Discount Auto Parts DIY Mechanics Reviews and Complaints

Latest Reviews and Complaints

Gary Martin Hoover of Dallas, US

Verified customer

New review

Featured review

For the Spanish speaking DAP

03/22/2025 I’ve frequently gone to the Discount Auto Store on Clar Cona and Pine Hills road. Just recently I went there and evidently the DAP Store has transferred ownership, and or policies to the public. Upon entering the store, there was a Spanish/Mexico radio station being aired over the loud speakers. No one in the store was conversing in English...

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Cap Haitien of Orlando, US

Oct 06, 2024 4:10 pm UTC

Verified customer

A set of tools

I had purchased a battery along with a small set of tools to change my old battery on my truck in the store parking lot. Before I purchased the set of tools, I asked the guy behind the counter to make sure the tools would be able to get the job done. He said yes, "you should be fine". Then, I step out with the tools along with the battery. Less than 5 minutes after, I went back into the store to buy a different set of tools because the first one I got couldn't do the job. After I installed the battery with the second set of tools that I got from the store then I went back to return the first one that I purchased which was not capable of doing the job because it didn't have any deep sockets inside of the box. The same guy I got the tools from said that he would not be able to take it back which means that I could not return the tools. He said," because of the store policy". I think as a loyal customer it was not fair to me, I was mistreated and getting rip off. Normally, when I need something for my car, I only go to Discount to get it. It is ashamed..

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How responsive is Discount Auto Parts's customer service?

0 Resolved

1 Unresolved

Total complaints: 1

Resolved complaints: 0 (0%)

Unresolved complaints: 1 (100%)

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Discount Auto Parts has received 1 complaints on ComplaintsBoard. The first reported case, A set of tools, was published on Oct 6, 2024, and the most recent complaint, For the Spanish speaking DAP, was posted on Mar 22, 2025.

Out of all reported cases, 0 complaints (0%) have been marked as resolved, while 1 complaints (100%) remain unresolved.

Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.

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Discount Auto Parts earns a trustworthiness rating of 87%

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Discount Auto Parts phone numbers

+1 (732) 780-4466

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Jul 10, 2026