Obtaining service from the Rite Aid Pharmacy has been difficult. For awhile we had at least two very responsive Pharmacists, but they were either transferred or let go. As of this moment, I have been On Hold with the Pharmacy for over ten minutes. I would like to check whether a prescription for a class 2 drug will be available today or not. While I receive multiple notices about picking up my other drugs, this one drug has this year been filled only when I take my identification to the Pharmacy. I need to know if that will happened now, or When?
Desired outcome: Better Pharmacy service at our Rite Aid store.