Roblox review: Roblox account support/account recovery

I am filing this complaint because Roblox has failed to respond to my account ownership case for the account tdstep76, despite months of attempts and multiple official escalations.

I originally submitted a support ticket with full ownership evidence (device metadata, login history, IP logs, and account details). Roblox has not responded to that ticket at all.

Due to the complete lack of response, I escalated through the appropriate consumer protection channels:
• BBB, which has already issued a second notification to Roblox due to non‑response
• FTC complaint
• Virginia Attorney General complaint
• California Attorney General complaint
• DMCA legal notice submission, which generated a legal‑routed ticket
• Direct email notice to Roblox Legal

Even after all of these documented attempts, Roblox has not acknowledged or investigated my case. They have ignored every channel of communication, including regulatory agencies.

I am now preparing a formal dispute letter to send to Roblox’s San Mateo office. This complaint is being filed to document the ongoing pattern of non‑responsiveness and to warn other consumers that legitimate account owners may be left without any resolution, even after following every proper escalation path.

Roblox needs to address cases like this instead of leaving consumers without support or a way to regain access to their accounts.

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