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4.1 37 Reviews 222 Complaints
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RockAuto Complaints 222

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A
2:50 pm EST

RockAuto Unauthorized purchase made on bank account.

On or around November 28th an automated DDA Debit purchase of 344.23 dollars was made on my church account the name of the account was Betel American Church to your online store. I am writing to inform you that I have disputed this charge to my account with the bank and requesting information of the purchase for my police report. Your prompt response is greatly appreciated in this matter.

Desired outcome: reversal of change and information regarding the purchaser

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9:43 am EST
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RockAuto Shipping warehouses SCAM

SCAM!

You ever notice that whenever you put more than 1 part in your cart, they always come from different warehouses so rock auto can charge you more shipping. (One part will come from warehouse A and the other from B).

If you try to change a part to come from the same warehouse to lower the shipping charge, The warehouse of the part still in the cart will change. So any time you order multiple parts you will always pay a multiple warehouse shipping charge. I will not buy from rock auto again.

Desired outcome: Stop overcharging customers on shipping charges.

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2:55 pm EST

RockAuto Parts

I bought a right front caliper and rotors and brake pad. the rotors work fine the brakes pads was the wrong pads I got my money back, the rotors was find the caliper work about two weeks then the seals on the caliber blow I was about 60 miles from home had to drive my car home the brakes pads was worn out and only two weeks old, and one of them was bent> found a caliber local it cost me more money but I had to use the one from rock for core charge. so I can't send it back to get my money back.

Desired outcome: Refund my money

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9:07 am EST
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RockAuto ball joints

i purchased a while ago ,they re defective ive sent numurous emails to get a list of all parts purchased in the last 7 months,and have not recd. any return information,its not a good way to conduct business,it says lifetime on moog parts,well they are defective,if you cant wrranty and stand by your warranty,,will be posting a serious review of you company,warning people ,it s so hard to get in touch,and you dont stand behind your word

Desired outcome: replacement

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M
9:56 pm EST

RockAuto Products I purchased via Rock auto

I bought some parts for my 1987 Cadillac Allante in June/July of 2022. I have been working on restoring it since it sat for 30 years and have been taking my time doing it. When I received all the parts back then, the Acdelco gas cap I ordered was a Stant which while yes it fit the car, it was not what I ordered, and I paid extra for the OEM part. I also received a Thermostat gasket that seemed to be questionable in quality. So I immediately returned the thermostat gasket and got a refund for the gas cap. I thought everything else was fine so I had no need to return anything else. As it has become nicer out and I have more free time to work on the car now than I do when I ordered them originally I have been making good pace on the car until a few weeks ago. I was working on it with a couple of my friends a few weeks ago with everything going fairly smoothly I thought there would be no issues until we were installing the new fuel filter to the car. As my buddy and I were working on the car we started to see metal shaving falling on us as we were finger-tightening the fuel lines to the filter so we stopped immediately and took it out to find out the "quality" Bosch fuel filter that was the best one they had for the vehicle threads decided to disintegrate so we had to come to a full stop. I thought no problem I will just ask them to send me a new one or give me my money back because I have never seen that before. Well instead of offering me a refund or a new unit they wanted me to either pay for a new one and then ship it back or ship the screwed-up one back and also pay for the shipping. I went and found another better fuel filter and thought whatever. As I was replacing the O-rings on my fuel injectors I just found out tonight that 3 of the boxes are missing their o-rings and the little plastic bags they come in are opened I didn't open them before so I know this is them sending me parts claimed to be "new" and they are returns. So before writing this, I tried to have them refund me or ship me new ones by filling out the form on their website and answering their questions they have refused to do anything about it and said "since it's more than 30 days old we can't do anything" the O-rings have a 24-month warranty so I don't know how they can't do anything when I ordered them 6 months ago? I have been a customer with Rockauto for almost 2 years now and never have they [censored]ed up this royally when I wanted to call them and complain I can't find a valid number on their website.

Desired outcome: I would like a refund for my fuel filter and my Orings at this point since I have to go buy from somewhere else at this point.

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10:06 pm EDT
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RockAuto ORDER #[protected]

order number [protected]

received (2) part # 63632 strut mate boot kits installations say that there are 2 plastic tie (E) included with product in box . both items missing plastic ties not included with part .paid good money for parts expect to get what i paid for. note my shipping address will be different now from original address . it is now in Canada .my address will be Phil Jewers 6 second street Lakeside NS Canada .postal code B3T1B1 . contact number [protected] Regards

Desired outcome: PLEASE CONTACT ME MY CELL [protected]

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3:05 pm EDT
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RockAuto Coil warranty.

I purchased six ignition coils. part number NGK 49178. It is for

2002 LEXUS ES300 3.0L V6. I ordered the parts on Tuesday, December 14, 2021. Order #[protected]. I installed the coils on 1/62022 at 89901 miles. The coils started to miss fired and I had to install the OEM coils back on the car. I sent the six coils back according to instructions and I only received back one coil. I reached out to Caleigh from RockAuto Customer Service and I was told that the warehouse made a mistake and that I will be receiving tracking information that was Aug 31 at 9:05 AM. I still have not received the other five coils. Now the Email instruction is telling me to send the coils back for warranty. I don't have the six coils to send back. I only have one coil that was sent back as warranty. What do I need to do ?

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Update by Vinny n T
Oct 19, 2022 10:24 am EDT

Update as of 10/19/2022. I was able to get an agent from Rockauto and they are shipping the rest of the parts.

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J
10:55 am EDT
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RockAuto C9526 carb

I purchased a carbarator for my crate chevy 350 engine, product number C9526 which I was replacing the one I had on it for over four years, with no trouble exact outoline brand C9526 number, tried new one on motor just wouldnt run with the new carbaratour, would like to return for a new one or a full refund, please contact me about this urgent mater, Jerome Cole [protected]@gmail.com

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11:26 am EDT

RockAuto Oil filter

I have been a customer of rockauto.com for years and have never had an issue. Recently, I bought 10 oil filters that the website said would fit my engine. The filters don't fit. Your website said that I have to pay a return shipping in order to get a refund. If you don't resolve this issue to my satisfaction, this is the last time I buy from rockauto.com.

Order #[protected]

Desired outcome: You pay the shipping cost and refund my money.

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4:57 am EDT

RockAuto Buyer beware: Starter never received it; it was returned to sender and alternator core shipping too much

Starter order number [protected] starter tracking number (Fed Ex) was [protected] by the time it arrived 9/13/2022, ordered on Aug 29 , had had old one repaired. So, I refused delivery unaware of any return policies, in Canada I believe we are allowed 10 days to refuse or return any bought items, The starter never touched my hands or left the truck and i never signed for it , its new return tracking number was [protected] my price was 122.54 Canadian tax's and shipping all in which they said was the price of the return.

Alternator order number [protected], price was164.05 Canadian plus core charge of $52.51 Canadian return courier of my choice only one here is post office they wanted more than the core charge core weighted 7.7 lbs. or 3.50 kg.. I was billed 215.35 Canadian. so total im out a total of $175.05 ($52.51 plus $122.54 = $175.05)

Desired outcome: Please ie. core charge and starter charge would appreciate a refund.

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K
12:13 pm EDT

RockAuto Scam

On sept 10 2022 had a phone conversation with alex helping me with a return and getting me credit back on my credit he even gave me a conformation number [protected] we had a very bad connection but he took my credit card info and then asked me for my bank statement info id user name and my password which I won't give but he got very insisted he wanted am thinking this is a scam letting you know about this person I got more info on this person another phone number that he even called me back — could someone call me back I got all this info am ready to call the police — kay hill [protected] thank you

Desired outcome: need a phone call to straighten this out

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T
10:11 am EDT

RockAuto Order number [protected]

Order online number [protected] Billed to Walter Gibalal 1440 Clairmont St Erie Mi 48133 USA part number 60-01971 NA 2006 Greestyle For All Models A/C Compressor 187.42 has not been delivered . Where is it? When am I going to receive it?

Desired outcome: HAve compressor delivered 1440 Cvlairmont St. Erie MI USA

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M
3:39 pm EDT

RockAuto 2005 pilot return power steering hose

Ordered Aug 12th Invoice ID [protected]. Finally checked at the Post Office and they had sent it back to Chicago because my home shipping address was not on the Label. I don't know what I'm going to do.

Desired outcome: Cancel order and refund my paypal.

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T
6:08 am EDT

RockAuto Ultra power - crankshaft seal (rear main engine seal

Ultra-power

Rear main bearing seal set; includes retainer plate

Part # - jv1716

Faulty part ripped & torn not happy at all it seems like it keeps getting worse and getting more defective parts this has happened multiple times

Desired outcome: store credit or new one shipped to me

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9:17 am EDT
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RockAuto shipping delay

order number [protected] was placed Thursday June 28. I paid for priority shipping to receive my order by close of business next day Friday June 29. The priority shipping cost $60. I received the part 4 days later Monday August 4. I asked RockAuto to refund the extra shipping cost and reduce it to the standard delivery cost. they responded with Ticket#[protected]. They refuse and say it is not their problem stating "Transit times and "Receive by" dates are estimates by the carrier and, while usually accurate, are not guaranteed by RockAuto." RockAuto was paid for expedited shipping but did not provide the service

Desired outcome: refund to cover standard delivery only.

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9:22 pm EDT

RockAuto Rock Auto Parts

I ordered from their website and followed my specific vehicle listing (2015 Dodge Durango 5.7L) and it stated that the front brakes are 330mm when mine are actually 350mm. How am I to know that the R/T has 350mm if the description docent specify that specifically. I installed them and didn't notice the 20mm difference until after I drove the vehicle and having issues. Immediately I stopped and emailed Rock Auto. Four days go by and nothing. I try to return them but they said I can't due to being installed. THEY SAID THIS PART WAS RIGHT AND IT WASN'T! Stand behind your mistake Rock Auto. There was no description difference for 330 and 350mm rotors. I take some responsibility in this and will owe up to it, but the main mistake was yours Rock Auto. People rely on you giving correct descriptions. I will absolutely never buy anything from them again. I will share with all my social media friends what crap Rock Auto is. What a waste of my time and money.

Desired outcome: I want a refund for their online error.

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9:14 am EDT
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RockAuto Did not get a confirmation email for the part I ordered

I order a 141228 caliber bracket .but you guys did not send confirmation. But you guys too my money

Desired outcome: I want to hear from someone

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B
9:26 am EDT

RockAuto K5238

ultra power 5238 lower ball joint 1973 eldorado order [protected] these ball joints have no clearance between the stud and nut on top and the cvjoint cylindrical sphere caused rubbing on the sphere i have pictures of the problem i have re ordered moog K5221 order [protected] these seem to have a shorter stud and grease zerk on the side when i tried to inquire on credit for the first order all that i could get was a replacement with the same part

Desired outcome: refund

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1:34 pm EDT

RockAuto Auto Parts

I ordered a taillight socket that was purported to fit my car, it didn’t, it had two wires instead of three. I ordered different socket that was also said to fit car, it had three wires but the wrong bulb fitting. I requested a return on the first item, but the label wouldn’t print and the screen went back to the beginning again, it was like a absurd loop. The second socket had no packing list with an order number that’s required for a return request. They’re special site for resolving problems just takes you back to the beginning of the loop again. And they offer no telephone access to their company with which to register a complaint. This is an untenable situation and gone unresolved, will stop me from purchasing from them in the future!

Desired outcome: I would like to speak to a live person about returning these items.

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5:13 pm EDT

RockAuto headlamp arrived broken internally

Today, June 23, 2022 I received 2 headlamps that I ordered. One headlamp is internally broken, and was shipped to me this way. you could hear it rattling around in its box. This is 0rder number [protected]. part number on the headlamp box is CS079-B001L.. it is the left headlamp for my 2002 Dodge Neon. The right headlamp arrived undamaged. The shipping box showed NO DAMAGE, there was NO PACKING SLIP in the box with these headlamps. I tried to contact customer service, only to find out that you no longer have ANY customer service. I did go through your returns process and you did issue me a return shipping label, HOWEVER the shipper you are using has NO offices any where in South Jersey. One is listed in Philadelphia, but I am not going to drive 50 miles round trip with gas prices, bridge tolls and insurance charges by the mile that I pay. You need to come up with some thing different here guys. Most packages you send me are through USPS or Fed Ex, why do returns have to go through this DHL Domestic service? My guess is so I will give up and not return the defective item. I called DHL and got a representative who was helpful. He did arrange to have the package picked up at my home. Way too much work and jumping through hoops to make a simple exchange for a non broken part. I have spent well over $1,000.00 so far with your company just this . I had confidence in you until this sour point. It is a relatively inexpensive item, under $40.00, but a broken one is no good to me or any one else. I am very unhappy with your returns policy as it sits right now. The broken lamp will be picked up tomorrow after 3 pm, and I sure hope the replacement is not also damaged. If so, I will contact my credit card company to take steps. Return label ref no . [protected] Waybill # [protected] From 56 west Centre st, Woodbury NJ 08096 to Rockauto order return 7462 New Ridge rd, Hanover Maryland 21076

Desired outcome: I would like a new replacement headlamp as soon as possible

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About RockAuto

Screenshot RockAuto
RockAuto is a leading online retailer of auto parts and accessories, offering a vast selection of high-quality products at competitive prices. With over two decades of experience in the industry, RockAuto has established itself as a trusted source for car owners and mechanics alike.

The company's website, rockauto.com, is user-friendly and easy to navigate, allowing customers to quickly find the parts they need for their vehicles. The site features a comprehensive catalog of parts from top manufacturers, including ACDelco, Bosch, and Monroe, among others.

RockAuto's commitment to customer satisfaction is evident in its exceptional customer service. The company's knowledgeable and friendly staff is available to answer any questions customers may have about their products or services. Additionally, RockAuto offers a hassle-free return policy, ensuring that customers are completely satisfied with their purchases.

One of the most significant advantages of shopping at RockAuto is the company's competitive pricing. The company's low prices are a result of its direct relationships with manufacturers, allowing it to offer products at prices that are often lower than those of its competitors.

Overall, RockAuto is a reliable and trustworthy source for auto parts and accessories. Its extensive selection, competitive pricing, and exceptional customer service make it a top choice for car owners and mechanics alike.
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Overview of RockAuto complaint handling

RockAuto reviews first appeared on Complaints Board on Oct 13, 2010. The latest review Mixed Experiences with RockAuto, LLC was posted on Mar 7, 2024. RockAuto has an average consumer rating of 1 stars from 1040 reviews. RockAuto has resolved 0 complaints.
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  1. RockAuto Contacts

  2. RockAuto phone numbers
    +1 (608) 661-1376
    +1 (608) 661-1376
    Click up if you have successfully reached RockAuto by calling +1 (608) 661-1376 phone number 0 0 users reported that they have successfully reached RockAuto by calling +1 (608) 661-1376 phone number Click down if you have unsuccessfully reached RockAuto by calling +1 (608) 661-1376 phone number 0 0 users reported that they have UNsuccessfully reached RockAuto by calling +1 (608) 661-1376 phone number
    +1 (866) 762-5288
    +1 (866) 762-5288
    Click up if you have successfully reached RockAuto by calling +1 (866) 762-5288 phone number 0 0 users reported that they have successfully reached RockAuto by calling +1 (866) 762-5288 phone number Click down if you have unsuccessfully reached RockAuto by calling +1 (866) 762-5288 phone number 0 0 users reported that they have UNsuccessfully reached RockAuto by calling +1 (866) 762-5288 phone number
  3. RockAuto emails
  4. RockAuto address
    6418 Normandy Lane Suite 100, Madison, Wisconsin, 53719, United States
  5. RockAuto social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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