RHB Bank Berhadloan process


I have applied rhb Housing loan since april 2017. Untill today 17oct, the loan is still pending for further action. Valuation report already been sent out from valuator on 20th sept and i have also received the copy. Informed by rhb agent that the system has been updated as received but my lawyer mentioned when she asked for withdrawer the officer mentioned valuation report is not received.
I keep asking for the update but there is no responsive respond from them.

Report is not received but we have already asked for few times why there is no responsive action from rhb?
Customer focus is not imply and customer complaint is not handle promptly.

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