Smart Savings Center

I don't know what type of company it is. I just noticed monthly withdrawals that I did not authorize. When I called to cancel, I could not understand what the heck she was saying.

Smartsavingscenter.com is invoicing me 3 times for one game that I have purchased. When I received the game with the invoice, the amount was not shown. When i look at my online statement, I was invoiced 3 times. I try calling customer service and it was an extremely long wait. I gave up waiting for customer service. Beware of this company when you are buying video games. I got the promotional link from IGN.com.

I will never purchase another video game from this company. There address is below with contact number.

Smartsavingscenter.com
999 W. Yamato Road Suite 100
Boca Raton, FL 33431
[protected]

A class action suit is needed. I was taken for a total of $560. These types of deceptive business practices must cease. Action must be taken against fraudulent companies such as SmartSavingsCenter.

The same thing happened to me! I am trying like hell (sorry for the language) to get these reversed or something..The only thing I could think of was a concert dvd with free shipping. I have YET been able to talk to a live person and I have sent two emails..so please contact me for any kind class action suit We are a lowincome family as well and it has caused a few checks to bounce which IVE NEVER done in the past.

Veronica Botts vbotts030907@bellsouth.net

I also fell victim to them... but after complaining enough and sending letters to the Florida Attorney General, I did receive a refund from them totaling $59.90. If you your self would like to raise a little cane (I highly suggest it) you can call THEIR OFFICE DIRECTLY not the one in a 3rd world country. All of their information I will list below. Good luck and tell them I said hi ;-)

Skip Middleton is the Executive Vice President at Xacti Group which is their parent company. Xacti can be contacted at:

[protected]
999 W. Yamato Rd
Suite 100
Boca Raton, FL 33481

When I called the 1st time I spoke with Lesley at extension 435, then with someone names Auntrey, and finally with Andrew.

I hope this helps!

I also fell victim to them... but after complaining enough and sending letters to the Florida Attorney General, I did receive a refund from them totaling $59.90. If you your self would like to raise a little cane (I highly suggest it) you can call THEIR OFFICE DIRECTLY not the one in a 3rd world country. All of their information I will list below. Good luck and tell them I said hi ;-)

Skip Middleton is the Executive Vice President at Xacti Group which is their parent company. Xacti can be contacted at:

[protected]
999 W. Yamato Rd
Suite 100
Boca Raton, FL 33481

When I called the 1st time I spoke with Lesley at extension 435, then with someone names Auntrey, and finally with Andrew.

I hope this helps!

I am going through this right now, I ordered a book, never received the book because I decidestocancel. I was charged the fees from SSCenmter and they won't give my money back. Plus! I filed a complaint with my credit card, they removed the charge, now SScenter is fighting it, would you believe they actually sent them the tracking number for the book that was never sent? The tracking number does not exist, and I never even got the book, they don't care if you do or not they just want to toss a bunch of charges on the account so they get rich.
Please be careful who you buy books and DVD's from.

I ordered a DVD on line and paid for it, and then was charged a monthly fee of 14.95 for no reason. I called them and to try and dispute this all it lead to was me being on hold for about 45 minutes and them not answering. Some one needs to do something about these people, it's amazing people can get away with stuff like this.

Thiefs! Probably no one will see these complaints until it's too late, just as I did. They are thiefs and scam artists, do yourself a favor and do not do business with them. It's the same complaint that everyone else has entered. I bought a DVD online and was automatically and without my knowledge or permission, signed up with these ###. They charged my CC $19.95 a month for their WORTHLESS service.

Please do not buy anything from SmartSavingsCenter, LLC, SmartSavingsCenter.com, hotmoviesale.com, This is my story of a very frustrating day I had yesterday that included 3 hours on the phone. I bever check my online statement. Now, that I was Lid Off from work I decided to check my bills to see where can I cut expenses. And I noticed this charge from SmartSavingsCenter.com for amounts that vary from $9.99 to $29.99 every month for the last 2 years. Yes, the last two years. I'm reporting this to the authorities, and I'm contacting DATELINE, the TV show to initiate an investigation. I will be happy to see these ### scammers put in jail and out of business. I also reported them to the BBB in Florida and WA where their domain is registered. Stay away from these ###. By the way, it is very hard to get them on the phone. They will do anything to avoid you.

Southeast Florida's Better Business Bureau has assigned SmartSavingsCenter.com an "F" rating . This rating should become flagged by one's ISP toolbar before clicking on any "discount " transaction--it may be a shadow front for them, whether books, DVDs computer games, etc. HotMovieSale & SmartSavingsCenter.com must be declared fraudulent by any means--this "F" rating is a good start

I'm in in San Francisco Bay Area. Ordered a sale DVD for $5.00 early March from Hotmoviesale.com Certain that checkout did not include any other charges. When tranaction concluded-received SPAM emails "welcoming" me to SmartSavingsCenter. Do not ignore this SPAM. It declares you will be charged $1.00 after three days & enrolls you as a member without your consent or intervention. I was later debited $29.95 twice & $1.00 four times before I caught the fraud on my bank statements. If you order anything from them the fine print on the invoice is from SmartSavingsCenter saying your membership has begun and they actually deduct these fees once they have your credit card information BEFORE your merchandise arrives. Complaints to their Customer Service Dept. were met with rude impertinence & rationalizations in one word: "membership"-what their reps parrot to thousands of callers. I closed that Master Card & switched checking accounts after alerting my bank to the fraud. But something must be done about this criminal enterprise. Only wish I knew of these posts before ordering from them-but caution is hereby urged for anyone reading this. The FTC recommends contacting Miami's Better Business Bureau but this sham enterprise must feel heat from as many quarters as possible.

FOR EVERYONE WHO HAS BEEN RIPPED OFF AND STOLEN FROM BY SMARTSAVINGSCENTER.COM, YOU CAN COMPLAIN - AND SHOULD - TO BOTH THE STATE OF FLORIDA [CONSUMER COMPLAINTS] AS WELL AS TO THE GOVERNMENT'S INTERNET CRIME COMPLAINT CENTER AT WWW.IC3.GOV - WHICH IS A DIVISION OF THE FBI AS WELL AS THE DEPARTMENT OF AGRICULTURE AT 1.[protected]
LET'S SEE THIS CRIME SHOP BE PUT OUT OF BUSINESS AND PEOPLE PUT IN JAIL.
christpatriot@gmail.com

Stay away from them, they claim to have great prices, great prices on crapy stuff made in china and when you recieve the item it does not even work. I ordered a portable am/fm cd player got the thing and the player did not work they nail you with shipping charges and then they srew you out if memebership fees, when you recieve the bank statement you will be shocked at the odasity of these "a holes".

Your better off buying the suff at best buy or else where buy the time your done buying something from this company you could have bought three times over.

WOW..we bought a book through DBS and apparently the was a small print somewhere that allowed SMART SAVING CENTER to automatically withdraw $29.95 every month for who knows what? We did not recieve any service for this! When I called the 1800 number I did talk to a person and he said you bought books. OK, so I figured it would dissapear..but NO..every month (now that we go back and recheck our statements- of which we should have done a more thourough job each month) we see that they have bilked us out of this for the last 6 months..GADS..
READ ALL THE FINE PRINT! I did cancel it and the man was helpful but the slyness of how they got their money is CRAP..WHat is going on in America? Sorry you cant trust..

I have these charges on my Discover Card and have no idea what they are for.

Couldn't agree more with all of the above compaints. I guess I was smart enough to read the "welcome" message that did in fact tell me I was a member (automatically) of some off the wall program and that if I didn't CALL and cancel within the next 3 days I would get charged $19.95 for the first month. Who knows what charge thereafter. Yes, I did call and "they" said my membership was cancelled and my $1.00 would be refunded? Oh, as for the book I ordered; well now they say I have an invalid address and the order will be cancelled. I am not surprised. I doubt I will ever see the $1.00 or my book. But I definately will keep a sharp eye on my credit card entries from this and other "affiliates". Buyer beware; if you think, like me, you are going to save a buck or two shopping at this site, think again...

I, too, am a victim of this company. I am really angry too. I cannot find a place to opt out of this so called membership. I will be calling them today. I did get the book I ordered but I sure don't want a membership with them. I wouldn't be saving any money after paying the membership fee so why would I want to do that. Perhaps I will talk to my bank and put a stop payment on them since everyone here has had a hard time with them.

I am a victim as well to this company. I ordered books total amount 20.95 and when I placed the order this thing popped up talking about membership. I did not check it and was trying to get back to a confirmation page for my order. I never saw it and didnt get one in my email as promised. I checked my account and they had added an additional 19.95 to my account. So thanks for having your complaints out here with the phone number to call them. I immediately called them and demanded a refund of everything. Told them I didnt want the books or the membership. Informed them if money was not credited into account by time specified that I would be coming after them. I will never use them again.

Please be aware. I will continue to watch my account.

I just dealt with this hot books person and was charged 29.29 2 months in a row and only ordered 1 book. She said I agreed to a membership when I ordered the book and you can't check out without agreeing to the membership. And that they have been sending me emails about this account. I haven't seen one email nor did I sign up for any member ship. I read fine print on every web site and sure missed this one if it was there. I don't even know how to get back to the web site. I didn't even get the book, she siad it was out of stock. They probably don't have books to begin with and just prey on people to get memberships and hope they don't catch the charges.
Le Ann in Iowa

I am having trouble with the company too. I put through an order and somehow got signed up for their membership. I have been charged twice, but I didn't catch it right away. They now say that I can only be reimbursed for one months worth. I agree be very wary of this site - buy from someone else!

I was so glad to have come across your comment, they did the same thing to me, after reading your comment I checked on my order, I ordered books paid for them and four days later was charged another 29.95 plus a dollar for what I don't know. I immeadiatley called them and told them to get my money refunded and I wanted no more to do with them.

Helen

I ordered an extremely cheap movie, $2.95 and $3.00 s/h. I accepted the Terms and Use, and in those, there was apparently a clause for a monthly membership fee of 29.95. I may have actually missed it on my statement, but for each membership charge, they also charge $1.00. I was billed by the Web site a total of at least 6 times. (1 membership fee for Dec, plus 2 $1.00 processing fees, and the same 3 charges for January- all on one statement). I went online and called to cancel my membership. I got scammed, shame on me for not reading the Terms and Use agreement.

I get my next credit card statement, and 3 new charges from SmartSavingsCenter.com are on there for February's membership. I called to complain again, they confirmed that I canceled last month, but they informed me that I just canceled my "1st membership, " and they would now cancel my "2nd membership." (mind you I adamantly expressed I wanted to close all accounts and memberships) They are reimbursing 1 of the 2 $1.00 processing fees.
Ultimately I paid $99.85 for a DVD. Never use this service.

I bought a book off of amazon.com for $2.17. I thought I was getting a great deal. A couple of weeks later I noticed a charge from the same company Smartsavingcenter.com for $29.95. I called the number and had a really hard time getting a live person on the phone. When I finally got a live person they were very hard to understand. I believe the call center is in India that fields all the complaint calls the company gets.

They asked if I wanted to cancel my membership. I informed the person on the phone that I just bought a book on the internet and never agreed to a membership of any kind! He said it happens automatically. So they would reverse the charge and cancel the 'membership'. Again this month there are two $1.00 charges from the company. I called the Indian call center and again they asked if I wanted to cancel the membership.

I have since called my bank and have had to write a letter of unauthorized withdrawals to my account and have had to cancel my card and get a new card. I would never buy a book from Amazon again seeing that they let smartsavingscenter.com abuse customers this way. I believe it's a scam and are withdrawing small amounts so people will not notice.

Ordered DVD, they charged me $29.95 without me authorizing. Pissed off. Going to find any bureau or complaint board to post these ###. Called and got the leave us a msg for a call back and voicemail is full and cannot take any more. Dont buy movies from Hotmovies.com. That is the name they phished me to smartsavingcenter.com. They got me one but never again. Isnt this against the law?

I did not authorize this transaction. I want it stopped. I have tried cancelling but to no avail.
Linda Butcher

I bought book for $2.20; I probably should have been leery the extremely low price, but I have found wonderful bargins on the net before. Anyway, I was charged an additional $1.00 on 02/06/09. For what? I don't know. My reciept nor the website checkout did not mention anything more than the original $2.20 charge. On 02/13/2009, I was charged $29.95. I called and got some guy with a foreign accent. He told me something about some membership to smartsavings.com. Now, originally I ordered this book through discountbooksales.com, so I don't know how smartsavings.com got involved. Well, I got a refund for the $29.95 on 02/17/09. However, I got charged another $1.00 on 03/02/09. Why? I don't know. I called my credit card company, Bank of America. They said that they would remove the additional $1.00 charge, but that I would have to dispute any additional charges on a month-to-month basis. What a scam. Locked into a loop of monthly charges in hopes that you may not act on them. I will call the postal authorities and see if they may be interested in this.

Fraudulent charges made to my credit card account for a book I ordered as a gift to www.smartsavingscenter.com, and then was signed up, without my authorization, for a $19.95 month Membership fee. When I called after repeatedly asking about the money that was taken without my consent the story kept changing about the amount I could be refunded. First it was 19.95 and they would cancel my subscription, then it was $20.00 finally it went to $40.00, of the $140.00 they owe me. I will be pursuing this much further.

They've charged me $19.95 every month since 12/19/2010 for a membership that is automatic if you make a purchase, unless you cancel after 7 days. In the process of trying to stop these charges, their website where I had to cancel says I'm not a member. In trying to cancel it sent me to 2 other sites all with a different URL address. Attached purchased confirmation receipt. They sent no other email unlike they stated, I have all my emails including trash files, and I received nothing notifying me of any membership fees.

I made an purchase and they said that I accepted a five-dollar discount and enrolled me as member. They charge $19.95 at first then later increased to 29.95. This is outright scam and there should be a way for internet merchants to gang up against those unethical practice that give honest merchants a bad name.
I am not should if there is a website available so that for any of us before making a purchase can go to that web site to find out the list of those unethical merchants to avoid.
I would also add buy.com to the list because for a purchase unknowingly became a member of "shopper discounts."

I have been attempting to cancel my membership for the past two months by phone and nothing seems to work. I am continuing to have charges appear on my credit card. What can I do?

Ordered nintendo game, and was not only billed for the game, but $29.95 for a membership fee. I NEVER authorized, or signed up for anything other than the item I ordered. These folks are scammers, and I doubt if they will ever credit me back. They also had the nearve to charge me $1.00 for the first months membership fee..

This Company withdrew 1.00 from my account for nothing.