Discount Auto Parts
reviews and complaints

Ordered brakes and front struts at a fair price. Shipping was fast and everything worked. I gotta say, I was pretty impressed with Discount Auto Parts. They had the parts I needed, and they didn't cost me an arm and a leg. Plus, the shipping was lightning fast. I mean, I blinked and my package was at my doorstep. It was like magic, I tell ya.

Now, let's talk about the quality. I was a bit skeptical at first, you know? I mean, sometimes when you get stuff online, it's not always what you expect. But boy, was I pleasantly surprised. The brakes and front struts were top-notch. They fit perfectly on my car, and I could feel the difference right away. My ride was smoother than a baby's bottom. No more squeaky brakes or bumpy roads for me!

And let's not forget about the customer service. These guys were on point. I had a couple of questions about the parts before I made my purchase, and they were super helpful. They didn't make me feel dumb or anything, even though I'm not exactly a car expert. They explained everything in a way that even I could understand. That's what I call good customer service, folks.

All in all, I couldn't be happier with my experience at Discount Auto Parts. The prices were fair, the shipping was fast, and the quality was top-notch. If you're in need of some auto parts, I highly recommend giving them a try. You won't be disappointed. Trust me, I'm just a regular Joe who knows a thing or two about cars. And Discount Auto Parts definitely gets my stamp of approval.

This here company, let me tell ya, they ain't too good at gettin' them parts to ya on time, or sometimes they don't even show up at all! And get this, they don't even bother puttin' up a phone number so ya can talk to someone about it! I reckon ya best steer clear of this here company, ya hear?

I recently purchased some auto parts from Discount Auto Parts (discountautoparts.com) for my 1986 Calais. Let me tell you, this car is a real gem. It's one of only three models that were the first to have OBD1 fuel injection. Yeah, you heard that right, I'm rocking some old school technology!

Now, here's where things get a bit frustrating. I was trying to find the parts I needed on their website, but guess what? They didn't even list my car! Can you believe it? I mean, come on, Discount Auto Parts, give us Calais owners some love!

I have to say, this online company is a bit lousy when it comes to catering to all car models. It's like they forgot that some of us still drive these classic beauties. I mean, seriously, give us a chance to find the parts we need!

But hey, let's not dwell on the negatives. Discount Auto Parts does have a wide range of parts for other vehicles, so if you're not driving a rare gem like mine, you might have better luck finding what you need. Just don't expect them to have everything for every car out there.

Overall, I have mixed feelings about my experience with Discount Auto Parts. On one hand, they have a decent selection of parts, but on the other hand, they really dropped the ball when it comes to listing less common car models like my Calais. So, if you're driving a popular car, give them a shot. But if you're like me, with a unique ride, you might want to look elsewhere.

Mike and Karen at Discount Auto Parts were super professional and nice. They really took their time to help me find the right part for my car and even showed me how to change it. They also gave me some tips on how to keep an eye out for any future damage. I gotta say, I'm really impressed with their service and I would totally recommend them to anyone in need of auto parts. Thumbs up all the way!

I recently made a purchase from DiscountAutoParts.com for a fuel pump, expecting it to arrive promptly the following day. However, to my dismay, four whole days have passed and I am still anxiously awaiting its arrival. It appears that the delay in shipping can be attributed to an external vendor called Carter Fuel Pumps, who seem to have made an error in the process.

What really irked me was the fact that it took a whopping four days just to receive a tracking number from DiscountAutoParts.com. If only I had been provided with this information yesterday, I could have easily gone and retrieved the package myself. This unnecessary delay has left me feeling frustrated and dissatisfied with my overall experience.

Regrettably, I have come to the decision that I will not be utilizing the services of this company in the future. The lack of efficiency and communication displayed in this particular transaction has left a sour taste in my mouth. I believe it is essential for businesses to prioritize promptness and customer satisfaction, and unfortunately, DiscountAutoParts.com has failed to meet these expectations in my case.

I recently made a purchase from Discount Auto Parts, specifically a lower valance for the front of my car. The price seemed reasonable at $45, but I was quite disappointed with the shipping process. Despite paying an additional fee for oversized shipping, they decided to fold the valance into three pieces. This careless handling resulted in two breaks along the part, which was definitely not what I had expected.

To make matters worse, I discovered that returns are not possible on their website. Frustrated, I decided to reach out to their customer service for assistance. However, my experience was far from satisfactory. I was put on hold for what felt like an eternity, enduring the monotonous hold music for over an hour. Unfortunately, I never had the chance to speak to a real person, as my call went unanswered.

As if these issues weren't enough, I also encountered a problem with their returns page on their website. Despite attempting to submit a form to initiate a return, I discovered that the page was malfunctioning and wouldn't allow me to proceed. This added to my growing frustration and left me feeling helpless.

Overall, my experience with Discount Auto Parts has been disappointing. The mishandling of the valance during shipping, the lack of a viable returns option, and the unresponsive customer service have left me dissatisfied. I hope that they can address these issues and improve their services in the future to provide a better experience for their customers.

I'm currently stationed in England with the USAF, and like most folks, my car is essential for my work. So, I decided to give Discount Auto Parts a shot and ordered a much-needed part from their website. To ensure a speedy delivery, I opted for Express USPS shipping, which cost me $39. However, what I received was quite the opposite of what I expected.

Instead of the promised Express USPS, my package arrived a whopping 10 days later, and to my surprise, it was shipped via Priority USPS, which only costs around $9 and some change. Naturally, I was quite miffed by this unexpected turn of events. To address the issue, I promptly reached out to Joe Belmonte, the contact person, not once but twice, requesting a refund for the shipping difference. However, to my dismay, I didn't receive a single response from anyone at Discount Auto Parts.

As if that wasn't frustrating enough, they went ahead and blocked my account, preventing me from accessing any information about my past orders or invoices. It's incredibly inconvenient and downright disappointing to be treated this way as a customer. I strongly advise you to steer clear of this company if you can. They simply don't deliver the service you pay for, and their customer support is non-existent.

In conclusion, my experience with Discount Auto Parts has been nothing short of a letdown. The lack of communication and the incorrect shipping method used has left me feeling dissatisfied and frustrated. I sincerely hope that others can avoid the same disappointment by choosing a more reliable and customer-oriented auto parts provider.

I called discount auto parts twice to check on whether their cv axle would fit my car. On the 21st of December, Bud assured me that it would, so I ordered the pair for $305. I received them on the 24th. After getting them out of the box, I realized they were absolutely not the right fit. I called that day and spoke to Bud. I texted him a photo of the old next to the new and he agreed that the ones they sent would not fit. He told me to call OP (the CV axle manufacturer). I did. OP said discount auto parts had sent the wrong part. I called, spoke to Joe, and shipped the CV axles back (including the original shipping label) on the 28th at a cost of $80. I followed the tracking number and they received the part on the 4th of January. Since I had called to give them a heads-up, I waited a week to contact them. When I called on the 11th, they said they would take care of it. I assumed this included the shipping since I didn't sign anything saying otherwise, I was without a car for two weeks while I raised the money for a replacement, and the whole thing was their fault because they assured me the CV axles would fit. A week later and still no refund. I called on the 20th. They said AGAIN that they would take care of it right away, but this time they said no shipping reimbursement AND a 20% restocking fee. If they had simply said they didn't know whether it was the right part or not, I would not have ordered from them. I am a disabled veteran on a very tight budget.

So, I gotta tell ya, I had a real bad experience with discount auto parts. I called 'em up twice to make sure their cv axle would fit my car, ya know? Bud, the guy I talked to on the 21st of December, he told me it would fit, so I went ahead and ordered it. It cost me a whopping $305, man! But when I got the package on the 24th, I was like, "What the heck? These ain't the right ones!" I was so mad, I called 'em right away and spoke to Bud again. I even sent him a picture of the old axle next to the new one, and he agreed that they messed up. He told me to call OP, the CV axle manufacturer, and I did. Those guys confirmed that discount auto parts sent me the wrong part. Can you believe it?

So, I called 'em back, this time I spoke to Joe, and I shipped those CV axles back to 'em on the 28th. It cost me another $80, man! I tracked the package and saw that they received it on the 4th of January. I waited a whole week before I called 'em again, just to give 'em a heads-up, ya know? When I called on the 11th, they said they would take care of it. I thought they meant they would refund me the money, including the shipping, 'cause it wasn't my fault, man! I had to go without a car for two whole weeks while I scraped together the cash for a replacement. And it was all their fault 'cause they assured me those CV axles would fit!

But guess what? A week went by and still no refund, man! Can you believe it? So, I called 'em up again on the 20th. They said they would take care of it right away, but this time they told me there would be no shipping reimbursement AND they wanted to charge me a 20% restocking fee! Can you believe the nerve of these guys? If they had just been honest with me from the start and said they didn't know if it was the right part or not, I would've never ordered from 'em. I mean, come on, I'm a disabled veteran on a super tight budget, man! This whole ordeal has been a real headache for me.