Smart Savings Center

i did not authorize these purchases

Two charges were put on my credit card without my authorization. This is illegal.

120 days ago: smartsavingcenter.com is a shlock, crappy business that automaticaly signs you up if you failed to read an extensive club application to the left of the order sheet when you happen to order a movie, or probably anything else. It's probably legal because the application is on the order sheet but the average person ordinarily wouldn't read it because they have no intention of joining anything they just want to buy something. The club charge keeps re-appearing on your bill even if you do not make any more purchases. When buying anything from a reputable company any other offers in addition to your purchase is spelled out plainly. I frankly can't think of any reputable company tricking you into joining a re-occuring billable club because they respect their customers and wouldn't dream of using that sort of trickery because you would never come back as a customer. I was charger $29.95 for several months, when I complained they cut their club charge in hal;f, but not for me.
Joe

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he same exact thing happened to me. i ordered a tape for 11.98 and i still have not rec'd the dvd yet. i ordered on 3/5/09 and i have been charged 29.98 twice plus 1 dollar each week.

This is terrible. I did not catch these charges for over 3 months; due to trust that it was taken care of in November. I am so sadden that this is what this has come to now. I reported to the bank and FBI internet scams. I suggest everyone else do the same.

The same has happened to me and every two weeks there is a charge...

My case is identical to the others, I ordered a cheap movie, got that, then was charged a dollar for nothing . Like the other-complaint before me, I also cancelled my unauthorized charges from hotmoviessales.com. I received a confirmation email stating that it was cancelled. I have been calling over a $1 charge I did not authorize. The line is constantly busy can't get anyone to answer.

I am having the bad experience with this smartsavingcenter.com... It is true, they steal money... they charge me without my approval for more that two month until I see my credit card bill

I called after having cancelled the smartsavingscenter.com membership I did not sign up for, but somehow was signed up for while ordering a movie. I demanded my $29.95 back the first time I called in January, and I got it. Today, after calling over a $1 charge I did not auhorize, my cancellation in January was confirmed by two people on two different customer service lines that I had cancelled at least one of the two memberships, neither of which I signed up for. And the story for which membership I cancelled was different on each customer service line. Logically, the first number I called was the number listed by the charge on my bank account. When I got to speak to a person after waiting as the automated system asked, I asked what the charge was for and explained that I had cancelled my account and received a confirmation email. The CSR on the line said that I had cancelled my account with smartsavingscenter.com, but not hotmoviesales.com and that was what the dollar was for. I asked why, then, does it list smartsavingscenter.com as the entity charging me a dollar and demanded everything be cancelled. He tried to explain to me how it worked a few times and I told him I don't care how it works, I want everything cancelled, and I don't want smartsavingscenter.com to charge me for anything else. I also demanded he remove my bank card, knowing full well, having worked as a CSR before, that I might not get my dollar back because some places cannot process the return without the card on file for 24-48 hours. Genius scheme, huh? They gain a dollar by annoying people. Before disconnecting, I asked the number for hotmoviesales/deals/whatever.com, which is [protected]. I called that number, and this time was connected to a female CSR, who also confirmed my cancellation in January, and said that everything was supposed to be cancelled when I cancelled that. I asked her to explain, why, then, was I just charged one dollar. She said that it was because I had cancelled my membership with hotmoviesales.com, but not smartsavingscenter.com, the exact opposite of what the CSR I had just spoken to told me. I questioned her on this, and I told her I thought they were both liars and that I was sorry they had to work for such a horrible company. I also told her I was looking at this board to write my own complaint, and that I will be contacting the BBB and possibly the attorney general in this matter. I suggest you all do the same thing. Before I do that, I'm going to call my bank and tell them not to accept anymore charges from this evil, evil company. I can't wait until amazon.com sucks this company up and spits it out, squashes it like the ugly insect it is.

My case is identical to the others, I ordered a cheap movie, got that, then was charged a dollar for nothing which I disputed tonight I noticed the 29.95 charge I disputed the charge on line then called my cc and canceled it.

Esta es la peor pesadilla. es un robo te cargan a tu cuenta $29.95 y mensualmente $1.00 porque
y si les llamas se toman horas para atenderte.

It happend to me! I just called them that i wanna my 19.95 back and asked when the money will be back on my credit card. he said in 2 days. his name was migel . so i will see in 2 days! or i will call back. he was saying how sorry he was and blablabla, i cannot stand people like this! well now i go find out where i can report these thiefs!

UPDATE! I have had the same experience after buying some books on hotbooksale.com. After finding out about this scam I checked my email to find I (instead of super savings center) been made a member of bestbrandvalues.com. I then went to their site and used the password they gave me to cancel mt membership. It may be different scammers, but I think they may be changing their tactics.

I am a victim too.

On April 27th, 2010, I purchased a book on Hotbooksale.com. 10 days later I found out that my credit card was charged three times. Besides the cost of the book, I was also charged $1.00 and $19.95.

I called the company immediately. A representative told me that $1 was the fee of 7-day trial, and $19.95 was the monthly fee applied since I didn’t cancel the membership within 7 days. She said that by pressing submit/purchasing from this site I automatically get a 7-day $1 trial membership to BestBrandValues, and after the trial they will start charging $19.95/month. She cancelled my membership as requested but refused to refund the membership fees.

However, during this entire purchasing process, not a single word or any texts displayed on their web pages mentioned about or referred to “Membership and Related Fees”.

I feel that I was misled and tricked into a membership. This is one of the most blatant examples of a website taking advantage of a customer.

Its funny that you guys take out the time to write all this, but don't find the time to read the terms of offer. Tsk tsk smh.

I found a wonderful price on books at discountbookstore.com. The books that I wanted (5 of them) were marked at 5.91 after I added the first book to my cart the price on the rest jumped up to 10.91. At this point I began researching trying to find a way to email them to inquire about this. (My husband is on the phone or I would have called). During my research I found all of your feedback! Thank you so much for posting this, You have saved me from becoming their next victim!

I am a very savvy internet purchaser and am always checking to make sure I am not signing up for anything that I do not want. These guys are slick, and slipped this one past me. I got hit with the 19.95. There is no way that I agreed to a membership but I did get the dvd at the agreed price. Now it just cost me 25.95 instead of 6.95.
They also told me that I got 3 emails from them. I read all my emails and didn't get anything from them. I even read my spam box. these guys are bad, I really hope the Attorney General in Florida takes them down.

DO NOT ORDER FROM HOT BOOKS AND DO NOT AGREE FOR AGREE FOR ANY FREE TRIAL MEMBERSHIPS. SMART SAVING CENTER IS A FRAUD AND A SCAM. I WAS CHARGED MONTHLY 6 - $12.00 FEES ($72) WITH OUT MY CONSENT. I CALLED TO BE REIMBURSED ALL BUT THEY ONLY DID 3 OF THE 6. I AM WRITING A LETTER TO THE DISPUTE DEPT. IF I DO NOT HEAR FROM THEM WITH IN A WEEK AND IF I DON'T GET REIMBURSED ALL OF MY $72, I WILL ESCALATE TO FLORIDA'S DISTRICT ATTOURNEYS.

I am a victim, too I ordered Hotbooks. com and they continues to charge membership fee of $19.95 without my knowledge. I am pissed off and I would like to know how they pop up on overstock. com. I still have my order form from them. Alda Ashford

BEWARE of ******HotMovieSale.com****. I Pre-ordered Twilight to insure I would get it. First off when the movie came out I receive a e-mail stating it was back ordered. Why would they pre-sale something to customers they didn't have. After 2 months I asked to cancel my order and to not be charged. I got a response of "no problem" You're account hasn't been charged and wouldn't have until the movie was sent. Okay fast ward 4 months later I notice a recurring charge for $12.oo. SO on top of not getting the movie they charged my credit card $48.00 for NOTHING. Case in point people, just go buy your movies/books/CD's from a actual store it will save you the aggravation.