Does not refund my credits
Subject: Urgent Request: Convert Credits to Bank Refund Dear PlayerUp Support Team, I hope this message finds you well. I am writing to address the current situation regarding the credits I have received on the platform. While I appreciate your effort in addressing my concerns, I kindly request that you expedite the process of converting these credit...
Read full review of PlayerUpThey didn't release my money for more than one month.
More than two months ago, I sold a Naruto online game account on the website. The sale was successful and the customer was happy and me as well
After about two weeks, PlayerUp released the money in my mom balance on the website, but when I came to withdraw it, the balance returned to zero. I contacted technical support and they did not respond to me before I filed a complaint against them from here. A d After they responded to me, they said send us an invoice and we will send the money to you, but they never sent me mt money,
Total $34.80.
Claimed loss: $34.80
Desired outcome: I want to get ly money now through the invoice that I've sent with the exact amount
No payment
Im trying to get my money from playerup for months now and they just ignore me , they didn't want to resolve this and pay.
When i posted a negative they just suspend my payment and threaten not pay unless i delete the review.
I have been an excellent seller on playerup platform for the past 2 years , i have over 580 postive feedback. And sold more than 700 accounts , but each time i want to take my money. I face the same issues on playerup. Either they keep my money for months or they straight up ignore you .
To be honest , i used to cope with this as i needed the business but i cant take it anymore , this just bad business management and bad treatement for any seller on playerup.
Im still open to resolving this issue with playerup team if they like to do so . Hopefully i get my money from them.
Claimed loss: Payment refusal : they owe me about 285$
Desired outcome: I want my money.
This Has been Resolved and playerup Paid me in full today.
This was resolved
Clash royale account
On February of last year I went to PlayerUp to sell a Clash Royale account. The agreed value was $1700 and the process was going well. The account was handed over and after a month the money still wasn't released by PlayerUp (btw, out of the $1700 they pretty much "stole" (took) $300 as fee, which was higher than announced in their website, and I was going...
Read full review of PlayerUpCustomer support
I have sold an account on 08 Oct 2023 and was supposed to be paid by 11 Oct , I shared all the required details and after sharing i marked the order as delivered and submitted a request for payment, since then the middleman is unresponsive, and there is no virtual support from the website. Playerup is scamming the sellers.
Transaction ID: [protected]
Desired outcome: I'd appreciate a response and my payment asap
Payement not received
Scam website
I sold an acc on their website 3 months ago
Buyer confrims delivery
Playerup said i will get my money in 1-96 hours,but never received anything till this day
They don’t reply to any messages
They respond only after you leave a bad review
and they blackmail you to remove your review or they will ban and cancel your payment.
Everytime they come with a new excuses
I hope their website get taken down soon
Desired outcome: Give me money
my $696.00
i sold my destiny 2 account for 800$ everything worked fine untill the moment i should cashout my money the eta was 1-96 hours 2 months has passed i tried reaching the middleman on reddit/playerup site/telegram i got an asnwer 1 time on telegram and nothing more i keep getting ghosted,
ALSO HE KEPT SAYING HE WILL HELP ME IF I REMOVE BAD REVIEWS THAT IS ILLEGAL HE CAN GET REPORTED TO THE FTC FOR THIS!
Desired outcome: 4 days
all good
Scam website they dont pay their buyers
I lost count to how many times they told me to remove my bad review to continue my transaction and il never remove my review again until i get my money. I dont care about my money at this point i only care about this website getting what it deserves. Theyve been holding my money for 4 months. A $#*! ton of false promises and ghosting. They have been doing...
Read full review of PlayerUpSite middleman not paying the seller
150$ (after cut 130$) for 9 months, still nothing. If you think of selling things here, don't. Sure they provide the market so buyer is more likely to find what you are selling, but having fewer possible buyer is far better than having your money gone to a blackhole (to the middleman wallet). If you really want the market place then DO NOT use the middleman...
Read full review of PlayerUpScam masters, they're very good at it
They have become so proficient in their deception that they actually believe they aren't simply a group of swindlers! I have had a payment pending since April 2022, and after a plethora of communications and messages, I have officially given up on the owed to me. They do not respond to messages, tickets, emails or anything, and are quite adept at swiftly cancelling year-long pending payment orders as soon as you leave a negative review of them. They instruct you to remove your review in exchange for payment, but trust me when I say that payment will never come. I have removed my reviews three times since last year, each time with a promise of payment, but have yet to receive anything. Please refrain from supporting such dishonest individuals who exhibit zero customer care or ethical behavior.
not resolved! degenerates spamming comments to force resolve it!
yeah copy paste same answer in each website instead of paying us!
anyone reading their reply don't trust anything they say, I tried contacting them for several months in the past year, never got my money...
This complaint has been resolved automatically due to user's inactivity.
An unreliable/scam platform that fails to pay sellers
I recently had a truly frustrating experience with PlayerUp.com, and I feel compelled to share my negative review to warn others about their unreliable services. As a seller on PlayerUp, I expected a seamless transaction process and timely payments. Unfortunately, my experience was far from satisfactory. First and foremost, PlayerUp failed to pay me for...
Read full review of PlayerUpMiddleman Services
I was the seller and sold one of my game accounts on here. The buyer and I decided to use the Middleman Services. The Middleman confirmed the $152 payment was made so I sent the account login information to the buyer. Now it has been over 2 months and I still have not received by payment from the Middleman. I followed all the procedures and submitted help tickets on the website. Avoid using this site, they are scamming people.
Desired outcome: I would like to be paid the money I am owed by PlayerUp and their Middleman service.
Reached out to PlayerUp again through the urgent ticket. Still no response.
This complaint has been resolved automatically due to user's inactivity.
Haven't received payment for sold account
Sold account through middleman June 18. Had to write over and over again to get some respons from middleman. I was informed finally July 18 that I would receive my 87 dollars (account sold for 100$). I was informed my money would be deposited to my PayPal account within 95 hours. As of today I still haven't received any of my money and the page is down. I joined playerup so I wouldn't get scammed, but I feel I got scammed by middleman.
Desired outcome: Payment of 87 $ in my PayPal account
Payment not received/website of scammers
This is the third complain I make about this company. This is the last one as it will NOT be removed or marked RESOLVED unless I actually receive the payment. I sold an account with the value of 400$ on this website using their "Middleman" service the 06/09/2023. The buyer received full control of the account ( I gave it to him ), and now they are...
Read full review of PlayerUpD2 account
So I had bought a Destiny 2 account it was my first time doing so and I will probably never come back to Playerup to buy anything. Due to the fact I have waited for almost a week and no communication at all just a bad experience overall and I hear the middleman doesn’t even pay the seller most of the time so I would not recommend buying from Playerup
Desired outcome: I would appreciate a refund of all my money
This complaint has been resolved automatically due to user's inactivity.
Middleman service
on wednesday (08/09/23) my account was bought, i delivered the details and confirmed delivery on my side, the following day (08/10/23) the buyer confirmed delivery. I submitted my payment details and have been waiting since for my payment. I have not been paid and playerup has made no effort to communicate with me about the sale after several messages. it is currently the 19th and im still waiting to be paid. meanwhile none of my tickets or conversations have been responded to.
Desired outcome: I just want my money. The 200$ is important i didnt sell my account because i wanted to.
This complaint has been resolved automatically due to user's inactivity.
Can you access the website? I cant accest the website
Middleman service
Date: August 7th
Listing: Gambling account
Price: 200€
I make a post selling an gambling account and request a middleman service.
Buyer pays for the account (It has been confirmed by the site) (They hold the money).
I deliver the account and change the order status to delivered.
Buyers secured the account and is happy about his purchase.
He also marks the status of order as delivered.
I provide the needed information for them to send me the money.
But I havent received anything and its been more then a week.
They have ETA of the payment and it was 24-144 hours, time went past this and i still dont have my money.
Now the website is down...
Desired outcome: I want my 200€
Will give good review in case I receive my money!
This complaint has been resolved automatically due to user's inactivity.
I've same case, now i cant open the webiste, is the website down?
PlayerUp Middleman - Payment not received
It's been over a month and I still haven't received my payment. I sold my own Pinterest account. Buyer confirmed delivery 6/25/23 and started using Pinterest account. But I can't receive my payment from them. They don't reply in telegram. And I haven't received any answer from support on PlayerUp website.
Transaction ID: [protected]
Username: vlkon1
Desired outcome: Expect them to send my payment
This complaint has been resolved automatically due to user's inactivity.
Scam website
Ive used their middleman service and wanted to cashout but 3 months and i still havent gotten my money of $348. They give you false promises and words but all they do is delay the process. They will not give you your money. Ive tried texting them actively for the past 3 months but no results. They threaten to not do your transaction if you have bad reviews about them in review sites.
Desired outcome: I want my money
The complaint has been investigated and resolved to the customer’s satisfaction.
how did u resolve the issue?
PlayerUp
Username: Kugelblitz2
I wrote a review earlier about how they were not sending me my money even after two months. As soon as I wrote the review I got a response within one day. Now they've credited the money to the wallet but not sending it to my bank account. Even the credited amount isn't full which I asked about as they mention they don't deduct any money. I got no response as to why that happened.
And now it's been a week without my payment although they mention it takes 1-96 hours.
Their services are extremely slow and until now I'm not sure legitimate as I tried it first time. I'm not sure I'll try it again. After making me wait for two months it seems they're again going to make me wait a long time.
Desired outcome: Expect them to send my payment
Middleman replied
how did u resolve the issue?
They didn't resolve it. They blackmailed me to mark the review as resolved. Scammers. They've now moved the site to https://middleman.net/ so people can't ask them for money. Kiss your money goodbye they're never gonna pay.
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PlayerUp Contacts
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PlayerUp addressSeattle, United States
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreAug 25, 2025
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middle man service; scammed me 300$Recent comments about PlayerUp company
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