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The good, the bad, and the ugly - discover what customers are saying about Bristol West Insurance

Welcome to our customer reviews and complaints page for Bristol West Insurance. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Bristol West Insurance.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Bristol West Insurance's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Bristol West Insurance, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Bristol West Insurance. Your feedback is an important part of our community and will help others make informed decisions.

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12:12 pm EDT
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Bristol West Insurance I having problems with harrison Boyd he's the field claims representative and his supervisor Lauren Roberts

claim #[protected]-1

JOSE QUIROZ -INSURED /Policy #ZG012081107

Tara Mccallum & phone number [protected]

address 600 Freeman dr apt 111 hampton VA 23666

the date of accident 6/27/23 at 6:00am

The report says it all

The witness can speak for themself

I been in and out of the hospital

I have no car

! been renting cars

missing days of work

i have a been ubering

i call Mr.Harrison and Mrs.Laura everyday .

Desired outcome: I would like to be reimbursed of my rental,uber rides ,my car fix ASAP.i would like a apology because this isn't what a company should treat another driver that could have loss they life.

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2:40 pm EDT
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olThis has to be the worst insurance company ever. We went through Farmers and got put into Bristol West insurance. We were paying over 289.00 for 2 cars to be insured. On March 3rd I had received a letter in the mail saying that I had to call my agent and pay 189.93 to make sure the policy was kept current because we had switched bank accounts. So I called...

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7:52 am EST

Bristol West Insurance Insurance money scam

Here’s how this company operates. If you are on someone else’s policy. They come after you for any money that other person owes. They will lie and cheat to get the money. Even as in my case after 5 months of insuring me on my own policy. I either paid what was owing on my ex’s policy or they say I had a lapse in insurance and they will cancel my policy if I don’t now pay after 5 months of insurance the added fee of exactly the same amount as my ex’s policy bill.

Desired outcome: My money back and my insurance coverage as it was for 5 months. I did not lapse and I am not legally in any way shape or form responsible for someone else’s policy.

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10:13 pm EDT
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BIRTH CERTIFICATE FRAUD; CLAUSULA REBUS SIC STANTIBUS "ATTENTION: Lawyer, Judge, Government Agent/employee, Police, Common Man etc. et al/any/all who serve as a fictional LEGAL NAME/TITLE/I.D.-ENTITY (pronounced phonetically example:"leg-all enemy"(N-AM-E),"tit-El"/Luciferian) character in the legal world reality; Author's note where the"author"is defined...

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2:34 pm EDT
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on11/10/2021 I surrendered a car to sands chevy in Glendale az I was told by bristol west NO I could not change cars or cancelled NO I could not add or change it to the new car I have been trying to get my refund since this date 11/10/2021 bristol west has stated they never got the paper work my lawyer has proof bristo west has received it I have...

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11:00 am EST
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Bristol West Insurance Auto insurance

I chatted with 5 online chat agents, was rudely disconnected, my wife was mistreated as she in a authorized policy holder as well, we we both told to verify unnecessarily as we were both logged in, I was repeatedly refused a supervisor, and told a supervisor would not chat with me unless I verified to the rude agent's liking and after I verified all my personal information (which I was previously informed that I had to only verify 2 pieces of personal information, previously) the agent has lied and falsified statements in a chat after I told this agent I have verifying documentation stating otherwise ECT and asked this agent to please stop lying on me, falsifying statements about me, to me, during a chat initiated by me.

Desired outcome: Written apologies, from agents, supervisors, and corporate. We are disabled policy holders, and should be treated with respect, (both of us, as insured) therefore, no customer (disabled or non disabled) should have this negative experience.

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11:34 am EDT

Bristol West Insurance Product/service fr-44 insurance policy

I obtained an FR-44 insurance policy on 3/17/21 paid in full for 6 months and Bristol West failed to fax over the proof to the DMV/Tallahassee. My license was suspended on July 8, 2021 because Bristol West failed to submit the required documents requested by Tallahassee back in March. I placed a call to Bristol West today July 27, 2021 and asked what was the reason for this error and how can I avoid going through this and get my license and re-instate they said it would take 7 to 10 business days which is unacceptable given the fact that my license is suspended now.

Desired outcome: Get my license reinstated

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9:42 am EDT

Bristol West Insurance Scam

I bought Bristol West 1 year Auto Ins and made 2- 6 months payment each year At the end of 3 years I did not renew and bought from another co. In my 40 years of buying auto ins I never paid monthly (and so any carry over would have to be at least 1-6 month policy payment for the next policy year) At the end of each policy year I usually shop around for a better deal and then decide whether to move on or renew and I never had a problem doing so . I was shocked when a collection co. called about a passed payment for one month, claiming I owed for the first month of a new policy year which I never renew

Bristol west cannot get away with this scam, and other non insurance companies are doing the same renewal without consent...class action threat is our only hope. These companies have no respect for consumers.

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abs99
, US
Mar 02, 2011 12:01 am EST

I had a genuine problem of my card being stolen, but they said that they were not notified and could not help me at all. They are making me pay 3 times my insurance plus a new insurance for 6 months which I don't need (just need for another 2 months), they are ripping people of on fees, be careful as they are not at all cooperative with their customers.

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4:18 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bristol West Insurance Insurance company not wanting to pay

I was told by the insurees claim representative Mr. Harrelson that he was not going to pay for all the days I rented a car because the car should have been fixed in 3 days. The reason why the car sat at the shop in pieces was because Mr. Harrelson refused to put new parts on my car, so when these parts he "approved" were ordered they did not fit my car. To quote the mechanic"the part was cheaply made".

From the very begining this insurance has given me the runaround about everything. Their "appraiser" did not write down that my car was pulling to the right when he looked at my car and so of course Bristol West is trying to get out of paying for that also.

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Jack Hermosillo
, US
Oct 23, 2023 1:13 am EDT
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Can't get a hold of you

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williamparker jr
ALEXANDRIA, US
Jun 11, 2023 8:46 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I've sent in a payment because my policy is being update yet i have no current card to carry in my car,06/23 to 12/23 if they want more money i want a current id card of my coverage. I sent in the amount request by their agent. Since im on disability i cant send anymore until my next check.

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RDE
Scottsdale, US
Sep 08, 2009 1:32 pm EDT

EVERYBODY>>> ALWAYS get long term, written, signed warranties for all parts replaced. Usually after a few months, some of these "used" parts will go bad and because insurance companies such as, but not limited to, Bristol West & Coast National are basically crooks, they will deny everything and say that it's your fault that the used part failed... even a loose screw that you have NEVER seen or heard of will end up being your fault.

Recommendations... Stay far away from small insurance companies, BUT with all, get a warranty!

NOTE: Small insurance companies love their money even more so than the large ones, thus they do not pay out. Bristol West averages $300.00 for a broken neck!

Stick with the leaders, Farmers, State Farm, Geico, Progressive, All State. Esurance used to be good, but the cost of there marketing campaigns has led to much higher rate hikes. SHOP SHOP SHOP.

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rjtab61
, US
Jan 23, 2009 1:24 pm EST

Under Virginia law, no insurance company must put on new parts on the vehicle. Is the vehicle brand new? No. So why do you get brand new parts for parts that are a few years old?

The aftermarket thing is something that happens, but EVERY insurance company does this not just this one. Sometimes the parts work and sometimes they don't.

As for not writing down everything - well it is really hard to get every part of every car when you can't do things like take the bumper off or have the car on a lift so that happens. The body shop knows this and if there are telling you anything different, they might be giving you the run around. - some shops do this o get around the fact that they are way too backed up with business to get everything done on time.

Remember the Insurance Co. is not at the shop making sure the repairs are getting done everyday, but you could be.

As for the mechanic's remarks - the bodyshop get a 20% mark up every new part. What is more 20% of $150 or 20% of $350, gee I guess which one the body shop is going to go for?

As for the alignment - it is extremely difficult for a vehicle's alignment to be affected without getting hit near the wheel or having the frame bent. And you can't tell the alignment is need by looking at it. - Tell you what have the shop drive it and call the adjuster to tell them it is needed.

As for the rental, well that is just messed up - the insurance company should be paying for that.

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