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2.9 91 Reviews

PlayerUp Complaints Summary

28 Resolved
44 Unresolved
Our verdict: Engaging with PlayerUp, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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PlayerUp reviews & complaints 91

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5:16 am EDT
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PlayerUp Sold a 7ds grand cross account and never got payed from playerup

I sold a 7ds grand cross account over 1 year ago and till this day i havent received my money from playerup messaging them everysingle day on telegram always saying youre issue will be resolved but its been 1 year and nothing has been resolved all this for 95usd, sended them paypal invoices nothing ofc, oh and forgot to mention theyre site is never working when you ask them for your money the site just goes down.

Desired outcome: i would like to get my payment for the account i sold the buyer was very satisfied with the account and everything while im still here trying to get my money from playeryup

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4:56 pm EDT
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PlayerUp I'ts a scam don't trust them!!!

I have sold the Tiktok account 3 months ago, so far I haven't received any money. The buyer that bought my account is actively using it. I can see on the list of transactions on Playerup that the payment was sent 3 months ago, but I still haven't received any money yet. It looks like Playerup is taking care of good reviews, but the reality is different. Guys, be aware, it's a scam!

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2:07 am EST
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PlayerUp - Middle man

A while ago, I posted my rollercoin for sale on this site using the PlayerUp middleman service. A few months later, I recieved an offer via email, as shown in image 1. So I accepted this offer and received the next two emails as a follow-up (image 2 and image 3). At this point, I wasn't sure what to do next, so the buyer and I began chatting amongst...

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8:21 am EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

PlayerUp payment not received

Sold an account for $200. The buyer was nice. Now came the time to withdraw the money. I had to chase down the playerup support becuase they took too long to credit my account with the money.

Once I tried to withdraw my money, they decided to stall the process for MONTHS.

Their first excuse was that they didn't see my invoice (even though paypal showed that they did), so I sent it again. They then made more excuses for a slow service and told me to send an invoice again. They then continued to ignore me until I started sending 1 star reviews.

It's been almost 6 months and I still haven't been paid

Claimed loss: $200

Desired outcome: pay me my money

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support responded

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4:53 pm EST
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PlayerUp Playerup payments

My order id is [protected] if you want to check it out :)

11/22/23 My produce(account) gets sold

11/22/23 Buyer and seller confirmed payment to the middleman (site owner/admin)

11/2/23 Middleman finally confirms it has completed and payment has been "processed " and i am told to wait 1-96 hours

12/3/23 I asked why I am only getting $83 same day reply it tells me all the fees

12/8/23 I ask if its normal to have payments delayed no response

12/10/23 asked what stops them from replying no response

every since December no reply

Claimed loss: $83 dollars & my product

Desired outcome: $83

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10:21 pm EST
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PlayerUp Website does not pay sellers

Buyers and sellers beware. Unfortunately, website owner (middleman) does not pay the sellers' money, and when you message him "why you do not pay the money?" he bans the sellers' accounts. that's why the sellers on that website don't want to deliver the purchased accounts. this website owe me about 100$, when first time after 6 month I asked him to pay my money he deduct about 15$ from cashout pending money, second time after 1 year when I asked him again "Why don't you pay me?" he deduct about 15$ again for no reason. and now he say "we owe u only small 50$" and nothing again, nothing! he does not even pay that small 50$ and has banned my account

Claimed loss: 100$

Desired outcome: pay my money

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10:29 am EST
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PlayerUp Never received my payment!!!

Hello, today i am here to talk about how i was & am still owed money from playerup, i am moving very soon & was expected to recieve my money nearly 3 weeks ago, i had submitted multiple tickets, messaged moderators, went to the reddit & even texted the telegram & not a single thing back until finally i was told to submit a paypal invoice, & nothing has come back, no ETA for my money! Nothing! I am owed that money & all i wanted was to use it to help me pay for my moving company. If youre wanting to use playerup in the future id suggest not ever using it unless you feel like never recieving your money

Playerup username: Zuccery

Claimed loss: 100.05$

Desired outcome: I want my money

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Resolved

Playerup has gone ahead & contacted me on the situation & are working to resume my transaction

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8:47 am EST
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PlayerUp Credits buyed not available (the thread made about it isn't answered)

Credits buyed about 1 month ago are not available.

In the thread created there are screenshots with details of the order: https://www.playerup.com/conversations/credits-buyed-through-credit-card-doesnt-appear.2819337/

If there is any interest about resolve this issue take a look at the link. I don't think it will be solved and I'm fine with that anyway. I'm just making this post because the site should be at least be shut down, considering the lack of information that it makes disponible for new ones and lack of moderation assistance.

It does seem easy nowadays earn money with positive reviews and advertisements about security.

Claimed loss: $120

Desired outcome: Refund.

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7:33 am EST
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PlayerUp Best account trading site.

This site is the best legit account trading site. I already done trade many accounts on this site. Thank you Playerup. Some people think this site is a fraud. No, It's not. If you're seller your payment is slow, check your payment detail is correct, do not open duplicated ticket, read knowledge base and be patience. If you're buyer using MM service to buy accounts you're safe from scams.

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5:01 am EST
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PlayerUp 5 years still no payment

Playerup is literally a SCAM. I have two pending cashouts, one was started FIVE YEARS ago and the second was started an year ago. So far I haven't received a penny. They've also shadowbanned me on their site and I can't post any threads. Last I heard from their support was on telegram on 6 April 2022. Since then they have completely ignored my messages.

Claimed loss: 228

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9:16 am EST
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PlayerUp Scam Scam

Fake positive reviews. Scam site. Scam middleman. I have so many proofs!

Asking people to delete bad review and give positive review for refund and then not giving the refund.

I paid with insurance pack the seller cancel the purchase and I'm trying to get my money back they gave it back in credits, now I'm trying to cash out my credits it has been around 6 months now and still no response. In telegram they are Asking me to delete bad review and give positive review to get my money back, then they give me nothing. Don't use this website they are a big scammers and layers they are always online on Telegram and of course they are not responding! Don't lose your money for nothing in this scam website !

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Resolved

They contact me on telegram and they resolved the problem.

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11:08 am EST
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PlayerUp - Payment not received since August

One month ago I finalized a transaction of a game account. At the beginning everything was good, the middleman seemed to be... well... responsive enough, but once the payment from the buyer towards PlayerUp was made it was impossible to reach the Middleman. So as you can imagine the buyer payed to PlayerUp the money, I have given the account to the buyer...

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7:25 am EST
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PlayerUp - Does not refund my credits

Subject: Urgent Request: Convert Credits to Bank Refund Dear PlayerUp Support Team, I hope this message finds you well. I am writing to address the current situation regarding the credits I have received on the platform. While I appreciate your effort in addressing my concerns, I kindly request that you expedite the process of converting these credit...

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1:34 pm EDT
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PlayerUp They didn't release my money for more than one month.

More than two months ago, I sold a Naruto online game account on the website. The sale was successful and the customer was happy and me as well

After about two weeks, PlayerUp released the money in my mom balance on the website, but when I came to withdraw it, the balance returned to zero. I contacted technical support and they did not respond to me before I filed a complaint against them from here. A d After they responded to me, they said send us an invoice and we will send the money to you, but they never sent me mt money,

Total $34.80.

Claimed loss: $34.80

Desired outcome: I want to get ly money now through the invoice that I've sent with the exact amount

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5:17 pm EDT
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PlayerUp No payment

Im trying to get my money from playerup for months now and they just ignore me , they didn't want to resolve this and pay.

When i posted a negative they just suspend my payment and threaten not pay unless i delete the review.

I have been an excellent seller on playerup platform for the past 2 years , i have over 580 postive feedback. And sold more than 700 accounts , but each time i want to take my money. I face the same issues on playerup. Either they keep my money for months or they straight up ignore you .

To be honest , i used to cope with this as i needed the business but i cant take it anymore , this just bad business management and bad treatement for any seller on playerup.

Im still open to resolving this issue with playerup team if they like to do so . Hopefully i get my money from them.

Claimed loss: Payment refusal : they owe me about 285$

Desired outcome: I want my money.

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Update by TheCheapStore.
Nov 20, 2023 4:34 am EST

This Has been Resolved and playerup Paid me in full today.

Resolved

This was resolved

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2:49 pm EDT
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PlayerUp - Clash royale account

On February of last year I went to PlayerUp to sell a Clash Royale account. The agreed value was $1700 and the process was going well. The account was handed over and after a month the money still wasn't released by PlayerUp (btw, out of the $1700 they pretty much "stole" (took) $300 as fee, which was higher than announced in their website, and I was going...

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2:07 pm EDT
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PlayerUp Scam website

That page (playerup) is a scam, they never gave me my money, I wrote to them by telegram through the same website and they did not respond to me AT ALL, when I made my complaint on the opinion pages they responded to me to delete my reviews and they gave me my money and I listened to them and they did not comply, I am already tired, I no longer care about losing my money, I want everyone to know that this page is a scam, here I leave the images of the conversations, do not waste your money on that page. They threaten you with your money until you delete your review. To all those who have been scammed, file your complaint here https://reportfraud.ftc.gov/#/ so that the scamming page (playerup) can be sanctioned.

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4:02 pm EDT
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PlayerUp Customer support

I have sold an account on 08 Oct 2023 and was supposed to be paid by 11 Oct , I shared all the required details and after sharing i marked the order as delivered and submitted a request for payment, since then the middleman is unresponsive, and there is no virtual support from the website. Playerup is scamming the sellers.

Transaction ID: [protected]

Desired outcome: I'd appreciate a response and my payment asap

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1:12 pm EDT
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PlayerUp Payement not received

Scam website

I sold an acc on their website 3 months ago

Buyer confrims delivery

Playerup said i will get my money in 1-96 hours,but never received anything till this day

They don’t reply to any messages

They respond only after you leave a bad review

and they blackmail you to remove your review or they will ban and cancel your payment.

Everytime they come with a new excuses

I hope their website get taken down soon

Desired outcome: Give me money

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3:07 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

PlayerUp my $696.00

i sold my destiny 2 account for 800$ everything worked fine untill the moment i should cashout my money the eta was 1-96 hours 2 months has passed i tried reaching the middleman on reddit/playerup site/telegram i got an asnwer 1 time on telegram and nothing more i keep getting ghosted,

ALSO HE KEPT SAYING HE WILL HELP ME IF I REMOVE BAD REVIEWS THAT IS ILLEGAL HE CAN GET REPORTED TO THE FTC FOR THIS!

Desired outcome: 4 days

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all good

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PlayerUp Customer Reviews Overview

PlayerUp is an online platform that allows gamers to buy, sell, and trade virtual gaming accounts. Upon conducting an extensive review of PlayerUp, we found numerous positive points that make the platform an ideal place for buyers and sellers alike.

One of the major benefits of PlayerUp is its secure payment system that ensures safe and secure transactions. The platform only accepts payments through trusted channels such as PayPal and Credit Cards, providing the buyers and sellers with peace of mind.

Additionally, PlayerUp boasts a vast selection of virtual game accounts from a wide range of games including Fortnite, World of Warcraft, and League of Legends. The platform allows sellers to set their own prices and list their accounts in an easy-to-use interface, ensuring excellent user experience.

Another positive point of the platform is its user-friendly interface. Both buyers and sellers can navigate through the website with ease. Finding an account to purchase or listing an account for sale can be easily done in just a few clicks.

Furthermore, PlayerUp has an active customer support team that responds quickly to inquiries and concerns. They offer excellent communication and guidance to ensure a smooth transaction process.

Overall, PlayerUp is a highly rated platform that has received positive reviews from its users. The platform offers safe and secure transactions, a vast selection of virtual game accounts, a user-friendly interface, and excellent customer support.

PlayerUp In-depth Review

Website Design and User Experience: The website design of PlayerUp is clean and user-friendly, making it easy to navigate and find what you're looking for. The layout is intuitive, with clear categories and search options, ensuring a smooth user experience.

Range of Services and Offerings: PlayerUp offers a wide range of services and offerings for gamers. Whether you're looking to buy or sell game accounts, in-game items, or services, PlayerUp has you covered. They have a diverse selection of games available, catering to various gaming platforms and genres.

Trustworthiness and Security: PlayerUp prioritizes trustworthiness and security. They have implemented measures to protect both buyers and sellers, such as a secure payment system and verification processes. Additionally, they have a strict policy against scams and fraud, ensuring a safe environment for transactions.

Customer Support and Communication: PlayerUp provides excellent customer support and communication. They offer multiple channels for users to reach out, including live chat and email support. Their support team is responsive and knowledgeable, addressing any concerns or issues promptly.

Pricing and Payment Options: PlayerUp offers competitive pricing for their services. They provide various payment options, including popular methods like PayPal and credit cards, ensuring convenience for users. The pricing is transparent, with no hidden fees or surprises.

Seller and Buyer Protection: PlayerUp has robust seller and buyer protection measures in place. They have a feedback system that allows users to rate and review their transactions, promoting transparency and accountability. In case of disputes, PlayerUp acts as a mediator to ensure a fair resolution.

Reputation and Feedback System: PlayerUp has a reputation and feedback system that helps users make informed decisions. The system allows buyers to check the reputation of sellers based on their past transactions and feedback from other users. This promotes trust and transparency within the community.

Transparency and Information Accuracy: PlayerUp maintains transparency and ensures information accuracy. The listings provide detailed information about the game accounts or items being sold, including their level, stats, and any additional features. This helps users make informed decisions before making a purchase.

Ease of Use and Navigation: PlayerUp is designed to be user-friendly and easy to navigate. The website's layout and search options make it simple to find the desired game accounts or items. The registration and listing processes are straightforward, ensuring a hassle-free experience.

Community and User Interaction: PlayerUp fosters a strong community and encourages user interaction. They have a forum where users can discuss gaming-related topics, ask questions, and seek advice. This creates a sense of community and allows users to connect with like-minded gamers.

Mobile Compatibility: PlayerUp is mobile-compatible, allowing users to access the website on their smartphones or tablets. The mobile version of the website is optimized for a seamless browsing experience, ensuring convenience for users on the go.

Additional Features and Benefits: PlayerUp offers additional features and benefits to enhance the user experience. They provide a secure messaging system for buyers and sellers to communicate, ensuring privacy and convenience. They also offer a VIP membership program with exclusive perks and discounts.

Overall Rating and Recommendation: Overall, PlayerUp is a reliable and user-friendly platform for buying and selling game accounts, in-game items, and services. With its excellent website design, wide range of offerings, trustworthiness, and strong customer support, PlayerUp is highly recommended for gamers looking for a safe and convenient marketplace.

How to file a complaint about PlayerUp?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with PlayerUp. Make it specific and clear, such as "Unauthorized Charge by PlayerUp" or "PlayerUp Account Suspension Without Cause".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with PlayerUp. Include key areas such as:

  • The nature of your interaction with PlayerUp (buying, selling, account services, etc.).
  • Specific details about any transactions, including dates, amounts, and item or service descriptions.
  • A clear explanation of the issue, including any errors or unexpected behavior encountered.
  • Steps you have taken to resolve the issue with PlayerUp, including any communication with their customer service.
  • The company's response or lack thereof to your attempts at resolution.
  • The personal impact of the issue, such as financial loss, inconvenience, or other negative outcomes.

5. Attaching supporting documents: Attach any relevant documents or evidence that support your complaint. This could include screenshots, receipts, emails, or chat logs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with PlayerUp. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, account restoration, or other specific actions from the company.

7. Review before submission: Carefully review your complaint to ensure that all information provided is accurate, clear, and complete. Check for spelling and grammatical errors that could detract from the credibility of your complaint.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Following submission, monitor your complaint for any updates or responses. Check your email and ComplaintsBoard.com account regularly to stay informed about any developments related to your complaint.

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Contact PlayerUp customer service

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+1 0813421962

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