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Roblox

www.roblox.com

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1.2

Overall reputation rating based on reviews and complaints

Roblox earns a 1.2-star rating from 19 reviews and 214 complaints, indicating that most gamers are dissatisfied with gaming experience.

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Roblox Complaints Page 4 of 11

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E
8:20 am UTC

Roblox I request them to reconsider the aforementioned terminations and bring back my kids' accounts.

The issue begun when they 've decided to terminated my son's account without providing a decent explanation and by ignoring the emails I've sent through my (parent's) gmail account. They failed to promptly providing the reasons caused the termination of a VIP account even we 've spend money and energy on the game.

I've asked them how can we can cancel the VIP membership due to the termination (could'nt do it via the site) and they never responded (automated responses only), so I had to cancel it through paypal and claim the current month's money back. Then, they terminated my other son's account. Really? The game is for kids. They are sensitive and investing big time and energy and for what? Roblox staff's lack of empathy is gross.

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ROBLOX1523G
Bhubaneswar, IN
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Jul 25, 2022 6:59 am UTC

Hi roblox1523g here i got false banned or got banned by a model when i got back to my account it was terminated

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F
3:34 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

Roblox Robux

I used my Microsoft reward to get my granddaughter 200 Robux gift card. We tried to add it with the PIN and kept getting an error code. After a few days we tried again, and it said that it had already been redeemed. It never showed on my granddaughter's account. I exchanged numerous emails with Roblox, and they refused to give us a new pin and kept saying it showed up that she got the points when she did not. They are nothing but scammers and they are fast to take your money but WILL NOT HONOR anything if it doesn't work on your account. Getting rich from stealing from parents and kids pathetic.

Desired outcome: My 200 Robux

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S
9:35 pm UTC

Roblox I'm complaining about Voice Chat.

So I got to a certain age where I'm supposed to have voice chat but it said I need verification so I did it and it asked for my email and ID card to make sure I'm older the age I am older. So I am 13 years old and just to get voice chat I Need a ID card? The real question is how am I suppose to get an ID card at the age of 13? Since I have a tablet I have no phone to help so please help and one more thimg. What am I going to do if you don't help me though so please help me with this situation.

Desired outcome: How am I suppose to get an ID card at 13 years old?

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T
8:09 pm UTC

Roblox Roblox jailbreak

Today (wednesday june 22) I was playing roblox jailbreak trying to rob the casino the elevator kept on glitching on me and got stuck and I died. Got into my car to cruise around the city kept hitting invisible bumps and flew back 50ft roads are impossible to drive on. Every time I play as criminal or police everyone uses speed hacks and flying car hacks etc... Game impossible to play because of the hacks plz put anti hack systems.

Desired outcome: I was expecting a better experience from a game with over 5b visits plz focus on making the game better Badimo & asimo3089

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M
7:30 am UTC

Roblox I was told I was givin' a refund but I didn't

I bought a digital gift card sent to the email [protected]@gmail.com. I waiting for it to come in but then there was and error and I was told that my money has been refunded. I tried again but my card told me that I had no money left. It was $20 gift card and my money still hasn't been given back. Please help.

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E
5:24 pm UTC

Roblox roblox studios

the changing of the blocks I don't like at all it almost all the time when I scale a block or paste it it is almost always a inch taller or shorter and it makes me have to do it all over again why can't you just let us use our mouse for it and fix the pasting thanks

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S
9:14 pm UTC

Roblox I did not get my robux from a banned game

i was playing with my friend and the game got banned the game was brick bronze and me maurixio1283 and FlareGaming7 rolled a lot of times in the game and we want are robux back and i lost 400 robux and he lost 500+

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K
9:08 pm UTC

Roblox I can't log in my account(djfoxynastudragon)

It says to change my password but I can't, probably because I don't put my phone number. Can you fix it?

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M
2:09 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

Roblox Horrible service, banning accounts for no reason

My son's account was banned for three days for what they said was bad language. What they provided was not bad in any way shape or form and had spelling above my son's current capabilities. To make matters worse, their "support" is just pre-canned responses and the appeals process is a joke, they just decline the appeal. Well that isn't how it works, folks. Having an appeals process with zero chance of a successful appeal is no appeals process. Just makes you a tyrant. That and this has a whole free speech thing. Corporations stepping on civil rights thing. Worst time to open that can of worms.

Desired outcome: Unban my sons account before the ban time. If moot, give the kid some robux in his account. Get REAL support, not just regurgiate the FAQ. Have an Appeals process that can overturn a decision. Add a warning and strike system.

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J
3:42 am UTC

Roblox Log in to account

My granddaughter can not log into her account and Roblox won’t allow me to change the email account assigned to her account that I deleted! They won’t allow her to transfer all her stuff to a new account! They don’t answer their phone or return phone calls!

Desired outcome: Allow another email account for her account!

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Neil Trunk
Chicago, US
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Aug 07, 2022 12:49 pm UTC

Once it’s gone it’s gone they don’t care. You can use some of my accounts I’m no longer using have fun was going to delete. Username adamryan2160 password Cutegirl216. That has bloxburge with mansion. VIP pizza place plus mansion

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C
10:44 pm UTC

Roblox Roblox rude people and more..

In Roblox every game I join is filled with toxic people or people who try to get passed the chat filter Roblox u must fix this or Roblox will become a site felled with bad people.

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D
3:53 pm UTC

Roblox bought shirt for my group to add funds, no added funds

so yeah i wanted to add funds to my roblox group, so i made a shirt and added it to my group. i then bought the item and no funds got added to my group, did i do something wrong? i just did it, do i have to wait? is it wrong to add funds to my own group? i feel i just wasted 1000 robux.

Desired outcome: either a refund (1000 rbx) or 1000 robux added to my group funds

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J
1:47 am UTC

Roblox Account hacked items stolen but roblox said it is legitimate!!!

We have all the security measures in place, e.g. 2-step verification, no extension, virus scan, close adult supervision. etc.

We definitely DID NOT perform the trade as attached. We never clicked a ation box. We also did not key in any Roblox 2-step verification code for the trade.

But somehow it just appears as legitimate in Roblox system!

Roblox Support Ticket [protected]:

"Our internal tracking tools do not show that your account was compromised at the time. There was also no issue with the trading or sales systems."

We feel outrageous. The scam really ruined our experience with Roblox and my kid’s mental health.

Desired outcome: Roblox updates its security system. Stolen items are to be restored.

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S
7:07 pm UTC

Roblox Corrupt clucky

I’ve got a question, I got “Curupt Clucky” and I play on console, the way to get curupt clucky back is by typing “/e restore” but console players don’t got a chat option, so console playing can’t get curupt clucky back, I hope you just look into this, bye……………………………………………………………………………………….

Desired outcome: Add chat to survive the killer Xbox, so I can get corrupt clucky back

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A
7:21 pm UTC

Roblox a lot of Roblox players are rude

A lot of Roblox players are rude and a lot of Roblox players also do inappropriate things and OD. I cant play five seconds of Roblox without finding a bully.

For example one time I joined a Roblox game and as soon as I joined I saw someone call a player a ugly 6 year old. Another time on Roblox someone called me a curse word.

One time someone told me to play truth or dare with them and I did then they told me to do inappropriate things. Roblox players also make T shirts to make it look like they have chest which is annoying and inappropriate.

People also OD which is annoying and also inappropriate. One time I was telling the ODers to stop because ODing is was breaking Roblox's terms of service and then I got banned, the ODers need to get banned not me.

Roblox players also bypass chat by putting symbols and then they can curse. It is annoying.

Desired outcome: fix chat filter system, ODing, bullying and innapropriate things

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TheldrakisCS
TheldrakisCS
Baton Rouge, US
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Apr 26, 2022 1:45 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

just saw your complaint. while it is against the TOS there is some leway in the banning based off the case by case incidents.

Some items or actions you might have deemed ODing were possibly innocent non ODing items and the server admin and players in question felt you were harassing and bullying them. this is [you telling them to stop something that might not be there] also in direct violation of the TOS.

Though i am basing this off what is presented here and what is currently accepted in the roblox community wiki pages. though the official stance of [from what i read] is that the ODing reports are checked vs what happened and banning those who indeed are breaking TOS.

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L
3:30 pm UTC

Roblox liars

I forgot her user and my only evidence is my friend that was in the room but basically, I was on adopt me with my friends and some girl came into my house and started to pay me but then she had said said that I had scammed her know I'm banned for all games, and she also kept reporting me

Desired outcome: I would like not only an apology but to play again

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K
3:46 pm UTC

Roblox I cannot log into my account

around 6 pm 3/24/22 i was playing a game and it said that my account was logged in on another device and it says that from time to time so i wasnt worried so when i tried to get back into the game it kicked me out of my account and it keeps saying that my username or password is wrong when i know its not

Desired outcome: id like to be able to log back into my account

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S
9:33 am UTC

Roblox im complaineing about my account randomly got banned

i woke up and my account was banned i cant even buy robux on new account bc of it not i want my old accoumt back before i sue you and roblox and my user name is Xxm3g4nxXx now unbanned it or else

Desired outcome: i want a refund on all my robux and my account back

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W
2:21 pm UTC

Roblox Website

what happend to roblox, it has a 503 Error and im reloading and nothigs happing

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M
6:32 am UTC

Roblox No Constructive Service

Hi My son was banned from the application. I am trying to get more information as to why he has been banned and have not been able to get anything substantial from them. I have logged many tickets with no assistance.

I only want to understand why his account was deleted so I can take the necessary precautions and also educate him.

I find it so disappointing that I cannot get assistance. My son is an avid fan of the application and he is willing to abide by all rules. He has been playing the game for 3 yrs. I only became aware of the parental settings recently.

I am willing to take all the necessary precautions to ensure that he abides by his rules.

However nobody seems to want to help and and I get no response from my emails to their support.

Desired outcome: Please can his account be reactivated.

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