To those who may concern,
I would like to make complaint to a customer service staff in Rhb Taman Megah branch. Because of rushing I didn't manage to get her name. She is a chinese in her 40's.
It was on last Wednesday(16th Jan 2014) about 3pm. I wanted to open a savings account for my salary input. I have called earlier to general line to enquire the necessary documents to bring because my IC is not in KL. The staff assured me that just the IC will do and can go to any RHB branch to open an account.
Coincidentally, I dropped by Taman Megah Rhb. The Chinese woman customer service didn't allow me to open the account. She said my IC is not in KL and i do not have the company letter to support. Furthermore she said my office is in Bangsar after checking through my name card and should go to Bangsar branch. I told her that I have called to general line to ask. But she insisted that I cannot open an account in their branch in a sarcastic tone. I feel disappointed with her kind of attitude.
I wanted to try my luck and went to another branch in damansara jaya. Guess what happen? The staffs there are so helpful. They let me fill up the form, the security guard pressed the queuing number for me, the counter staff proceed with my application after checking through a few details. Application done within 30mins.
Question is why both are RHB branch, the treatment I received were totally different?
I need an explanation on this.
The complaint has been investigated and resolved to the customer’s satisfaction.