Rite Aid review: Customer service store 02591

On Friday, July 7, I visited this location to pick up medication. The pharmacist who was at the register treated me unprofessionally, it was very unsettling, but I did walk out with the medication.

When I got into my vehicle, I started filling out an online complaint form, when a text message appeared stating “ Rite Aid: Your selected prescriptions have been removed from the Automated Courtesy Refill Program. Questions? Call [protected]. Txt STOP to stop.”

I re-entered the store and asked to talk to the manager. Amber spoke to me, advised me to not submit the complaint because she herself would get this issue resolved herself.

As of July 17, I hadn’t heard from Amber or anyone else from Rite Aid. I called and spoke to Amber, who said that her superior had not done their due diligence and her (Amber’s) hands are tied.

I hadn’t had one single issue with Rite Aid stores, pharmacies, or staff in the decades I’ve been a customer.