ReservationDesk.com
Reviews and Complaints

I called to book a room on 2-15-21 thought I was talking to the Days inn motel in Odessa Texas. We had been without power for over 10 hours and I asked the guy several times does the motel currently have power. It was 0 degrees here for 2 days the guy on the other end assured me the motel had power. 5 minutes after I hung up with him my wife went to check in and the motel hadn't had power for about the same time we didn't at home. I called back to your reservation desk and get told sorry we have a no cancellation policy and we will not refund your money. I've also Contacted the motel direct and informed the manager of how your services are. Today I received a email stating that I would not be getting my money back I cannot believe that your company does people this way my family and I was in dire need of a warm room and your company took advantage of that.

I called the tollfree number for Marriott and talked with service agent from Reservation Desk.He told me the reservation was refundable yet I found $14.99 on my credit card for service fee that I was unaware of. Please remove this charge. This was not clearly disclosed. On 2/17/21 I called [protected] to speak with Marriott Reservations. It was the Reservation Desk not Marriot International. They did not disclose fees. I was charged $14.99 for nonrefundable service fee to make reservation. Please refund this service fee. This is the email I received on 2/17/21 from Reservation Desk.
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Residence Inn By Marriott Pleasanton
Residence Inn By Marriott Pleasanton
11920 Dublin Canyon Rd | Pleasanton, CA, 94588, US
CONFIRMATION
Itinerary Number:R2334973522
We have charged your credit card for the full payment of this reservation. Your booking is guaranteed and paid in full.
Travel Agent Feedback
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Print Receipt Manage Booking Book This Hotel Again
Studio, 1 Queen, Sofa Bed
Check-In:March 12, 2021
Check-Out:March 13, 2021 Nights: 1
Guests:Patricia Payne, 3 Adults
Rooms:1
Customer Name:Patricia Payne
Customer Email:[protected]@yahoo.com Customer Phone:+[protected]
Subtotal:US$119.00
Taxes & Fees:US$32.68 Service Charge:US$14.99 Total Cost: US$166.67
Billing Name:Patricia Payne
CC Type:Visa CC Number:XXXX - XXXX - XXXX - 4283
HOTEL POLICIES
Up to 2 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.
Contactless check-out is available.
Individually-wrapped food options are available for breakfast.
The property affirms that it follows cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.
NOTIFICATION AND FEES
Free Internet

Free Internet

Free Cancellation

Free Cancellation

Free Breakfast

Free Breakfast

Free Parking

Free Parking

Promotion

Exclusive with this rate

Reservation Service Fee

$14.99 USD

CANCELLATION POLICY
Each room in this reservation is subject to the hotel's cancellation policy which is: Cancellations before 03/11/2021, 11:59 PM (America/Los Angeles) are fully refundable. Bookings cancelled after 03/11/2021, 11:59 PM (America/Los Angeles) are non-refundable. There is no refund for no-shows or early checkouts.

The Reservation Desk $14.99 USD fee included in the total is non-refundable. We do not charge any additional change or cancellation fees.

Make sure this cancellation policy works for you. COVID-19 will not qualify as an extenuating circumstance.
I tried calling the 800 phone number above and got no answer.
Please contact me t [protected] to resolve matter.
Pat Payne
email: [protected]@yahoo.com

I purchased a trip last year to Las Vegas but had to cancel and I canceled on 12/15/2020. The card that I used was closed on 12/2/2020 so the refund never went to the account. I have called several times trying to get them to to refund my money to another card but they insist that they cant do that. So my money is still with them but they are refusing to refund me in the manner to which I can receive it. The amount in 240.79. I been dealing with this since 12/15 and enough is enough I want them to accept my current bank information so I can get my money

Complete fraud... Fast talking agents trying to get you cc number as fast as they can and pretending to be an agent of the hotel! Do not be tricked... My mistake being in a rush at work and took the first google hit on my hotel... My booking was $100 more plus a $12.99 booking fee to boot... I specifically asked if I could cancel... The answer was yes of course... Except when I tried 2 days later the answer was, 'yes you can cancel but you cant get your money back'... Which is a fun play on the original question... Escalate the matter? They did of course... 'they' listened to the tapes and I apparently agreed to the no refund policy I was quoted... I can assure you I was not quoted anything after I asked "I can cancel this right" and told "yes sir up to 24 hours in advance" they even suggested they called my hotel and they refused my cancellation request... Except I called my hotel before and they warned me they would say this and that this happens all the time... Yeah according to this site I can cancel anytime, you just wont get ur money back... This company is a total fraud... Contact me for the email that you will receive when you try to cancel... Scam scam scam...

Today 08/14/2020 at about 1:15 p.m. I called the number thinking I was calling the hotel. The person who answered the phone acted as if I had gotten the hotel. She did not say this is not the hotel . I made my reservation. When I was ready to make my payment she told me about a service charge, I told her that I have never been charged a service fee before when did they start charging a service fee. Never once did she say that I was not speaking to the hotel she had me believe that I was speaking to the hotel. Then she said I must cancel before 24 hrs. and that check in was at 3:00 p.m. It was 1:45 p.m. when I made my reservation. I was not told that I was going to be charged the full amount. When I got the email that was the first time I knew that. I called immediately and was told that it was nonrefundable. I am very angry about this operation. This is a rip-off.

Candlewood Suites San Antonio Northwest Near Seaworld
9502 Amelia Pass | San Antonio, TX, 78254, US
CONFIRMATION
Itinerary Number:[protected]
We have charged your credit card for the full payment of this reservation. Your booking is guaranteed and paid in full.
Travel Agent Feedback
If you ran a call center, would you hire the last person you spoke with ?

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Likely
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________________________________________

Print Receipt Manage Booking Book This Hotel Again

Studio Suite 1 Queen Bed Non-Smoking
Check-In:August 15, 2020
Check-Out:August 17, 2020
Nights: 2
Guests: Barrington Malcolm, 1 Adult
Rooms:1
Customer Name:Barrington Malcolm
Customer Email:barrington.[protected]@va.gov
Customer Phone:+[protected]
Subtotal:US$139.98
Taxes & Fees:US$36.96
Service Charge:US$14.99
Total Cost: US$191.93
Billing Name:Barrington Malcolm
CC Type:Visa
CC Number:XXXX - XXXX - XXXX - 2048
NOTIFICATION AND FEES
Photo Policy
The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in the room rate.
Promo has been applied
Negotiated Special Details:
• Weekend Special. — null
• Offer Details: Negotiated Specials may be limited to certain dates and subject to availability.
Rate Description
Special Rate
Hotel Occupancy Policy
All rooms booked for single occupancy (i.e. 1 adults). Accommodations for more than this are not guaranteed.
Pre Pay Policy
$176.94 will be charged to your credit card.
Room Charge Disclosure
Your credit card is charged the total cost at time of purchase. Prices and room availability are not guaranteed until full payment is received.
Hotel Pet Policy
Pets are allowed on request. Charges may apply.
Reservation Service Fee
$14.99 USD
CANCELLATION POLICY
Any cancellation received within 1 day prior to the arrival date will incur the first night's charge. If you fail to arrive or cancel the booking, no refund will be given. The $14.99 USD fee included in the total is non-refundable. We do not charge any additional change or cancellation fees.

© ReservationDesk.com 2020
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On 5/14/2020 I called [protected] and clearly pointed out at the beginning of the call that I was booking a reservation for 5/14/2021 for LaQuinta Inn in Lynchbury, VA for my son's graduation.
From what I hear the representative say as she was quickly going over the summary was the correct date. Yet I was billed for 2020 not 2021. I contacted Reservation Desk to have the matter corrected but they refuse to correct the issue.
For resolution, I would like a refund of the charges incorrectly billed. It would be nice if the correct booking was maded.

This company represented themselves as actually being the Hyatt. Afterward I discovered the rate they charge is greater than the rate the Hyatt changes directly. Plus additional undisclosed fees. I finally contacted the hotel directly and found that the room was actually booked through Priceline.
Even though they represent themselves as being the actual hotel, they are not even third party agents, they are fourth party.

I went to what I thought was the website for the hotel in Miami, FL. However, when I clicked on the book it icon I was taken to another site. I did not realize this was not the hotel's private reservation site and attempted to book a room. I received an error message and after reviewing the information, tried to book the room again. It still did not work and as a situation arose that required my attention, I closed out the screen and was planning to call the hotel and make the reservation. I then received 2 emails stating I had 2 reservations under 2 different confirmation numbers later on that day. I had to leave the office so decided I would get in touch with them in the morning and cancel one of the reservations. I called them numerous times trying to resolve this. Talked with the hotel who had not been paid for either reservation and advised me to contest at least the 1 room, which I did. And when we arrived at the hotel, the reservation had still not been paid so we had to pay again. We are now fighting with our credit card company about the SCAM double booking from www.reservationdesk.com and the terrible service they offer. We paid 3 times for 1 room because of their scam!

I was booking an overnight stay on the Holiday Inn Express website for a stay in Everett, WA. for 10/16/19. After entering the date, the availabilities popped up as usual. The first listing said, for best rate, choose here. Which I did. I did not see that the best rate actually changed my desired date to a week later. Upon arrival, on the 16th, there was no reservation. Tristan, at the front desk, found the reservation for the 23d. I told him how I had booked, and his exact words were, "This happens all the time." He was unable to fix the problem. I immediately called Reservation.com and spoke with Jackie to request a refund of $131.55 after explaining what happened. She stated it was a non-refundable reservation. I informed her that Tristan said he would approve the refund if she called him. Next day, an email stating it was under review. 2 days later, an email from Sarah Buchanan, customer service, informing me she spoke with a Melany at Holiday Inn and that this was an acceptable non-refundable situation. Jacki never called Tristan, who was actually working. I am sending a letter of complaint now, and will report to the Attorney General if I receive no refund. At the very least, Reservation.com is sneaky, but I feel this is fraud. And I am also writing Holiday Inn advising they don't allow this company to pop up on their website.

I have continued to submit my request for the FMEA rate to the Westin Hotel in Florida. I have received conflicting responses from different locations (Sinapore, Tampa etc). I have contacted FMEA (Florida Music Educators Association) sponsoring the convention and they urged me to continue to contact the hotel individuals. Each time I contact I get a different individual with different results. One person as noted indicated we were at the FMEA rate for two nights. Then we got a response indicated there was a cut off date for registration indicating that after a certain date there was a deposit of one night's stay required as a down payment. The latest indicates that the two nights at the $199 reduced rate are not accepted. Now, we are supposedly registered for all the nights but at a HUGE amount for night. I fulfilled the requirement and called immediately for the FMEA reduced rate on the day of enrollment. Is there some way that a person who is in management can assist? We stayed in Tampa last year at the hotel and it is super. I am presenting for TMEA and obviously must have a room for attendance. Thanks for any communications you might be able to assist with.

Krista Trujillo
Marriott Bonvoy™ Customer Care
Krista, I am checking in so you will note my continued interest in staying at Westin arriving on Jan 7 and leaving on Jan 12. As noted you have helped me with the rate on the 7th and 11th. Hopefully there are cancellations on the dates between. Thanks for checking now and in the future. Fred Kersten

On Sep 24, 2019, at 2:50 PM, Fred Kersten wrote:

Hi Krista, yes definitely change the rate over to the group rate of $199 for January 7th and the 11th. Fred Kersten

On Sep 24, 2019, at 2:20 PM, Customer Care wrote:

Hello Mr. Kersten,

Thank you for contacting Marriott Customer Care.

I am happy to assist with your inquiry regarding your upcoming stay at the Westin Tampa Waterside Marriott.

While it is certainly possible that a room might open up under the group due to a cancellation, it will only be changed over if you call to do so.

Therefor, we advise our guest to continue to call until the cut off date to check for cancellations.

At this time, I note that the group has the rate available for the same room type you currently have reserved for the January 7th and January 11th.

I encourage you to contact us at [protected] as soon as possible so that you may change the rate over, at the very least, for those two nights.

Please note that this is subject to change and availability.

If there is anything else I may be able to assist you with, I invite you to reply to this email.

Sincerely,

Krista Trujillo
Marriott Bonvoy™ Customer Care

This communication contains information from Marriott International, Inc. that may be confidential. Except for personal use by the intended recipient, or as expressly authorized by the sender, any person who receives this information is prohibited from disclosing, copying, distributing, and/or using it. If you have received this communication in error, please immediately delete it and all copies, and promptly notify the sender. Nothing in this communication is intended to operate as an electronic signature under applicable law.

— Original Message —
From: fredkers [[protected]@fredkersten.com]
Sent: 9/21/2019 11:24 AM
To: online. account@marriott.com
Subject: Westin Tampa Waterside

online. account@marriott.com
https://www.marriott.com/help/default.mi
Managing Accounts/Points Inquiries/Packages and Deals
First Name: FRED
Last Name: KERSTEN
yes
Confirmation Number:

15 HAVILAND DR

SCOTIA
NY
[protected]
US
[protected]@FREDKERSTEN.com
XXXX3803
Member

Mozilla/5.0 (Macintosh; Intel Mac OS X 10.14; rv:69.0) Gecko/[protected] Firefox/69.0
76C6ABEF-D8CB-59B3-A397-315BABD556AA
F9CE0ADF-2884-52C2-87FF-01E7159FC6EE
common-app-61-c0lkq
English
Westin Tampa Waterside
Room Confirmation # [protected]
I was told to communicate with you and indicate that if an opening occurred in the Florida Music Education Association room block rate at $199 a night that I should be considered and my present rate changed to this amount. The lady I talked to at (800) 937-8461 said to book for the room at the standard rate and this was a real possibility as people cancel out and you would assist in changing my rate. My Bonvoy # is [protected] and I have an account. My e-mail [protected]@fredkersten.com I stayed with you last year at the FMEA convention and it was a good experience. Please communicate with me and let me know what procedures I should follow. I am to present at FMEA this year and need housing. http://fredkersten.com/FMEA2020/FMEA2020.html Thank you for your assistance! Dr. Fred Kersten [protected]@fredkersten.com [protected]

ref:_00D37JC9y._5001SxHBrb:ref

Dear Fred Kersten

Thank you for your email once again.

I apologize for the confusion but I think that you may have misunderstood the emails that were sent by my colleague and me.

Your current reservation still remains from the 07 Jan to 12 Jan 2020 under the regular rates as the FMEA event rates are no longer available for any of the nights.

Dateline to cancel your current reservation for no charge is until 05 Jan 2020 (2 day[s] before arrival), you will only need to make payment upon check-out of the hotel.

Fred Kersten, please do not hesitate to contact us if you have further clarifications.

Dr. Fred Kersten
Instructor in Charge-
Music Education On-Line Technology Course Sequence
Graduate Music Education Facilitator
Doctoral Proposal Adviser
Boston University
http://www.bu.edu/cfa/profile/fred-kersten/
http://fredkersten.com

I booked with Reservation Desk online and I should have paid more attention and read the reviews! I will never book with them again! When we got back from our trip, we had been charged by Reservation Desk and the hotel both and the charges from the hotel were cheaper! I called both places and of course the hotel is the one refunding our money, so it cost us all the way around. When I ask Reservation why that was, I got the runaround and no answer. I should have paid more attention!

trying to book st Julien hotel in boulder Co. I thought I was booking that hotel and it was NOT clear that your site had automatically switched to a different hotel, so when I thought I was booking St Julien, I booked the Boulderado.
I reached out to explain what had happened and a rude rep informed me that the reservation could not be canceled. Bogus
This site is not transparent and deceitful!

I booked a hotel thru what I thought was a reservation desk at the Hampton Inn Orlando. It was a third party reservation desk, . I called and cancelled my reservation the same day that it was made (May 3rd) for a stay beginning on June 24, 2019. I received an email indicating that I would receive a refund within 3-10 days.I have gotten nothing but the run around. I called my credit card company and they stated that they cannot do anything because the reservation desk will not release the funds. How is this even legal ? The charge is still showing up as a pending/approved charge on my charge card. I have called the reservation desk daily for the past 3 days to no avail. I have consulted a lawyer for assistance. I do not have $600 to give to a scammer. This company needs to be exposed for their wrongdoings. I would never recommend this company to my worst enemy...

We booked our hotel through them—2 rooms 2 nights—$726. When we arrived at the hotel there were no reservations. They left us on hold for 2 hours, didn't find us another hotel, took our money, said they'll process a refund but it'll take up to 10 days and hung up on us. Horrible business. The supervisor said "this is our policy, any more questions? ".

Reservation Desk is a scam. I researched Ramada Inn on my phone to make a reservation and was wrongfully led to this site. When I called them they did not tell me they were not Ramada Inn and was not clear about how they got to their final cost. I accepted it not knowing what I had done. They ended up making a reservation in my name with Price Line and charged me $9.99. Beware of this company.

Came up as the top search when looking for a specific hotel - I thought I was booking directly through the hotel... until I needed to cancel my booking... very tricky and deceiving. And when I figured it out and had to deal with them?...

Horrible. I'm surprised they can ethically be in business. I booked two rooms and then canceled them on the same day - canceled within hours of booking. One room was booked through Reservation Desk; one was booked through the hotel itself. Reservation Desk claims they "follow the hotel cancellation policy"; however, Reservation Desk did NOT refund the room booked through them and the hotel DID refund the room booked through the hotel. It's clearly not true to say you "use the hotel cancellation policy" if you're not doing the same thing the hotel is.

When I called Reservation Desk to inquire, they told me "you didn't cancel within the required window". My reservation (made on 11/30/2018) came with a statement that I must cancel before 11/29/2018) to receive a refund - that's physically impossible! So it's basically their way of saying "non-refundable". And to top it off, they do NOT follow hotel policies as they claim - which is proven by the hotel itself having no issue with refunding me for the second room.

Customer service was of no help and didn't seem to care.

Very unethical and seems like a scam to me. Not worth the $10 I would have saved by booking through them vs. the hotel directly.

I will never use them again and caution others to do the same! BEWARE!

DO NOT GET SCAMMED BY RESERVATIONDESK.COM. I simply inquired about a room on October 8, 2018 and was told that by providing a credit card number they'd hold the room for me and I could cancel at any time with no charge. The same day I called the hotel directly to find that the info reservation desk gave me about the room was not at all correct, specifically how many beds there were. We were attempting to book a family style suite. I was told by reservation desk that there were two bedrooms and a small living room. The room actually only had one bedroom and a small living room. I immediately called to cancel the reservation and demanded a refund telling them that the original person that I spoke to lied to me. They said ALL reservations are non refundable. Again I told them what the original person told me about canceling. The person told me they'd escalate it and send me an email. Of course I never received an email. I've since called them several times and every time I get another excuse. Each time I call I get a portion refunded after demanding and threatening them. At this point I have received a refund on my credit card for most of the initial charge. I'm still fighting with them on principle more so than the remaining $19. My credit card company is willing to dispute the remaining balance so I'm not giving up! I wish I could give reservation desk a negative 5 star rating.

I was trying to book the Hotel Arts in Calgary and Reservation Desk.com came up on the hotel website so I thought it was the hotels on line booking. I entered my information but got an email that the reservation had a problem and didn't go through. I then went to hotels.com to book the hotel. A day before my trip I got an email from reservationdesk.com that I had a reservation. Luckily I called to cancel it but I got hit with a $12.99 cancellation fee. They are making money for doing nothing for me. Never use this site.