Hammacher Schlemmer
Reviews and Complaints

Based on Hammacher Schlemmer product information, we purchased a quiet Haier air conditioner. It was easy to install and has a quiet setting that works.

We immediately purchased two more of the same AC and thought we had solved our air conditioning needs. Slightly more than two years later and all three units are chronically freezing up, even when set to 70 degrees. Filters and coils are clean.

We alerted customer service and discovered that Hammacher Schlemmer is no longer selling their acclaimed Haier quiet AC units. Customer Service apologized and offered to replace the units with their new AC offering which are larger and would not fit in our windows.

We are now left with malfunctioning air conditioners and a $25 store credit.

I recently purchased the 24" Outdoor Lighted Atomic Clock from Hammacher Schlemmer. I had previously bought the same clock without the light option, but after a year and a half, the fascia came apart. I called for a replacement, but unfortunately, they denied it since it was more than a year old. I was surprised because I thought they had a lifetime guarantee.

However, I decided to give them another chance and ordered the lighted clock. It cost me $182.00, which was a bit pricey, but I was hoping it would be worth it. Unfortunately, I was disappointed with the clock. Even though it was lit, it was still difficult to read the time because the dials were not lit. I called to complain, and they gave me a credit for the shipping, but it didn't make up for the disappointment.

The clock's item number is *** BRZ, and I only ordered one. The retail price was $169.95, but I got a promotion discount of $-25.49. The shipping and services cost $23.95, and the estimated taxes were $14.58. The total cost was $182.99, which was what I paid.

Despite my disappointment with the clock, I have to say that the ordering process was straightforward. I received a confirmation of my order, which included the item number and the total cost. The clock was shipped via UPS Ground, and I was able to check the status of my shipment online using the order number A.

Overall, I would not recommend the 24" Outdoor Lighted Atomic Clock from Hammacher Schlemmer. The price was high, and the clock was difficult to read. However, the ordering process was easy, and the confirmation and tracking information were helpful.

I was really excited to try out Hammacher Schlemmer because of their lifetime warranty on their products. However, I was a bit disappointed to find out that their prices are a bit higher than other retailers. For example, I was interested in purchasing the Singing Peek-a-Boo Pachyderm, which was listed at $39.95 on Hammacher's website. But when I added in the $7.95 shipping fee, the total came out to $47.90. And if I wanted to return it, I would have to pay an additional $10 (more for heavier items).

I did some research and found out that the same product was available on another website for $29.99 with free shipping. That's a $17.95 difference! And if I were to return it, I wouldn't have to pay any additional fees.

But what really bothered me was the customer service experience. While the representatives were polite, it took me 17 emails and 14 phone calls just to get my return credited to my account. And this was after H&S had received the item back two months prior.

Overall, while I appreciate the lifetime warranty, I don't think it's worth the extra cost and hassle. I ended up going to Costco for my next purchase and had a much smoother experience.

I gotta say, my experience with Hammacher Schlemmer was not the best. I ordered a Christmas tree and was promised it would arrive in two days. But guess what? Four days later, no tree. I called them up and they told me it was out of stock. Like, why didn't they tell me that before I ordered it? So I picked another tree and it finally arrived, but with the wrong color lights. I called them again and they promised to send the correct tree in two days. But four days later, still no tree. I called them up again and they said it wouldn't arrive until Monday, which was four days later.

I was so frustrated at this point that I told them to cancel the order and give me my money back. They did initiate the refund, but when I asked when it would appear on my statement, they told me it would take three weeks. Three weeks?! That's ridiculous! When I complained, they just told me it was policy.

Honestly, I don't think I'll ever do business with this company again. I made sure to tell the rep that too. And I'm definitely leaving bad reviews and comments whenever I see their name. It's just not worth the hassle.

Oh, and by the way, I attached a photo of the return info for the tree with the wrong color lights. Just in case you were curious.

I've been a customer of Hammacher Schlemmer for quite some time now, and I've noticed some changes in their business that have left me feeling disappointed. One of the biggest issues I've encountered is the poor quality of their products. While some of their items are unique and interesting, the design and construction of these products often leave something to be desired. The parts used are often inferior, and the manufacturing process seems to be lacking in quality control. In some cases, it feels like the products are simply prototypes that need to be redesigned before they can be sold to the public.

Another issue I've had with Hammacher Schlemmer is their return policy. While they do offer a money-back guarantee, the process of returning an item can be frustrating and expensive. They charge high shipping fees, and if you do decide to return an item, you'll only receive store credit instead of a refund. On top of that, you'll have to pay for return shipping, which can be just as expensive as the original shipping fee.

I've also noticed that the shipping times for Hammacher Schlemmer can be quite long. While I understand that some items may take longer to ship than others, it can be frustrating to wait weeks for an item to arrive.

When I recently went through their catalog to make a return, I found that there wasn't much worth buying. While they do have a panel of experts who rate certain products as the best in the world, I'm not sure how much I trust their opinions. Many of the products seem to be overpriced, and it can be difficult to find the manufacturer's name so that you can compare prices elsewhere.

Overall, I feel like Hammacher Schlemmer is trying to sell their products based on snob appeal rather than quality. While they do have some interesting items, I think that their focus on novelty over quality is ultimately hurting their business. I hope that they will take steps to improve their products and their customer service, but until then, I don't think I'll be shopping with them again.

I recently purchased four lights from Hammacher Schlemmer for a whopping $50 per light. I was expecting high quality products for the price I paid, but unfortunately, I was disappointed. I wanted to test the longevity of the lights, so I used them for two summers and put them away during the winter. However, I noticed that they were not as durable as I thought they would be.

When I contacted customer service, they informed me that the lifetime guarantee could not be in the form of a refund because more than a year had passed. I was surprised to learn that this was not stated on their website. Instead, they offered me a gift certificate to purchase another product from their website, but I would have to pay for shipping, which cost $14.95. I decided to send the lights back in mid-July, but even after speaking with customer service multiple times, I have yet to receive the promised gift card. I have given up on receiving it.

I do not see the point in cluttering my house with another low-quality product made in a Chinese factory. It is disappointing to see that Hammacher Schlemmer is a disreputable company that makes promises they have no intention of keeping. They sell low-quality merchandise for high prices, which is not worth the investment. I cannot even write a review for the product and their appalling service on their website because the specific model that I purchased has been discontinued.

Overall, I would not recommend purchasing from Hammacher Schlemmer. Their products are not worth the investment, and their customer service is unreliable. It is better to invest in products from reputable companies that offer high-quality products and reliable customer service.

I gotta say, I was pretty disappointed with my experience with Hammacher Schlemmer. I ordered a Christmas tree from them and when it arrived, one section of lights didn't even work! I mean, come on, that's just ridiculous. So I sent it back and asked for an exchange, but instead they just refunded me the cost of the tree minus the shipping. And get this, they said the tree wasn't even available anymore! What kind of customer service is that? They send me a defective product and then don't even bother to reach out and make it right. And to top it all off, they made me pay for the original shipping, even though it was their fault the tree was messed up in the first place. That's just not right.

I don't think I'll be buying anything from Hammacher Schlemmer again. It's a shame, because I've heard good things about them in the past, but this experience really left a bad taste in my mouth. I mean, if they can't even get something as simple as a Christmas tree right, how can I trust them with anything else? It's just not worth the hassle.

My experience with Hammacher Schlemmer was a real letdown. I was super stoked at first because their products looked amazing online. I signed up as a new customer so I could get my hands on their $15 off coupon. I got the coupon and used it to buy a $100 Color Morphing Illuminated Orb. I checked out with PayPal and everything seemed fine. I even got an email from Hammacher Schlemmer showing the purchase with the discount applied. But then, a day later, they changed the amount they charged me by $15. They basically removed the coupon, sent me a new invoice, and shipped the product. I didn't even know that was possible! I didn't approve the price increase and I think it's totally fraudulent.

I called to talk about the issue, but it was really hard to deal with the customer support staff because they were from another country. They kept saying they couldn't see my original invoice. After a bunch of phone calls and me emailing them the original invoice, they said they would give me a refund for the extra charge. But it took THREE WEEKS for me to get a check in the mail to reimburse me for the unapproved increase to my bill.

I ended up returning the product because I don't want to do business with companies that act like this. It's just not cool.

Hammacher Schlemmer is a company that is known for their "Guaranteed for life" slogan. They make sure to put it on every item listing page, so you know that you can trust their products. However, this claim is not entirely true. You have to click through to their "Lifetime Guarantee" page to find out that the cost of shipping and handling is on the customer. This means that if your purchase breaks, is defective from the start, or just does not meet your expectations, you will have to pay to send it back. Currently, HS's flat-rate return shipping fees are either $11 or $15 depending on weight. But, they used to leave it to the customer to pay the full market rate, which could be as much or more than the cost of the item.

Hammacher Schlemmer knows that many buyers won't bother returning items when they have to pay to do so. This is why they make it difficult for buyers to write a product review. They do not allow every buyer to write a review, which means that most of the product reviews on their website are positive. This is a deceptive practice that is not fair to the customers.

It is disappointing to see that Hammacher Schlemmer is not as honest as they claim to be. They promote themselves as an "honest, old-fashioned American company," but this is just a false front. They are as cynical in their business practices as any other company out there. It is important to be aware of these practices before making a purchase from them.

In conclusion, while Hammacher Schlemmer may have some good products, their "Guaranteed for life" slogan is not entirely true. Customers should be aware that they will have to pay for shipping and handling if they need to return a product. Additionally, the company's deceptive practices when it comes to product reviews are not fair to the customers. It is important to keep these things in mind before making a purchase from Hammacher Schlemmer.

I gotta say, I was pretty disappointed with my experience ordering from Hammacher Schlemmer. I was really excited to get this lighted tree for my special needs son's Christmas decorations, so I ordered it on November 8th. But when I tried to check the status of my order, it was really confusing and took me a while to figure out how to do it. And when I finally did, I saw that it wasn't going to ship until December 2nd. Then I checked again and it was December 4th. And then today, I checked again and it was December 5th. What gives?

I'm moving on December 11th, so I called to see if I could get the order expedited. But when I talked to customer service, they told me it wouldn't even possibly ship until December 17th. And they couldn't even guarantee that I would have it in time for Christmas! I never even got an email telling me about the delay. When I asked to speak to a supervisor, they offered me a measly $2.00 off the price. Are you kidding me? That's not going to make up for ruining my son's Christmas decorations.

I had passed up other options from local stores because I thought I had this one in the bag. And now I'm left with nothing. It's a really poor practice and I would definitely recommend calling to check the delivery dates before you place an order. You just can't trust ordering online. And even though Hammacher Schlemmer has been in business for 173 years, I won't be ordering from them again. And I'll be sure to refuse any catalogs they send me in the future.

I gotta say, as someone who's all about saving the Monarch butterflies, I've been doing a lot of research on how to make a butterfly garden that supports their whole lifecycle. So when I saw the "Finnish Butterfly Oasis" on Hammacher Schlemmer's website, I was pretty intrigued. But let me tell you, this thing is a total cash grab.

First of all, they show a picture of the product with a Monarch butterfly on it, which is just a sneaky way to get people who care about the environment to buy it. And then they claim that it's well-established in Finland, but how are we supposed to know if that's true or not? We just gotta take their word for it, I guess.

And then they say it's "award-winning," but they don't even say what award or where it came from. Like, come on, Hammacher Schlemmer, give us some details!

But the real kicker is that providing sugar water isn't actually sustainable nutrition for Monarch butterflies. In fact, some experts even say that planting "butterfly bush" weed isn't good for them in the long run. Male Monarchs actually prefer salt licks with landing surfaces so they can bask in the sun.

And if you look at the reviews on the site, you'll see that none of the people who actually bought this thing have seen any butterflies land on it. Some of them even returned it! So yeah, this product is a total sham. Don't waste your money, folks.

I purchased a "Dance and Play Animated Elmo" from the Hammacher Schlemmer website for my granddaughter for Christmas. The stuffed animal is made by Gund, so I expected a good quality item. I was a bit dismayed to see a Made in China tag when it arrived, but wrapped the gift. When my granddaughter opened the present we pulled the plastic tab so that the batteries would begin to work. Nothing happened, no animation, so I got a screw driver and opened the battery box assuming the batteries had gone bad. Instead the batteries had corroded inside the battery box and onto the posts, so even once cleaned up the new batteries would not work. Disappointment. I immediately ordered another one online from Hammacher Schlemmer and when it arrived it worked. Then I contacted Customer Service to arrange to return the defective one. I was emailed a return label. When I inquired if I would get a refund on the shipping charges I was told no because I had not gone through the proper procedure for a return. I did not expect to have to pay for shipping twice to receive one working item. The shipping cost is high IMO and the cardboard boxes that they ship in are quite flimsy. The boxes literally fall apart/accordian up before arrival, but I will return this one in their box anyway. I realize that I messed up by not complaining about the corroded batteries before I ordered a replacement and will not make that mistake again. Next time I will only order from Amazon and never again from the Hammacher Schlemmer website.

First Time customer.

I placed an order for a Christmas lawn ornament and after never receiving a confirmation email I decided to check their website for the order status and noted it was in progress. After several day, I checked again and noted the same. I contacted customer service and was told the item was out of stock, I inquired why I was not informed. Unfortunately, the call dropped but to my dismay, the agent never called me back. Several days later, I contacted CS and was advised that the item was out of stock but was now back in stock. I asked for a supervisor and was transferred. She confirmed the item was in stock and my order would be processed with in few days. I also discussed issues with customer communications especially advising customers of back orders and actual order status. During the weekend, I emailed customer support and received an email that my order had processed and would be shipped within 24 business hours, Today, I checked the website to find the order in progress so I called CS and was told the item was once again out of stock. I filed a complaint with a supervisor since I was told the order had processed. This company prides itself on a long history but fails to connect with customers regarding order status. Customers must be told if an order is out of stock, should be given options to keep the order or cancel. Also shipping and handling fees need to be upfront and transparent. O

First of all I bought these in burgundy. Bring back the color and the soft fleece inside. The black bottoms cracked and disintegrated leaving small pieces around the house. As a woman with a narrow fit they were perfect and the soft fur inside added comfortable padding. Bought a new pair in black. They are stiff and lack the cushioning of a slipper. Never wore them outside and have carpeted floors. Do not like new rrock hard version in black and brown for choices.

I do not consent to this charge as I did not accept membership in this program. I will not pay $14.95 per month for a service that I don’t understand, know about, or want.

Please remove me from program and cancel this membership immediately.

Thank you.

Robert Griscavage

[protected]@gmail.com

On November 30 I ordered the Hammacher Portable Power Generator. Today is December 22. It has not been delivered. Hammacher (HS) gave me an incorrect "tracking number" via UPS that has NOTHING to do with my order. It is impossible to reach HS on any of four telephone lines, at least not before 20 minutes (seven calls made Dec. 21) after which I hung up. I have attempted this five times in the last two days. HS indicates they will return a customer phone call within 24 hours (!). This I have requested twice, on a recording and in writing, to no avail.
Does anyone know how to reach a senior executive with this company?

S. Martin
Toronto, Ontario, Canada

This vacuum is very noisy. It blows lots of hot air out the back but has almost no suction power. Its electrical electrical cord is so short that an extension cord is necessary. Han held tools such as the dust brush are not of the quality one would expect for such an expensive hand held vacuum. The filter bags are too small. I will be returning this device.

I placed an order online for 2 items & used a coupon code. I immediately received a confirmation email that HS had received the order. After 8-9 business days, I went online to check the status. They didn't have my order. I called customer service. After waiting longer than usual, a very curt & unpleasant man [ I will not call him a "customer" representative. ] took the call. He informed me in an abrupt manner that there was no order & gave me a lecture on how they have thousands of orders; and if I wanted my order to be placed, I should always call & place it. HUH?! It's the 21st century. When I told him I also had free shipping because I had submitted a coupon, he said too bad. Instead of ordering both items, I ordered the one specially requested birthday present only available on HS. It's a good thing I originally placed the order several weeks before I needed it since HS's ineptitude put me a week behind schedule. I still can't believe they inconvenienced me, showed extraordinarily poor customer service and would not agree to pay for the shipping on my original order! I will be advising my friends to avoid HS [ & its subsidiaries] like the plague!