I found a good deal on some books online. The books were received and I thought all was well, however the company, Discount Book Sale/ Hot Book Sale, gave my information to a company called Smart Savings Center, who in turn signed me up for a "membership" that I was not aware of and I did not want.
The first charge was for $1.00 and went unnoticed. The following charges were $29.95, $12.00, $24.03, and each month a charge for $1.00. When I called American Express for information, they told me that the company changed their company vending number each month, which makes it harder to find trace.
I called the company, cancelled the membership and they would not refund any thing but $12.00. They are sending my complaint to their Refund Department, who within 5-7 business days will let me know if I qualify for a refund.
I told them I did not want to sign up for any "membership" and was not willing to settle for anything but the full amount. I also told the woman who helped me, Edyslove Delacruz, to tell the Refund department to look at this website and that I am reporting them to the Better Business Bureau, and American Express is investigating them currently. They only way they can pose as a legitimate business is to refund my money in full.
This company is a fraud. They are using amazon's legitimacy to cloak their unconscionable thievery and need to be removed immediately. It is a blight on amazon's good name.
The list of people who they have stolen from is enormous. A long list of complainants can be found on online complaint sites and the state of florida has already received dozens of complaints about their unauthorized charges to people.
Please alert your customers and please remove any association with smart savingscenter immediately. Once they get your card number for a purchase they immediately use the card over and over again for unauthorized payments to themselves from the unwitting purchasers account!!
Shame on them in this economy to be robbing americans!
MADE THE MISTAKE OF MAKING A SMALL ONLINE PURCHASE WITH SMART SAVINGS AND RACKED UP OVER $230 IN CHARGES TO...
If you bought a movie from hotmoviedeals.com and start getting strange charges on your credit card from smartsavingscenter.com, call your CC company immediately! I was lucky that my company noticed these strange charges, refused them and called me. This website is a cover for a scam by someone who is trying to steal money from innocent consumers. Their website also has no email link to email this company and when you call the number it sounds like a recording: "...due to a high volume of calls, waiting time may exceed 15 minutes; you are caller number..." Over the phone they tell you to email [protected]@smartsavingscenter.com which I think is another scam to lead you into giving more information to them.
on dec 17, 2008 we signed on to amazon.com to search for and order a dvd. the title was located and an order...
I ordered something off of the internet and was signed up to this company automatically. I didn't know anything about what they were doing to my credit card. For a long time I thought my monthly charge of $12.95 per month was something to do with my new credit card. However I did wonder what it was as for several months I was charged this fee and for the description it gave was for savings. I thought that was cool my credit card had a savings fund for me.
One day I called them and was wondering what my balance was in my savings account. Of course they didn't know what I was talking about. By asking a lot of questions to them I found out it was for this smart savings center company. I ask them how I got it as I didn't want it. They told me I had ordered something from Amazon.com, I think it was a xbox game and I signed up for it. I told him I didn't sign up for anything and I didn't want it.
He told me he couldn't do anything about removing or refunding the money I would have to deal with them. What a nightmare that was. The phone number on my credit bill for the charge didn't work. I called here and there for several days trying to cancel it. Finally when I did get a hold of someone I found out that they wouldn't do anything about all the money I was out in all this process. They sign you up for their service with out your knowledge.
He said, email was sent to me, but I never got any emails at all from them, or I would of canceled a long time ago. I was out around one hundred dollars and no one would do a thing to refund me the money, not even my credit card. This is crap and makes me not want to order anything over the internet again. Just 2 days ago my husband ordered some books from discountbooks.com and the same thing happened to him. I have been calling for 2 days to reach them to cancel but the cancel number is no good.
FYI..if this happens to you, log on to your account on their web site and go to contact us page, there will be two addresses that doesn't do you much good, and a link for support. I filled out a form to cancel his membership, and when I did that a page came up with a link to cancel membership. I used that to finally cancel his membership. Having to go through all of this is just crazy.
I ordered a $5 book and received an email thanking me for enrolling in Smart Savings, which I did not. The email said I would be billed 29.95 a month. No where on the Hotbooksale.com site did it mention any smart savings . This is a scam site.