PlayerUp
reviews and complaints

After selling, got the balance, and proceed with the cashout.

Then, as always, got the message that i will get the money between 1 - 96h.

Then, 1 year 2 months later, im still waiting.

Tried everything, being nice and patient, after half year, tried spamming (because i got not a single answer), and what i got for spamming is A WARNING, and my cashout got suspended, i stopped the spam and they proceed again with the cashout.

Surprise, nothing happened again, got multiple answers after that.

That there was an error in my cashout so i RECASHOUT 5 TIMES now, every one of them i waited 4-5 days in silent waiting if the money appears.

Nothing happened, this last time was a joke.

I HAVE TO REMOVE BAD REVIEWS TO PROCEED WITH THE CASHOUT, BECAUSE THIS DELAY IS MY FAULT FOR DOING THIS THINGS.

They JUST SAID that this is my fault. WAITING more than 1 YEAR is MY FAULT.

This guys are SCAMMERS, and i got everything recorded.

Im waiting again for answers, if i dont get them, will do whatever i have to do to finish this.

BE ADVICE, IF THEY TOLD YOU TO REMOVE BAD REVIEWS TO GET YOUR MONEY

ITS NOT TRUE.

It has almost been a year since i sold my minecraft account for $110, (17th of September 2022) And i have not received my money. It's the 5th of July 2023 as of right now. I've logged in almost every single day but they just won't respond to me. After about 3 months of not hearing anything back from them they told me "Sorry for the wait. I have added this payout to the expedited queue." (message was send on 12/26/22) Even though i've asked 20+ times why they aren't responding and why they still haven't given me my money. The buyer of the account has send full proof that they have completed the payment and that playerup has the money I should have. I have also tried to get in contact with them via live support chat. It said I was 2nd in queue and it should take roughly 19 minutes. I waited 7 HOURS and it still said I was 2nd in queue.

I trusted PlayerUp's Middleman Services for an account transaction, but instead they took my money and have held it for almost 2 MONTHS. I have sent countless messages, created multiple tickets, but heard NOTHING since their first message on May 19th, 2023. The last message they sent me said "Your transaction is now officially complete. Your payment has been successfully scheduled to be sent and it will appear in your Account within an estimated 1-96 hours." It's been almost 2 months and nothing.

The buyer has received the account and PlayerUp has received my money, but I have lost my account and lost my trust with this business. I am so disheartened because I trusted this company.

I tried to buy an state of survival account only to find it had been sold a month before. but the site hadn't been update. The seller complained about the company, as he was still waiting to be paid a month after selling the account. I canceled the sale and asked for a refund. the seller agreed to cancel and thats it. my money 50usd is still sat there I have tried to get it back and I am waiting on it. I have complained tried to get in touch and still nothing its been over a month now. from what i have read online now this company should be blacklisted!

I sold a game account over 5 weeks ago. I gave the full access to the buyer who confirmed that everything was ok, I waited for 3 weeks, I messaged Middleman multiple times and no reply from him. So I started writing some reviews and Middleman replied to me straight away, asking me to remove the reviews so he could make the payment. I did that and I received a message that I would get the payment within 1-96 hours. On the 4th day of waiting, I received a message saying that there will be some slight delays with Paypal. Since that day I messaged Middleman for multiple times asking him what does it mean and if I should still wait for the payment, but it's been other almost 2 weeks of waiting and still no reply. So I think Playerup.com / Middleman is a SCAM website. Avoid!

I made a transaction, sold my account on the game called Seafight, Friday the 09th of June on the website PlayerUp, using their middleman services.

I followed each and every step that they indicated, giving the buyer full access to the account, even the email.

The buyer confirmed the delivery, the seller (me) confirmed the delivery, and I updated the payment information as requested by them.

Since them I have not heard anymore from any middleman despite writing them a few times to ask for information on payment status which shows up as "Pending".

So at this moment I have lost the account, am out of 400$ and cannot get an answer by anyone of them.

Saw their middleman online a few times but he doesn't reply.

I have waited for my payment over 2 weeks still didn't git it, i wrote 0 star review a week ago then they blackmail me to delete my review so i can git my payment so i did then i waited more than a week still nothing i will not change my review again until i receive my payment, look at the screenshot for the proof

I have been a seller on this site for several years. In the past, they used to process payments within a few days or weeks. However, in 2021, they didn't pay me around $1000 USD due to their money being blocked in the bank, and I haven't received any updates since then.

Our team has been patient and understanding, as it's part of our job to deal with these situations. But now, at the end of 2022 and until now, I still haven't received any payment. We have sent numerous support tickets, but we haven't received any response.

The only response we got was a message on their support Telegram channel asking for our payment method, and after a month, they asked the same thing again. It seems like they don't even care about our situation.

As a store seller, we are struggling financially and this site's lack of concern is making it even more difficult for us to continue.

I found an account that i wanted to buy, so i added the seller on discord and spoke to him for a while about the account. We agreed on a price and decided to buy it through the website (even after reading all the terrible reviews, we took the risk).

It took 2 days to actually start the transaction as the website wasnt working properly, and it only started to work properly after i emailed support threatening to get the bank involved.

The seller has not responded on discord or the site in a week so im requesting a refund, yet have seen no movement whatsoever. The middleman hasnt replied, and the seller hasnt replied, no matter how many messages i send.

STAY AWAY from this site, as all i have had is problems, and im doubtful that i will even get my money back.

There's a trend that you can see across all the websites where someone had a bad experience and doesn't get the money owed to them, they leave a negative review, and then playerup contacts them and promises to pay them if they remove the review. This is the kind of company you'll be dealing with if you go in to business with them.

I sold a game account, using their middleman service. If I would have just asked to get paid directly, then there wouldn't be a problem. However, I wanted to give the buyer a sense of security with the transaction. When I was notified that the buyer paid, I sent over the details and the buyer confirmed the transaction was complete. I tried to get in contact with someone on the site, but they wouldn't reply to any of the messages I sent.

I posted on the subreddit r/PlayerUpHelp, which is operated by them, but their bots removed my post as spam. Eventually I was able to get them to reply, but they simply told me they were queuing up my funds to be processed and then they locked the post, not allowing anyone else to reply, including me.

More time has gone by and I still have not been paid. I have tried to contact them through their website (support tickets, forum posts, private mesages), I tried Reddit, Telegram, Facebook - all places where they replied once, but as soon as I said I needed a payout, they stopped replying.

I wish I would have done my research beforehand and I would have used a different service. Hopefully this post will help other avoid this scam of a website.

Hi, can you help with the below purchase/refund please.

gr0undzero [protected] [protected]@hotmail.com Friday at 9:10 PM Pending: Approval

seller posted account for sale, i purchased,but after seeing screenshots I believed this sale is a scam as the screenshots shown included commander gear which was removed a few updates ago,and wouldn't be in screenshots now, and also seller wanted me to purchase via discord

I cancelled sale almost immediately my side before any middleman ticket was opened

I've messaged support and middle man a lot of times and had no replies

both myself and seller have now requested a cancellation, even though he still says he has no notifications of a sale and wants me to buy on discord

https://www.playerup.com/conversati...0-3-way-conversation.2739250/#message-8069640

sale is still showing as pending, and money is still showing as pending from my account

When it comes to buying or selling virtual assets, trustworthy and reliable platforms are a must. Unfortunately, PlayerUp (playerup.com) doesn't seem to be one of them. After reading through reviews from previous users, it is apparent that there are many valid concerns regarding their services.

For instance, several users have complained about the site's insurance policy. They claim that they were charged upfront for insurance that was never provided. This type of service is not only unacceptable but also fraudulent. Customers who put their trust in the PlayerUp platform only ended up losing more money in the process.

The middleman service offered on the platform is another issue. According to reviews, the middleman essentially does nothing after taking your money. Essentially, you pay them for nothing but a chat room. It doesn't seem like a valuable service in any way, shape, or form. Plus, the middleman support team seems to be less than helpful if any issues arise after a transaction.

There have also been concerns raised about the presence of scammers on the site. PlayerUp may claim to be a legitimate provider of virtual assets, but it appears that there is a risk of being scammed by other users. This type of environment is not conducive to building trust between buyers and sellers.

Bottom line? It's tough to put faith in a website that's riddled with issues. With all the negative feedback about PlayerUp, it's crucial to urge users to avoid the platform entirely. We cannot in good conscience recommend their services and suggest that you find another platform that's safer, transparent, and trustworthy.

I recently purchased an item from PLAYERUP ON 25TH APRIL 2023, made the payment via middleman and I received no further communication since then. I have opened a support ticket with the middleman via the website and no reply. I have left various negative comments about them in various web site but nothing seems to affect them. There is no other ways to communicate with them. This site is a total scam where they take the buyers money and seized all the forms of communication with the buyer and provide no further support or communication regarding the status of the order. MY Transaction ID: [protected].

The middleman transactions were completely fake and scam. They keep the buyers money and wont send it to sellers. I tried to contact every support system possible (in website support ticket, live chat, middleman, telegram, Instagram) but not a single response. Furthermore, They hold my cash out for a bad review offsite. They even deleted the negative reviews given to middleman in site. They automatically marked the ticket as resolved and close without responding. I would recommend not to use this scam website for trading or selling accounts. I don't know how someone can live happily by eating stolen money.

- buyer sent deposit Friday April 6, 2023
- middleman then created 3 way ticket
- both buyer and seller confirm transaction Friday April 7
- website claims funds will be released after both parties confirm, and could take up to 1-44hrs
- failure to release funds as of April 23, 2023
- middleman has been non existent since they received deposit April 1 several attempts contacting

I'm waiting for months to complete my 156 usd bank cashout, I wrote negative reviews on different sites 3 or 4 times.

When I ask for help or to complete my payment anyone response. But when I write on those "review sites" response as quick as hell. Because they do not want to pay you, they want to jerk over sellers on their site.

For example, now a "agent" will write me on site and he/she will say "we don't help on review sites, you have to contact via chat bla bla bla."

I won't delete or edit my review until I get my payment. "Agent" will suspend my transaction again and will suspend my payment, then he will ask for "delete" comment here. In the end I won't get my money. It is a cheap circle of tricking customers.

Site is not safe for trading, owners are scammers.

EDIT: yeah as I say "agent" response is fast as lightning after I wrote that comment. Same scamming tactics, same lies.

After I don't agree to "delete my review" moderator deleted my playerup profile and ip banned me.

%100 SCAM SITE. PLAYERUP STEALS YOUR MONEY!

Still yet to receive $1800 from them. As a seller on this website don't use them. I have have been waiting for a payment for 2 weeks which is made worse by the extreme lack of customer support.

I have had zero communication with my middle man, or anyone from player up. The customer tickets are nothing more than an automated response.

Reading from other reviewers it seems that i'm not the only one. Promoting the middle man service as a premium service, charging a large fee and then providing no support on their end is awful.

Update:

Received a response after my review went public (3rd picture) stating I slandered them and that only once "issues had been fixed" would I then be able to cash out despite not providing any means of "resolving it" presumably asking me indirectly to remove my review. And they're after cancelling any future payouts. This has been over a month of not being paid. And only responses like this back. I could not recommend this company less!

I think that waiting more than 2 years for payment is just nonsense. They say that this a Nuvei's issue, but Nuvei says they aren't responsible for releasing funds on the merchant's behalf. What am I supposed to do? PlayerUp doesn't reply anywhere. They leave your messages on seen and will even ask you to remove your negative reviews in order to "help you" as they "don't provide support on review sites". So basically they're saying: we won't give you your money unless you remove the negative review. Guess what! Even if you do that, they'll keep ignoring your messages. So, I'm done with this. I've been patient, and I guess the only solution will be to tell my negative experience with them everywhere. Perhaps they'll finally solve my issue and pay my money this way. I'm attaching the proof they ask you to remove negative reviews; I mean, if I won't my money, at least I'll be able to warn everyone. Please, don't even use their service. Their support is inexistent, they don't have good business practices and they don't care about you.

I'm waiting almost 3 years for my payment, but middleman just refuses give me my money with excuses for 3 years, i'm waiting patienly for nothing. I'm very depressed about this because I really believe them... Two years ago I sell 3 accounts in a row, even thinking in selling more accounts but not anymore because this site is a scam. Stay away from this scam site because if there is any error, they told you that "xxxxxxxx" web is responsible, anyone but them (why clients must to pay for bad business practices from playerup?). I was waiting middleman three years for nothing, I hate liars like him. I have proof of his excuses and lies.

Before you decide to work with PlayerUp and their "amazing" middleman services, please consider the following:

1.) In terms of customer support... They have no support. Questions? Ignored. Payment delay? That's your problem. Got scammed? Skill issue.

2.) Do not under any circumstances provide them with your personal information, especially with any copies of your ID. It will be revealed, posted on their site and used against you without your permission.

3.) If you leave any negative reviews or mention their service in a bad way: first you will be asked to remove it as they only handle support on their own site, and somehow it disturbs their work. They will try to sway you with the promises of payment. Then they will cancel your payment without your approval because you refuse to work with them. They will now try to manipulate you into deleting any negative reviews to "restore" your payment. Next, they will post every piece of your personal information that they have to blackmail you. You will be branded as a scammer and a fraud without any proof from their side.

4.) The best solution that they could provide in my situation was claiming my account from the publisher after I sold it two years ago, which basically means that they screw over both the seller and the buyer. So think very carefully before using their service to buy accounts too.

Now about my case. I sold my account two years ago, but still haven't received my money. And I never will as I am now branded a fraud on their site, my personal information is revealed, and my transaction is cancelled. Before this, I tried contacting their live chat and support numerous times, and had several two-hour long sessions in their live chat. I also tried to get any updates to my situation in the main ticket and three others.

No response since the beginning, where they post about issues with their bank and publishers. They had a main thread about it, but it stopped updating very soon and got deleted shortly after. Total radio silence since then. Until I wrote to them about my negative reviews of their service as a last resort. That and the following conversation was mostly done as a joke, just to get their attention, as I have already lost any hope to receive my money. Got instant response and the situation unfolded just as I described in point 3. At this point I don't care about money, my illegally revealed personal information or their accusations. It is about sending the message and warning to any possible users or even victims of this dishonest sorry excuse of a middleman service. Even if there really is a serious issue with their bank, the way that they handle any negativity about them, how they treat their users, customers and their private information is simply atrocious, illegal and unprofessional. If you are looking for a place to sell or to buy accounts, this is definitely not a good one, avoid PlayerUp at any cost. Thank you for coming to my Ted Talk.

Sold my account 2/6/21, no payment, no response from Support team, no response from the live chat. Nothing. FOR TWO WHOLE YEARS. 50$ is nothing big, don't get me wrong. This is just a little something to keep you safe from this scam. Order number is *******, PlayerUp Team, you can prove me wrong anytime.I will be waiting.

Update 01/25/23: got a reply, they are VERY stingy with the reviews about them. Now they won't proceed with my payment until everything is deleted. I'll update this later, we'll see how it goes.

Update 01/27/23: Yeah, don't. If you leave any negative review, they will just cancel your transaction. Just like that. The answer that I got for my review here and not deleting it:

"Since we can't come to an agreement then we will go forward with the termination of this order. Please recall the account you sent to the buyer and this cashout now is cancelled."

So, in other words, go find the guy that bought it from you two years ago and take it from him. We don't care.