RockAuto
Reviews and Complaints

Exactly what I needed at a great price. Bought both knock sensors and a starter for a 4.7 Toyota (***). Ordered the *** struts and *** for the rear. *** got a free *** compared to ordering anywhere else. Just got a new belt (5/24/21) too. Super easy to use website, just enter your vehicle information and they do the rest. Products came exactly as they should. Fast shipping too. Will 100% use them again.

This was first time I ordered from RockAuto. I do not understand the negative comments. I was able to find and purchase all the items I needed. On top of that an upper radiator hose did not come with the structure/protective sleeve. I used the RockAuto website and filled out the questions regarding the missing sleeve and the next day I received an email that sleeve was on its way. The items were easy to find and shipping was very quick. I will use RockAuto in the future and recommend it to peers/family.

I have made several orders with Rockauto and every one has been hassle free, website is pretty trouble free when looking for parts. one issue is when looking for a specific part sometimes it will not show as available but when you add the specific part# from the manufacturer it will be in stock just under another vehicle that shares same parts. Jeep Grand Cherokee and Durango for instance. Shipping is a little higher than others but I believe that is due to being shipped from multiple locations at times. Overall RockAuto has been solid to deal with.

I have ordered from RockAuto MANY times and have always been pleased with the price, service, and products I have received, and the speed of delivery. I ordered a brand name exhaust system one afternoon, and it was delivered from a local distributor the next morning by the USPS. I could hardly believe it. Also, I had a radiator fail and they replaced it under manufacturer warranty. I had to use the forms on their website, purchase a new radiator and shipping, and they provided greatly reduced shipping back to them. They refunded the price of the new radiator and the shipping, minus the $7.95 return shipping fee. Biggest pain was draining and repackaging the bad radiator in the new box to ship back, but it saved me a lot of money. I am sorry to hear that others have had problems. As long as I continue to receive good prices, parts, and service, I will continue to buy from them when possible.

Have ordered many parts. Always faster on delivery than expected. Ordered pads and bulbs recently, pads expected the 20th...its the 17th and they are already on my truck, came in the 16th. All parts have fit, you just have to do your research on part numbers. YES, they could do better with filtering options through distinct vehicle information (ex: my 08 Silverado could have multiple configurations including different 5.3L engines). All of this helps narrow down fitment even with brake pads. Just research your vehicle by VIN its manufactures site to figure out its configuration, and order accordingly. They discontinued the OE pads for my model year, so I had to look at the brake system and such to make a good choice. Just take your time, they have a very large selection for most vehicles. They could also do better with part categories but that's not too bad. Rockauto...y'all writing this down?

Negative People leave Negative reviews, which in turn more more negative situations and more negative people to their lives. I have been buying from Rockauto since 2006, to date I have not had a single issue. This is because I know what I am buying, and from whom I am buying. Rockauto is not a physical store to go to crying about a return, like your typical auto part store. You gotta do things their way, and not yours. In the event of an opportunity, you simply request to cancel the order, return the part and try again, or do whatever your choose, Not crying online, like some of these Negati*** people. I expect you guessed correctly! Big Box parts stores which has caused this crying, and then lean in to give you a hug, and then take your wallet out of your pocket, which America has accepted for far too long, won't happen at Rockauto. Simply Put, It's GREAT place for GREAT Parts! Not forgetting you get what you pay for! Thanks. Navin Big Billions!

I was going to buy brakes for my car but after the $80 shipping, it's cheaper (and way faster) to just drive two miles to my local auto parts store.

They were cheaper initially but the cost of shipping has gotten so bad I can't use them any more.

Too bad there is no way to tell them that they are losing customers.

It doesn't matter if you have the best prices if the shipping drives people away.

Received the rotors and had a repair shop attempt to install them. The repair shop said the rotors are warped and they could not complete the installation unless they were re-cut. Now I have to pay to have them repaired. This is unacceptable. I tried to return them on the website. The website is a joke. It would not allow me to even type in the description box the reason for the return. I had to have the repair shop fix them so I could have them installed. This is unacceptable. I need to be compensated. I hope you do the right thing and respond to this issue.

Received part was not same part number (older version) of my existing part. Wa nted to immediately return it for refund. The Rock auto "returns' website is Klumsy and ineffective.. a Joke! It locked onto not what I wanted and it proved impossible to fix my input error = No return for refund was possible. Lovely! There is NO way to access Rock Auto other than their messed online forms. Consequently I installed the steering rack as result. Today, after a Half days' use (~25 miles) it's pissing out PS fluid from it's bellows.. the entire contents of the reservoir.. It's a Garbage quality reman.. How surprising. I suspect the things' main seal is erm.. Broken.. OR installed backwards.. if at all? As anything is possible.

I've been using RockAuto for years and I have to say, things have changed. It's really unfortunate. I can't even remember the last time I had to contact them for support, but when I did, I had to prove that something was wrong with the part or that it was under warranty. I get it, but now it seems like customer support is non-existent. They used to ship really quickly too. I would get my items within a day or two at the latest. But now, it's a different story.

I ordered a part on Saturday, July 30th and a label was created the same day. But it was never picked up. It's now Wednesday and it still says "shipping label created" but "not accepted by Fedex." I found an old email to contact them for refunds and asked to cancel the order since we expected the part yesterday (Tuesday) and yet it still hasn't moved. The employee said it has been picked up, it's just not in the system and that you can no longer cancel because it's not at the warehouse. Hmm, sounds familiar. We were told we must wait until August 9th, if the package is not received, to open an investigation. Well, after calling Fedex today (Wednesday, August 3rd), it turns out they do not have the package and only the shipping label was created. It's nice to be lied to. Five days and only a shipping label created yet the part was expected to be delivered yesterday, August 2nd. So they lie to customers to avoid order cancellations and now we will need to spend more money to buy elsewhere and have it arrive in a day.

If we don't get any more responses via email regarding the request for cancellation, then I will be contacting the state Attorney General's office in Wisconsin to at least let them know about the unscrupulous practices of this company and also take up a dispute with our bank.

Maybe they don't have customer service to keep the prices down, but prices won't matter when you lose customers.

I just had another run-in with Rock Auto customer service and I am beyond frustrated. I even deleted my account because of how terrible my experience was. Don't get me wrong, if you receive your order in good condition and never have to deal with their customer service, you'll probably think they're great. Their prices are unbeatable, except for their shipping charges on multiple items. But if you ever have to return an item or deal with their customer service, prepare for a fight.

First of all, any savings you thought you would get by using Rock Auto will disappear. You might even realize that you would have been better off buying from ANYONE else. And don't be surprised if they insist that you pay for return shipping even if they ship you something other than what you ordered. It's hard to believe that ANYONE in business can survive with a policy like this.

Let me tell you about my last botched Rock Auto order. I ordered a Denso fuel pump that was listed in their online catalog for my application. I specifically avoided cheaper pumps, such as Walbro, based on my 30 years of personal experience. But what did I receive? A Walbro pump in a Denso box. If I had wanted a Walbro pump, I could have gotten one in a Walbro box for $20 less than the Denso. The failed pump I was replacing was, no surprise to me, Walbro.

I contacted Mario at Rock Auto and he claimed that Denso informed him that this type of part substitution was common practice at Denso. But when I contacted Denso America and Denso Japan, they told me that Mario lied. Denso America even referred me to their online catalog for proof that they don't offer a fuel pump for my application. I explained this to Mario, but he still insisted that I would be charged for return shipping anyway. They only refunded $57.42 of my $68.68 purchase price. So, BUYER BEWARE: if Rock Auto makes a mistake, the customer will pay for it, literally.

I can't help but wonder what would happen if you ordered a lug nut and Rock Auto shipped an automatic transmission in error. According to their policy, the customer would be responsible for return shipping charges. One thing is for certain: Rock Auto would NOT ship you that lug nut until they received their transmission back.

In conclusion, I would not recommend using Rock Auto unless you're willing to take a risk with their customer service. Their prices might be low, but the headache and hassle of dealing with their customer service is not worth it.

I recently ordered three parts from RockAuto on Saturday, August 21 and paid for expedited shipping to be delivered by Wednesday, August 25. However, it is currently Saturday, August 28 at 3:30 PM and only one part has been delivered. The order number is ***.

I was a bit disappointed with the delay in delivery, but I understand that sometimes things happen that are out of our control. The part that was delivered was left at my front door without signature service, which was not requested. I hope that the other two parts will arrive soon.

Looking at the shipment information provided by FedEx, it seems that the package has been through quite a journey. It was picked up in Mabelvale, AR on Monday, August 23 and arrived at a FedEx location in Jersey City, NJ on Wednesday, August 25. From there, it was in transit to Walbridge, OH on Thursday, August 26 and then to Perrysburg, OH on Friday, August 27. It finally arrived in South Bend, IN on Saturday, August 28.

There were a few shipment exceptions along the way, including a weather delay in South Bend, IN and being in transit in both South Bend and Walbridge. It's understandable that these things can happen, but it would have been nice to receive more updates about the status of the package.

Overall, I still trust RockAuto as a reliable source for auto parts. While the delay in delivery was a bit frustrating, I understand that it was likely out of their control. I appreciate the detailed shipment information provided by FedEx, even though it was a bit confusing to read at times. I look forward to receiving the other two parts soon.

If you're someone who likes to fix your own car or just needs some auto parts, let me give you some advice. I'm an avid online shopper and have had my fair share of issues with parts being damaged or incorrect. However, I've purchased from RockAuto several times and have never had any problems. Recently, I bought a part for $605 from RockAuto, but I made a mistake and ordered the wrong part for my vehicle. When I received the part a few weeks later, I realized my mistake and tried to contact customer service through their website. Unfortunately, the customer service was extremely limited and I couldn't find any similar situations to mine. So, I requested a return authorization and printed the document that was sent to me. I shipped the part back and waited for a response.

A week later, I received the same box that I had shipped back to them. The return was rejected because the box had become damaged during shipping. The quality of the box was questionable to begin with and it didn't fare well after the first 2,000 miles. I tried to contact customer service through email, but I received no response. There was no way to call and speak to customer service either. So, I'm out $509 for a part that doesn't fit my vehicle.

My advice to you is to stay away from RockAuto and do business with a company that has customer service to deal with any issues you might have. It's frustrating to spend so much money on a part that doesn't work and not be able to get any help. I hope this review helps you make a better decision when it comes to buying auto parts.

Here's a breakdown of my order from RockAuto:

Part Number: ACC *** (***) Flooring
Color: 1001A Black
Price: $509.79
Core: $0.00
Quantity: 1
Total: $509.79

Part Number: DORMAN *** Cup Holder
Price: $19.88
Core: $0.00
Quantity: 1
Total: $19.88

Part Number: STANDARD MOTOR PRODUCTS DS1057 (DS-1057) Wiper / Washer Switch
Price: $106.79
Core: $0.00
Quantity: 1
Total: $106.79

Shipping: Ground
Price: $49.98

Tax: $54.91

Order Total: $741.35

Payment Method: American Express
Amount Paid: -$741.35
Balance Due: $0.00

When the last item on your order ships, we will send an email listing tracking numbers for all the items on the order.

I recently purchased a full set of fuel injectors for my car from RockAuto. The website listed them as brand new and the O.E. part for my car. However, when I received my order, I was disappointed to find that only three of the injectors were new and one was clearly used. The used injector was packaged in the same box as the new ones, which led me to believe that RockAuto had received a return on a faulty injector, but instead of returning it to the manufacturer, they simply repackaged it and sold it as new. This was unacceptable, especially considering that each injector cost over $120.

I immediately tried to return the used injector, but found that the process was not as simple as I had hoped. RockAuto's website only allows returns through drop-down menus, and I couldn't find the reason for my return listed. There was no option to type in my specific issue, and I was unable to find a phone number to call for assistance. After some searching, I finally found an email address and contacted RockAuto for help.

Unfortunately, the response I received was not helpful. I was simply told to use the website for returns, even though I had already explained that the reason for my return was not listed in the drop-down menus. After several more emails back and forth, I was finally told to put the used injector under "defective returns." I tried to do this on the website, but the system was confusing and I was unable to complete the process.

At this point, I was frustrated and wanted a refund. However, RockAuto required me to mail the used injector back to them at my own expense before they would process the refund. I was not willing to pay for their mistake, so I contacted them again and asked for a shipping label and a new injector to be sent to me. Unfortunately, RockAuto refused to fix their mistake and I was left with a used injector that I had paid for as new.

Overall, I was extremely disappointed with my experience with RockAuto. The website was difficult to navigate, there was no phone number for customer service, and the company refused to take responsibility for their mistake. I would not recommend this company to anyone and will not be doing business with them again.

I've been using RockAuto for a few years now and I gotta say, I'm pretty disappointed with their customer service. As a licensed auto tech who's semi-retired, I take care of a small fleet of vehicles for my farm, family, friends, and neighbors. I've spent over $20,000 with RockAuto in the last 2.5 years alone, and I'm only in my mid-30s, so I've got plenty more spending left in me.

But when I recently received a wrong part (a timing belt) as part of a big kit that included a water pump, tensioner, and pulleys, I was pretty frustrated with how they handled it. I had already installed the rest of the kit on a Saturday and went to put the last part on, only to find that it was too short. It came out of a factory-sealed box, so it was the packers at Continental who were to blame.

When I contacted RockAuto about the issue, they wanted me to disassemble everything I had already installed (with high torque lock-tighten bolts into aluminum, mind you) and send it all back to get a refund and wait about 10 days to get another belt/kit. That would have disabled the vehicle and taken up a lot of time and energy, not to mention the potential cost of a rental car. And to top it off, the local belt I had to buy at the dealership was 5 times the cost of the one I had ordered from RockAuto, which threw my estimate out the window.

I told RockAuto to keep the money for the belt instead of refunding it, and I won't be recommending them anymore. They sold me the wrong part and made it my responsibility to deal with it, even if it included huge inconvenience, cost, time, and energy. They need to look at the bigger picture sometimes and realize that keeping a loyal customer happy would have been a big win for them. Now, I'll be ordering my parts from PartsAvatar.ca instead.

I placed an order for two ac delco 94ragm batteries on rockauto.com about three weeks ago. I was pleased to find that they had the best price and had them in stock. When I received the batteries, one was in good condition, but the other was severely damaged and unusable. I filled out the return form and sent it back to the warehouse. Unfortunately, the second battery was also damaged.

I reached out to customer service and Jarvin apologized for the inconvenience and offered to refund me the full amount of the damaged battery and send me another one at no charge. I was surprised and happy with this outcome, but unfortunately, the third battery I received was also damaged. The Fed Ed driver told me that the box was busted wide open and the case of the battery was cracked and leaking. I refused delivery and had him take it back. I hope that the warehouse receives it in a few days.

My 2018 Ram 3500 Dually requires two batteries to operate, so my truck is still waiting for the undamaged second battery to arrive. I have been emailing back and forth with customer service, asking them to properly pack the battery in something other than the thin cardboard they are using. The weight of the battery during shipping is too much for the cardboard to handle. Optima uses a foam wrap that works great, and I suggested that RockAuto consider using something similar.

I eventually spoke with Mark S, the manager, who informed me that they would not be sending me another battery and asked me to send back the first battery that was never damaged. I explained that the issue could be resolved by properly packing the battery, but none of the associates addressed the actual issue. Instead, they delivered another battery in the same condition. I feel that this issue needs to be addressed so that RockAuto does not lose product and possibly future business.

It is frustrating that there is no phone number to connect to customer service, and all communication is done by email, which can take a few days. In the end, I still need my second battery, and I hope that RockAuto can find a better solution to resolve this issue. Despite the shipping problems, I appreciate the great prices and product availability that RockAuto offers.

I recently purchased a water pump for my 1997 BMW 540i with part number ***3340 from RockAuto. The picture on their website showed a water pump with a metal propeller, which was the reason I paid a premium price for it. However, the part I received had a black plastic propeller instead. I contacted their customer service to exchange it, but they said they didn't have any in stock and offered to exchange it for a cheaper one with a plastic propeller and refund me the difference. I was not satisfied with this and requested a complete refund, as this was the third time in less than four months that I received the wrong or defective parts from them.

Another issue I have with RockAuto is that they don't list the country of origin of their parts on their website. It's only when the part arrives that I find out it was made in China, even though the previous parts I bought were from American companies. The water pump I received was supposedly made by Behr, a German company, but it was made in Italy. I paid a premium price for a water pump that was made in a country known for producing low-quality products and had a plastic propeller that would likely break in a few months.

I'm extremely disappointed with RockAuto's customer service and the quality of their products. They expect me to pay for return shipping and not even compensate me for the time lost. It's despicable that they send wrong and defective parts all the time and don't take responsibility for it. I will never use RockAuto again and warn others to avoid them. They had one chance to give me good customer service, but they failed miserably. Their representatives didn't even bother to read my emails or investigate the issue properly. It's pathetic.

I've been a loyal customer of RockAuto for more than five years now and I must say that I have always been satisfied with their service. I have spent over $10,000 with them and I have never had any major issues with their products or customer service. However, my recent experience with them was completely unacceptable.

I ordered a fan clutch for my Mercedes and I specifically requested for an original Sachs made in Germany. I checked their website and saw that they had several options to choose from. I was able to identify the Sachs brand from the photo and I ordered it from RockAuto because I trusted their shipping to Canada and I needed the part as soon as possible.

When the package arrived, I was happy to see that the packing slip indicated that the fan clutch was made in Germany. However, when I opened the box, I was disappointed to find out that the part was a cheap knock-off made in China. I was really frustrated because I needed the part urgently and I had to order another one from a local supplier.

I tried to contact their customer service but I was informed that they had discontinued their customer service reps last fall. I was really disappointed because I needed their help to resolve the issue. I decided to start the return process and requested for a refund of the part price, the shipping fee, and the return shipping fee because they sold me a part that was not as described.

Their customer service responded quickly but they refused to take responsibility for their mistake. They insisted that it was not their fault and that I had to pay for the return shipping if I wanted to return the part. I was really frustrated because I felt like they were blaming me for their mistake.

After several attempts to resolve the issue, I decided to file a claim through PayPal. I am still waiting for the outcome of the claim but I am really disappointed with RockAuto's customer service. I hope they can improve their service and take responsibility for their mistakes in the future.

I ordered a part from RockAuto.com and paid for overnight shipping because I needed it before leaving on vacation. However, the tracking status showed that the delivery would be made on the day of my departure. I was extremely disappointed and frustrated as I had paid extra for the overnight shipping. I contacted the customer service and expressed my disappointment. They apologized and refunded me the difference between the overnight shipping and the two-day shipping that I would receive. Although I appreciated the refund, I was still not satisfied and demanded a full refund of all shipping charges. The customer service representative explained that the standard shipping would not have made it in time and refunded me the difference between the two shipping methods. Although I was still unhappy, I appreciated their efforts to resolve the issue. I received the credit for the shipping charges and will not be doing business with RockAuto.com again.

On or around May 8th rockauto's took 80 something or 79 something dollars out of my bank account and refused to refund me the money and I don't even own a car I contacted them because my bank because I don't know how they got the number or what but my bank declined the refund so I called them they said to call my bank and then they told me they didn't even have my debit card on fall but it's clearly you can see that it was took out of my bank account they just stole my money you can contact me at [protected] or Leanne Lackey [protected]@gmail.com all lowercase

I bought a melling timing chain kit for a 2007 ford expedition. It to a while to get my car into the shop. After installation it took just starting it and running the motor to find that the driver side timing chain tensioner was faulty from factory. I requested a refund from rock auto on the 40th day as it was still applicable. While requesting the site switched to 41 days and a refund was no longer available! I had to buy local parts and rock auto wants me to just warranty the parts until I get a good set? I can not keep paying labor rates for [censored]ty parts rock auto give out.

The bendex brake pad lasted 8 months and the brake lining on one brake pad fell off of the brake pad backing and ruined the rotor and they want me to buy more brake parts or send them the defective brake parts at my expense and if they decide to warranty the defective parts. Thay want me to pay for 1/2 the cost of shipping to send me the warranty parts. And in the mean while I am stuck with a broken car until thay decides to do what ever thay want to do. I am a ASE Certified mechanic for 25 years in those 25 years. I haven't been treated so poorly by any bissness. This is safety concern this could have killed people vary easily. I think that should be Rock Auto's first priority is safety of there customers. So with that being said just maybe thay need to sued or held accountable for the defective parts and there suppliers.

I ordered on 2/20/23 (and received) L & R front struts from Rock Auto. The right strut bolt pattern was slightly larger around than it should be and did not fit. I went thru the return process, lugging the 32 lb. strut to Fedex to return to Rock Auto. I received an email on 3/6 from Rock Auto that the shipment was minus 3 mounting nuts and that I either send them to them within a few days or I will not receive any refund. Both strut boxes were identical-Monroe. Only 1 strut came with the mounting nuts. Apparently, I used the 3 nuts from the right strut on the left strut that fit my vehicle and I am unable to return them to Rock Auto. The strut that was returned was guaranteed to fit my 1999 Dodge Grand Caravan. It does not fit and I am being burned out of a $69.79 refund because of $1.00 worth of nuts. The only other option is to pay $24.00 to have the strut that doesn't fit shipped back to me. I lose. Some consideration should be given to me as i am out my entire purchase price for a strut sold to me and guaranteed to fit by Rock Auto that doesnt fit.

Just tried placing order with rock auto. Always been happy previously but not today. Placed order for parts for 2005 f350. Completed order and noticed one of my parts was not there. Looked for way to contact them and nothing. Canceled my order and went to reorder everything and saw that dorman coil bracket jumped in price from 74.99 to 89.99. Also when I was reordering everything missing coil insulator was still in my cart. Very frustrating that a large company in this day and age has no customer service department. Through other internet search I was able to find their number to corporate office, again no customer service. My only option was to leave a message. I did receive call back in about 15 minutes. I was given an empty apology and I say empty since no solution was given to problem. No way to uncancel order and no way to add missing item to it. Just very disappointed that I've spent about 2 hours now with this situation. Also I immediately canceled order and checked my bank account to see that a hold $336 was already posted to account. Frustrating that when you place an order money transaction is immediate but when canceling it takes much more time to come back.

At Rock Auto I placed an order for two front struts for an Acura ILX , 2.0 Base model. I ordered on Wednesday 25 January 2023 and paid the express shipping charge of $61.99 so I would receive the package by Friday 27 January 2023. The package did not arrive on Friday 27 January 2023. The package arrived on Monday 30 January 2023. The outer package was damaged, opened and retaped. On top of that only one of them arrived, FC 1334086R. The one that did show up the number on the inner box was IATF 16949.

I would like to send both of them back to Rock Auto but I only received one of the two I ordered.

As a result, I had to purchase two struts from Napa, so I could get the work done on Saturday 28 January 2023

.

Order #: [protected]

FEDEX Tracking # [protected]

Manufacturer: FCS

Part Numbers: FC 1334086L

FC 1334086R

Want to return the item get my money back.

I purchased a DBCM on 11/4/22 for a 2015 Malibu and paid $125.73. It shipped within couple of days and was installed. However after installation, I still had the same problems (P305F, check engine light). Continued diagnosing to determine if it might be a wiring problem, a battery needing to be replaced, a bad fuse, drive time that needed to be performed, module programming... I finally scheduled with a mechanic who said the module Rock Auto sent me was defective. Rock Auto has only one option which is to request a replacement to then return defective. You have 30 days. I don't want a replacement. I called Dorman but they don't offer warranties. There is no resolution for me or refund. I would not recommend!

I purchase this kit on order [protected] and had to schedule the repair of my 69 buick wildcat for 1-9-23. When we open the box it should of had 1-s398 cam sprocket, s369 crankshaft sprocket and chain 498. Put you shipped 1-s398 sprocket, 1-s396 sprocket and 1-498 timing chain. Even your shipping packing slip shows the error. Seeing I have a hoist held up and can't talk to rock auto I ordered another s369 crank sprocket from you today order no.[protected]. So what can I expect from your company to make this right?