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CB Auto Parts and Repair Stores RockAuto Complaints #82-101
RockAuto

RockAuto review: Return of wrong part ( 1 comment)

S
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12:40 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more
Review updated:

Jan. 19th ordered part # GMK4033233705 part arrived Jan.22nd
Order # [protected]. Tried to return part because it was not the right part.
I could not return part because their system would not recognize my contact information (phone number or email address) therefore I could not complete the return process. Rock Auto does not have customer service by phone or email. I could not contact anyone at that company anyway at all.

Desired outcome: return of price paid plus return shipping

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buff24seven 365
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Oct 09, 2026 2:40 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

They did the same think to me I told him in the return process that the part was the wrong part that they sent me. but they said it was a shipping problem that is past 30 days and they won’t cover it. We never order from there again and will tell everybody that I know that orders from there to never order from them again.

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  1. RockAuto Contacts

  2. RockAuto phone numbers
    +1 (608) 661-1376
    Click up if you have successfully reached RockAuto by calling +1 (608) 661-1376 phone number 1 1 users reported that they have successfully reached RockAuto by calling +1 (608) 661-1376 phone number Click down if you have unsuccessfully reached RockAuto by calling +1 (608) 661-1376 phone number 0 0 users reported that they have UNsuccessfully reached RockAuto by calling +1 (608) 661-1376 phone number
    +1 (866) 762-5288
    Click up if you have successfully reached RockAuto by calling +1 (866) 762-5288 phone number 1 1 users reported that they have successfully reached RockAuto by calling +1 (866) 762-5288 phone number Click down if you have unsuccessfully reached RockAuto by calling +1 (866) 762-5288 phone number 0 0 users reported that they have UNsuccessfully reached RockAuto by calling +1 (866) 762-5288 phone number
  3. RockAuto emails
  4. RockAuto address
    6418 Normandy Lane Suite 100, Madison, Wisconsin, 53719, United States
  5. RockAuto social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 20, 2026
  7. View all RockAuto contacts
RockAuto Category
RockAuto is ranked 5 among 324 companies in the Auto Parts and Repair Stores category
#03 Summit Racing Equipment / Autosales Summit Racing Equipment / Autosales #04 AutoZone AutoZone #05 RockAuto RockAuto #06 Halfords Group Halfords Group #07 Pirelli Pirelli

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Return of wrong part
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