ReservationDesk.com
reviews and complaints

I made a reservation with reservation desk for hotel room in Alaska believing that it was the reservation desk for the hotel because that was the way it looked on line. Right after making the reservation was notified of a change in flight info. cancelled the reservation withing 30 minutes of making the reservation. Called to see if I could get at least reimbursed for my reservation figuring they would possible only charge me the $15.00 service fee that was added to my bill but was told that because I did not take out the $91.00 refundable fee on top of the $ 476.09 total cost for the reservation, they could not refund the hotel cost of 460.00 because that was what was on the email. This seems like a scam to me. I would like the corporate office to at least look at this and at least give me my room cost of $364.00 the cost of the room charging me the total amount is ludicrous.

My friend and I booked a hotel for a concert we were going to (booked on 1/18/24). After thinking about how far away the hotel was we decided it wasn’t safe for us to stay there. When I tried to cancel the hotel room I realized I had accidentally booked through a third party. We called customer service (3/21/24)to cancel the hotel room. The lady was extremely rude. We told her the situation and the only response she gave was “no refund”. Nothing more than “no refund”. Then she tried to hang up on us! Horrible horrible horrible experience!

Agent doing the reservation for me quoted me $142 and I was charged 161 and $63 in taxes - what kind to tax rate are they charging? They also charged in a 16 dollar booking fee that I didn’t even know about until after I made the reservation which it was too late to get a refund. I called to make a complaint but John ID number 3137 was very unhelpful and didn’t help to resolve my issue at all. He also couldn’t explain the taxes. This company is a sham.

I thought I was booking directly to the hotel I was making reservations for, then when I cancelled this booking I was told I would not get the $15.99 service fee credited to my charge card, how can you charge a service fee when I did the booking myself. You are a scam and I will be disputing this charge of $15.99 with my credit card company and letting them know you are a scammer. Itinerary #[protected]

This company impersonates the actual hotel booking,their reps should all get the Oscar awards, they conceal the information such as refund policy,service fee,extra taxes. They have F score with the Better Business Bureau,and therefore no longer accredited,due to many unresolved complaints. Their rep Rachel just today responded to my review saying that the escalation department had told her that they contacted me,and the resolution was offered. That’s a lie. Filing a complaint with attorney general,and looking to initiate a class action lawsuit.They are out of control.

Wrong accommodation is booked, despite me telling rep exactly what is needed, also wasn’t notified that I would be charged $15.99 fee, this booking service represents itself as a hotel’s front desk representative. As soon as I found out about wrong reservation I immediately booked with the hotel directly ( no service fee) now those scammers giving me the run around about the refund and cancellation of this booking that I don’t need. Was told by the rep. Robert,that the refund takes 10 days,that time has gone… no refund, called today and another rep has no clue about anything. My booking # [protected],Best Western hotel, October 25-26. This reservation needs to be cancelled immediately,since as I mentioned I rectified situation and booked with hotel directly for the same date. $175.50 needs to be returned, or I am filing a complaints with every appropriate government and consumer affairs office and will contact my credit card.

I got on this site, thinking it was the hotel's site, and made a reservation less than an hour ago (as of writing this). When I realized it had automatically made the reservation for 2 adults, instead of 1, and that I was being charged for the extra adult, I tried to cancel my reservation (it says free cancellation until today), so I could re-do it. When I realized I was going to be charged a $16 service fee for my "free cancellation", I tried to call. Was on hold for quite a while. Called back and got someone who passed me off to someone else to help me and was told it was "impossible" (to change the reservation from 2 adults to 1). I asked for a supervisor and have been on hold ever since.

I made a reservation with ReservationDesk.com because I was looking for a better rate than going direct to the hotel.

ReservationDesk charged me $543. for a one night stay at the Marriott Downtown on Michigan Ave. in Chicago for July 27.

I trusted them and assumed this was lower than what I would have received going directly to the hotel.

Boy, was I WRONG!

I discovered the standard rate, had I simply contacted the hotel was $395/night.

The rate ReservationDesk charged me was $148 higher than the standard published rate by the hotel.

When I contacted ReservationDesk.com and asked what they purport to be the benefits of using their company them they said, "To provide better rates than going direct because we buy in bulk."

I told them that' was exactly what I thought it was supposed to be and had trusted them to do.

Sadly, it was the OPPOSITE! I should have not trusted their claim contacted the hotel website directly before reaching out to them.

I asked for a refund of the difference to match the published rate but they flat-out laughed and hung up.

Who ever heard of a third-party travel vendor being MORE expensive than the standard hotel direct published rate by a whopping $148 additional?

Don't use them.

- Stephen

Reservation# [protected]

Like most customers who are duped into using this "service" I was tricked into believing that I was making a reservation through the Hampton Inn's website and ended up falling into Reservation Desk's scam. When I contacted the hotel to check my reservation, they could not find it, so I booked a second time, this time going through the actual hotel. I contacted ReservationDesk to cancel the first reservation, and said they would charge me a $480.00 cancellation fee, despite it being weeks before the hotel was going to be used. The customer service person then "confirmed" my reservation at the hotel, who I then called. The hotel only had one reservation still, which is the one that I had made myself.

The hotel later called me back and said that they found the reservation from Reservation Desk, and cancelled it for me, with no fees. When I contacted ReservationDesk back, the customer service department said that they needed the name and title of the person at the hotel who cancelled my reservation to confirm that they would cancel without fees. I provided them with the information, and they said they would be contacting me in 5-10 business days.

While waiting for the 5-10 business days, I went to the hotel on the reservation I had made myself, and when I got back I contacted the company to ask the status. They then told me that they needed a signed document from the hotel to give their "provider" booking.com to allow a refund.

When talking to a supervisor at ReservationDesk's customer service desk, and asked why they did not require me to get something in writing from the hotel the first time, he admitted that the customer service employee had made a mistake, but the provider needed a written document from the hotel now. When I suggested that I contact Booking.com, the customer service supervisor became angry, and told me not to contact them, because they could not help me.

Overall, I have spent about 6 hours either on hold or on the phone with ReservationDesk, not including calling hotels, other third-party booking sites, and filling out a complaint with my State's Attorney General. The entire time the customer service reps have made me jump through hoops and accused me of lying, even writing down fabrications of what I said on their call log.

Rachel H. or the automated customer service rep who replies to these complains is no help either. The best thing to do is contact your attorney general as several other states have done, after being sued by the Federal Trade Commission. https://www.mondaq.com/unitedstates/hotels-hospitality/665678/ftc-reservation-agencies-settle-charge-disclosure-lawsuit

Not to mention that despite what ReservationDesk.com claims, the Federal Trade Commission warns people not to use their site, as a "travel scam" as a third-party booking site that uses other third-party booking sites to make reservations isn't a good business model unless you are running a scam.

When I called Reservation Desk at [protected] on May 1st I believed I was dealing with IHG Holiday Inn Express reservation center to make a hotel reservation. I asked for the government rate of $112 but was told the rate was $165.75. This reservation was for Army training and my training got canceled. I didn’t went to this reservation, called like 10 times to get a refund for this because I didn’t get my government rate reservation.

My training was changed to other days I made the reservation through IHG. Now I was charged with a plus room rate of $112.00 government rate bedroom and $0 dollars off reservation fees. Reservation Desk charged me $778.13 for only 4 nights.

On my credit card the charge shown was for"Hotel Reservation LOH"- I called the hotel and cancelled this reservation when I realized it was not the hotel I was booking with directly and I then rebooked with Bellweather Beach Resort

On my credit card the charge shown was for"Hotel Reservation LOH"- I called the hotel and cancelled this reservation when I realized it was not the hotel I was booking with directly and I then rebooked with IHG Holiday Inn Express DIRECTLY.

They even put my name wrong on the reservation. There was a language barrier with the representative who was Philippine or something alike.

This has happened to me and other 5 friends who were in the same group.

I’ve being trying to get a refund since May 3rd 2023 and I haven’t get any information or updates. They are saying that I am not getting a refund for this. I really need help. This agency is fraudulent.

I tried to book a room on the website on April 13th. The website said the request couldn’t be processed. I found out from my bank on April14th they had charged my card twice. I called and spoke with a woman who told me my refund will be processed in 3-5 business days. It’s been over a month and still no refund so I called again today. I spoke with another woman who tried to tell me they didn’t charge me and I hadn’t spoken with anyone previously and that it wasn’t her problem. She was extremely rude and kept trying to talk over me. Good to know how reservation desk treats its customers. Don’t waste your time or your money!

Total rip off/scam! On 5/7/23 my husband called Holiday Inn Resort/Jekyll Island GA direct [protected] to make a reservation for a stay 7/20-7/23/23. He had to prepay for the booking which was odd but the lady said because of the time of year, we had to go ahead and pay. They collected over $1100 and the lady said if we cancelled by 7/4/23 we would be fully refunded. $15.99 was for a booking fee that we were never told we would be charged. We were able to find something more within our budget so he cancelled the following day 5/8/23 and we received a no refund letter from Reservationdesk.com. We called the hotel and they couldn't tell us anything, just that Expedia had our money and referred us to Expedia. I asked how was that possible when we called the hotel direct and Expedia isn't mentioned anywhere on the charges that were charged to my husbands credit card nor was Expedia mentioned in the cancellation letter. We have stayed at this hotel 3-4 times and thoroughly enjoyed it but we will never stay again and definitely won't recommend it to anyone else.

Name: Guy Wall

Hotel: Hampton Inn Pittsburgh/Monroeville

Dates of stay: Arrive - 4/20/23; Check out - 4/24/23

Complaint: At 8:30 am on 4/20/23 I learned that I needed to cancel this reservation. Noting that the cancelation policy was that I could cancel up until 10:00 am on 4/20/23. I started looking for whom to contact and how to contact them. I was told by Hampton Inn staff that the reservation was made through a 3rd (maybe 4th) party reservation company, World2MeetDirectConnect; and that contacting this agency was the only way to cancel. Their website had only an offshore phone number and of course I am not set up to make international calls. Therefore it was impossible to cancel by 10:00 am on 4/20/23. I have been away at another destination until this morning and so this is my first opportunity to contact you.

The major issues here are that an offshore agency actually booked the reservation and that as an offshore company, they did not have a phone number accessible to me and therefore I could not make the cancelation deadline I am hoping that you can help retrive the $864.85 spent on this unused reservation. Thank you very much.