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1.0 3 Complaints
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Webzen Complaints 3

6:13 am EST

Webzen mu legend - my account: visiodent char: darkmoon has been blocked over 15 days w/o any reasons

Dear Sir/Madam,

I played MU Legend from 7th Nov.
My ID : Visiodent
Character: DarkMoon
Server: SEA
My account has been blocked for over 15 days ( from 28 Nov to 12 Dec) w/o any reason. I didn't hack the game and I didn't do anything wrong. I did send 6 request to CS MU Legend. But they closed it without check.

I brought 5650 redzen by $50. Now I could not do any thing with Redzen.

Please check and let me know the reason.

Thanks and best regards,

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9:52 am EDT

Webzen Locking accounts on false accusations

This company just randomly locks accounts and then claims they got banned for violating the rules, i read through all of them and i never even violated any of those, then after that they barely communicate, nor try to solve the problem, so much for customer service!

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Update by Esley
Oct 08, 2016 8:28 pm EDT

I Had multiple attempts contacting the customer support and they all wave it away claiming I violated "a rule" which they don't tell specifically nor can they give me any proof. They also claim that those decisions are final, while they are based on false accusations. I used to be very fond of this company but after all the money I put in that account and games I backed up with the founder packs, I now get stabbed in the back and get the account blocked for no real reason. I never violated any terms nor did I abuse any bugs ingame, I just didn't log in the account for a year.

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8:05 am EDT

Webzen Webzen is abusing their customers

To put it shortly no matter how much money and resources I had spent on the products and services of Webzen (particularly: Muonline) I had received zero to no customer support.

In addition to that, their services are usually interrupted by many and different faults causing time delays and extra expenditure throughout the timeline with very little compensation at all. I am surprised a company like this is allowed to exist and run its businesses – shouldn’t laws be more abiding to those who fail to deliver?

Do avoid this games company at all cost. I’ve suffered enough and nothing has been done to improve the practices of Webzen.

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May 01, 2023 6:08 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

They keep banning loyal players that invest in the game. Played Mu online and mine and friends long time accounts got blocked randomly without ever violating any rules. And forum was full of complaints. they don't care if you are at fault or not. They will accuse of things you never did with no proof. Your account gets suspended permamently and support doesn't care. You can write as many tickets as you want, and they will just ignore it. Time by time they do these ban waves when they have a hacking problem or I don't know why blocking dozens of loyal players. Incompetent company scamming people with their product. If you buy any of their products be prepared to lose it at any point with no reason. But better keep away from them.

kristen howard
Oct 22, 2018 9:44 am EDT

Webzen to 363 dollars and all my husband spent was 40

Aug 19, 2013 1:12 pm EDT

i agree with this comment

Dec 22, 2012 12:25 pm EST

I'm a victim of webzen company, i have purchased their products for years, received no service what so ever ignored on all my request for support, and now i have been denied good i payed for.
webzen customer support continually ignoring all my request via their support tickets.

I'm adding an example of a "follow up ticket" that is 2nd ticket after the 1st one was closed without any answer or action for over a month of waiting.

Oct 02, 2012 2:21 pm EDT

I agree with you and they should close their company and handle all the games they have by other company.

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Overview of Webzen complaint handling

Webzen reviews first appeared on Complaints Board on Aug 14, 2012. The latest review mu legend - my account: visiodent char: darkmoon has been blocked over 15 days w/o any reasons was posted on Dec 12, 2017. Webzen has an average consumer rating of 1 stars from 3 reviews. Webzen has resolved 0 complaints.
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  1. Webzen Contacts

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  3. Webzen address
    242, Pangyo-ro, Bundang-gu Gyeonggi-do, Seongnam-si, 463-400, Korea (South)
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  5. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024
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Webzen is ranked 35 among 92 companies in the Games category

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