in the following order confirmation.

For a customer to receive a replacement part the customer must pay in advance the entire price of the part plus half shipping and once they get the faulty part they would refund the money which they didn't do in my case for the reasons I already explained above.

RockAuto Order Confirmation

Order [protected]

Tuesday, April 12, 2022 02:26 AM Central Time

Ship To: Bill To:

Diego Rincon Diego Rincon

14321 SW 97TH LN 14321 SW 97TH LN

Miami, FL [protected] Miami, FL [protected]

United States United States

[protected] [protected]

[protected]@outlook.com [protected]@outlook.com

[protected]@outlook.com is not signed up to receive our newsletter, repeat customer discount and other marketing emails. Would you like to resubscribe?

Part Number Part Type Price EA Core EA Quantity Total

2019 TOYOTA COROLLA 1.8L L4

BOSCH AL3385X Alternator / Generator $ 176.79 $ 50.00 1 $ 226.79

Shipping Ground $ 10.99

Tax $ 16.65

Order Total $ 254.43

MasterCard -$ 254.43

Balance Due $ 0.00

Desired outcome: Full refund on the price I paid for the part not just the core.

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10:12 pm EDT

RockAuto Parts never got on 5/4/22

i been waiting on my coils/ boots order#[protected] and fedX said it was delivered 5/4/22 it was not? tracking #[protected]. this is not right ? i have been watching for them i need them parts are. a refund? thanks order was on friday 4/29/22 11.59.pm

Desired outcome: let me know please

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D
8:43 pm EDT

RockAuto 2003 toyota solara oxygen sensor

Good day, This is in reference to order number [protected] That was placed on 04/10/2022 for a 2003 Toyota Solaris Oxygen sensor that did not fit the car. I tried to do a return but because the photo looked like it would work you requested photos and the car is 40 miles away. Now, we have ordered from you MANY times and if you research our e-mail address you will see that we spend a lot of money with your company with very few returns. We are asking for a return because it did not fit the car and we ordered another one from you that did. Now we have never given anyone a review good or back and I really don't want to start with you, but I will, including all social medias and the BBB. Where is the pride and integrity that a company should possess unless this is how you stay in business, by stealing people's money, by putting them in a situation where the parts you provided are not useful or don't fit the car. If this is not resolved in our favor, I will never use you again and I will steer everyone I know away from your thieving company. Sincerely Delroy and Darcy Ballentine.

Desired outcome: Return the product for a full refund

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R
1:14 am EDT

RockAuto My last order204670227 is wrong, not what I ordered

I ordered a carter fuel pump worth 180 dollars total, rock auto sent me a autobest worth only 60. dollars, it seem's like everytime I order from rock auto they send me the wrong part, and if you don't have a printer you cannot send these part's back, unless you pay and send it back yourself, rock auto has no one to talk about these issues. I won't my money back somehow.

Desired outcome: I'd like my money back and I'll never ever order from rockauto again, 180.00 dollars back please

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9:14 am EDT

RockAuto Order [protected] and terrible service

The parts I received (2 knuckle assembly for 2013 Ford transit connect) causing error to ABS and my brakes are not working as they should, The problem is in the bearing they use in the knuckles. They do not have the inner magnetic ABS Encoder seal. Their web site it is un accessible they never answer their phone or their web site.

Order #[protected] 3/1/2022

Desired outcome: I want 2 new parts that have the ABS encoder in the bearings or take back those parts and refund my money.

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3:25 pm EDT
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RockAuto Moog K14 idler arm for 65 Chevy C10

Order number [protected] placed 12/29/2021. Attempted install per instructions a week ago and discovered a mismatch in bolt holes between idler arm and spacer plate. Requested a warranty replacement which was received today and is exactly like the first one with the same manufacturing mismatch in parts. I contacted Moog directly and they verified the fitment and part numbers was well as agreed there was a mismatch based on our review. Rock Auto offer no mechanism for refunding my money based on their inability to provide a properly manufactured and packaged part as advertised by them. They also do not provide customer service contact of any kind for resolution of this issue. So false advertising, refusal to address vendor issues and withholding a refund when the customer has no other recourse. Pretty crappy setup. I want y money back and they can have there junk parts.

Desired outcome: Return with refund including return shipping of original part and warranty replacement part

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11:32 am EDT

RockAuto Never received part

Never received part. FedEx said they never pick up the package. Shipping status gives a tracking number but status reports they never picked it up. Rockauto said it was FEDEX problem. Do not care who's fault it is We just want our money back

Order number [protected]

Shipping number [protected]

There appears to be NO WAY TO REACH ROCKAUTO for this problem. We have exhausted hours of time. Hard not to feel as though we have been scammed.

Desired outcome: Would like a refund

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11:09 am EDT
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RockAuto Poor listing on website led to wrong part. Inv.[protected]

I have a 2006 Chevy 1500 Silverado. I ordered new brake rotors front and rear. Rockauto has the part number Raybestos 580279R listed. The description does not give any details on specifics based upon vehicle description. The part does not fit my truck. In researching why it does not fit I discovered from looking at other suppliers sites that there is a difference in parts if my truck has rear disk or drum brakes. The fact that I ordered rear disk brake parts on this same order should have initiated a part confirmation that there was a discrepancy. The other online parts sites (carparts.com) clearly identify this at the beginning of the part search. Nowhere on Rock auto is this noted. I am especially disappointed in the fact that Rockauto has no customer service contact for any reason and make it incredibly difficult to refute a situation. I received the wrong part because rock auto website listing is poorly done, this is obvious when I looked at other online suppliers.

Desired outcome: Please provide a return authorization not at my expense.

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4:19 am EDT
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RockAuto Charging my card for cancelled order

Dear Sirs,

I purchased some spare parts online from rockauto.com, however they duplicated my order & when I canceled the order they canceled one & proceed with the payment for the duplicated one (which I don't know anything about it).

Now they refused to refund my money back (663.10$) & they don't reply to my emails any more & they blocked me on the social media pages as well!

I consider this a fraud operation.

All supporting documents are avail upon request.

Card #: [protected]

Exp:11/22

Cardholder name: OSAMA ELAFR

Phone #:+974 [protected]

Desired outcome: Refund my money

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S
12:21 am EDT

RockAuto Trico 2412B wiper

I purchase 4 B2412b for my 2010, and 2012 Mercedes C350 and your side said this will fit. And I go ahead and order them along with 10 oil filters.

I receive it yesterday and I found out the wiper have a gay in between the windshields and the blade on the driver side. I fill in the refund form but looks like I have to paid the shipping cost. That's no good. Since the total of the wiper

cost is around $ 36.00 and cost me over $ 23.00 or even more to ship back.

So what is the point getting them from Rockauto if something happen like this.

Spencer

my order # [protected]

Desired outcome: Send me a shipping label.

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4:29 pm EDT

RockAuto No Refund -

In August 2021 we purchased an intake manifold from Rock Auto for a 2008 Ford F150. Upon installation it was discovered there was a defective part of the manifold which caused a part of the manifold that was built onto it to blow off causing antifreeze to go everywhere.

Rock Auto would not offer a refund and only offered a replacement. We didn't want a replacement after seeing how this manifold was manufactured because we didn't want to risk the same thing happening. Unfortunately, Rock Auto said we could only get a replace of the same poor quality manifold.

Additionally, we ended up paying for 2 manifolds to be installed. Rock Auto also made us pay return shipping on the defective manifold.

Desired outcome: Refund and payment to install second intake manifold.

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10:51 am EDT

RockAuto rotors and brakes wrong size cant find order?

ordered front and rear rotors front and rear rotors for 2004 chevy silverrode fronts ok rears are the wrong size cant find order

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About RockAuto

Screenshot RockAuto
RockAuto is a leading online retailer of auto parts and accessories, offering a vast selection of high-quality products at competitive prices. With over two decades of experience in the industry, RockAuto has established itself as a trusted source for car owners and mechanics alike.

The company's website, rockauto.com, is user-friendly and easy to navigate, allowing customers to quickly find the parts they need for their vehicles. The site features a comprehensive catalog of parts from top manufacturers, including ACDelco, Bosch, and Monroe, among others.

RockAuto's commitment to customer satisfaction is evident in its exceptional customer service. The company's knowledgeable and friendly staff is available to answer any questions customers may have about their products or services. Additionally, RockAuto offers a hassle-free return policy, ensuring that customers are completely satisfied with their purchases.

One of the most significant advantages of shopping at RockAuto is the company's competitive pricing. The company's low prices are a result of its direct relationships with manufacturers, allowing it to offer products at prices that are often lower than those of its competitors.

Overall, RockAuto is a reliable and trustworthy source for auto parts and accessories. Its extensive selection, competitive pricing, and exceptional customer service make it a top choice for car owners and mechanics alike.
How to file a complaint about RockAuto?

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3. Writing the Title:
- Summarize the main issue with RockAuto in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with RockAuto. Include:
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Overview of RockAuto complaint handling

RockAuto reviews first appeared on Complaints Board on Oct 13, 2010. The latest review Mixed Experiences with RockAuto, LLC was posted on Mar 7, 2024. RockAuto has an average consumer rating of 1 stars from 1040 reviews. RockAuto has resolved 0 complaints.
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  1. RockAuto Contacts

  2. RockAuto phone numbers
    +1 (608) 661-1376
    +1 (608) 661-1376
    Click up if you have successfully reached RockAuto by calling +1 (608) 661-1376 phone number 0 0 users reported that they have successfully reached RockAuto by calling +1 (608) 661-1376 phone number Click down if you have unsuccessfully reached RockAuto by calling +1 (608) 661-1376 phone number 0 0 users reported that they have UNsuccessfully reached RockAuto by calling +1 (608) 661-1376 phone number
    +1 (866) 762-5288
    +1 (866) 762-5288
    Click up if you have successfully reached RockAuto by calling +1 (866) 762-5288 phone number 0 0 users reported that they have successfully reached RockAuto by calling +1 (866) 762-5288 phone number Click down if you have unsuccessfully reached RockAuto by calling +1 (866) 762-5288 phone number 0 0 users reported that they have UNsuccessfully reached RockAuto by calling +1 (866) 762-5288 phone number
  3. RockAuto emails
  4. RockAuto address
    6418 Normandy Lane Suite 100, Madison, Wisconsin, 53719, United States
  5. RockAuto social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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