SUBMIT A COMPLAINT Complaints & Reviews / reservation

Jun 25, 2019

trying to book st Julien hotel in boulder Co. I thought I was booking that hotel and it was NOT clear that your site had automatically switched to a different hotel, so when I thought I was booking St Julien, I booked the Boulderado. I reached out to explain what had happened and a rude rep... / unauthorized charge on credit card

May 21, 2019

I booked a hotel thru what I thought was a reservation desk at the Hampton Inn Orlando. It was a third party reservation desk, . I called and cancelled my reservation the same day that it was made (May 3rd) for a stay beginning on June 24, 2019. I received an email indicating that I would... / hotel reservation

Apr 27, 2019

We booked our hotel through them—2 rooms 2 nights—$726. When we arrived at the hotel there were no reservations. They left us on hold for 2 hours, didn't find us another hotel, took our money, said they'll process a refund but it'll take up to 10 days and hung up on us. Horrible busine... / falsely mislead when called on the phone.

Apr 11, 2019

Reservation Desk is a scam. I researched Ramada Inn on my phone to make a reservation and was wrongfully led to this site. When I called them they did not tell me they were not Ramada Inn and was not clear about how they got to their final cost. I accepted it not knowing what I had done... / scam, unethical, deceiving

Dec 12, 2018

Came up as the top search when looking for a specific hotel - I thought I was booking directly through the hotel... until I needed to cancel my booking... very tricky and deceiving. And when I figured it out and had to deal with them?... Horrible. I'm surprised they can ethically be in... / fraudulent business

Nov 25, 2018

DO NOT GET SCAMMED BY RESERVATIONDESK.COM. I simply inquired about a room on October 8, 2018 and was told that by providing a credit card number they'd hold the room for me and I could cancel at any time with no charge. The same day I called the hotel directly to find that the info... / cancellation charge is a scam

Oct 30, 2018

I was trying to book the Hotel Arts in Calgary and Reservation came up on the hotel website so I thought it was the hotels on line booking. I entered my information but got an email that the reservation had a problem and didn't go through. I then went to to book the... / motel reservation scam

Oct 24, 2018

On October 21, 2018 I thought I was on the website for Qualiaty Inn as it showed a photo of the motel so I called the number listed and I told the person that answered that I needed a room for three nights, he took my information and came back an said that the reservation would be $87.20 a... / hotel booking

Oct 22, 2018

I was trying to book the Embassy Suites St. Louis - Downtown on line. I called what I thought was the phone number for the hotel. I was told that that their were no more rooms available at the convention rate of around $220.00. I told the rep that I had AAA. He said the AAA rate wa... / hotel reservations

Oct 01, 2018

My brother was trying to make a hotel reservation for my Nephews wedding and mistakenly called Reservation Counter after a mobile ad popped up on the Cambria website. He repeatedly told them on the phone that he was trying to book a room in the WEDDING BLOCK. Rather than explain to my... / refused to refund

Sep 17, 2018

Refused to refund. is a scam booking site, do not fall for it. Reservation Desk's phone number was somehow in my Google search for the hotel I was looking to stay at. There was no indication of this being RD's number as the hotel website listed Reservation Desk phone... / reservations made for a conference...24th sept

Aug 31, 2018

Less than 24 hours ago I tried to obtain a reservation at the Marriot in Macon, GA. The website said there was no availability for those dates. Another hotel then popped up as a suggestion from and I made the reservation for the Econo Lodge on Riverside... / questionable biz practice.

Aug 29, 2018

Wow, my heading is spinning on this one! Totally blindsided by this biz! Made reservation with these folks per phone. While I had rep on phone, I placed her on hold to read their confirmation email sent to me' while; I still had her on the phone, I spotted a $12.99 reservation service fee added... / or

Aug 17, 2018

SCAM BOOKING SITE, DO NOT FALL FOR IT My 64-year old mother was trying to make a hotel reservation for my wedding and mistakenly called Reservation Counter after a mobile ad popped up on the Radisson website. She repeatedly told the woman on the phone that she was trying to book a room in... / unknown service charges and fees, falsely placed themselves on hotel websites

Aug 11, 2018

I went directly to the site for the hotel I wanted to stay at, hit make reservation and was moved to the "reservation desk". The room that was listed at $142 was confirmed as a king accessible room. Then I got an email from stating I booked through them. My room... / customer service

Aug 09, 2018

When I got to the hotel my reservation had been cancelled even though I had paid for my room in full. I was given a smaller room for the first night and this company refuses to reimburse me anything for all my inconvenience and having kids have to sleep on the floor the first night. I wa... / hotel room at the fairfield inn in loveland colorado.

Aug 01, 2018

I called what I thought was the the Fairfield Inn and was quoted $152.08 a night for a three nightstay. I figurMed my bill would be about 450.00. My credit card was charged 570.00 and a Service Fee of $7.99. I called back the number I originally called and they said I had to call... / pricing

Jul 05, 2018

Unfortunately, I have researched all the reviews on Reservation Desk and various sites and everything I read is true. It is a big scam. I thought I was dealing with Hampton Inn directly. I believe that I was quoted a completely different price and I ended up paying $129.00 above the hotel... / hotel reservation

Jun 25, 2018

Made a reservation for Residence Inn Austin-University Area. Reservation Desk. They claim to grive a special rate, yeah, especially over what it should be and they charge a service fee on top of that. You can't cancel or change anything. Two days before my checkin at the hotel, I... / fraudulent charge and deceitful business tactics

May 13, 2018

Tried to book a room in Oxford, MS one year ago for this past weekend. Googled hotel rooms in Oxford and unknown to me, I got on reservation Completed reservation and charged hotel price listed and service fee. When I received my confirmation email, booked a... / non-refundable hotel reservation

Jun 23, 2017

I made reservations with them. I thought I was calling Hilton directly because of the way the website showed up. They never stated that they were a third party company. I tried to cancel, but I would have to pay for the entire stay. This company is a rip off and a scam. I tried calling the... / refused to refund despite 3 wks notice of cancellation

Apr 01, 2017

Due to family emergency we had to cancel our trip 3 weeks in advance. did not disclose that they had booked a non-refundable room for us. When I called to cancel they said that it was non-refundable and there was nothing they could do unless I called... / refused to issue refund

Mar 30, 2017

I called what I believed to be Aloft Hotel in Tallahassee on 2/1/16 to reserves 2 rooms in a block of rooms set aside for a wedding at a discounted rate. I was never notified that I was dealing with a 3rd party and was falsely told that all of the rooms in the block of rooms reserved at... / reservation desk is a scam

Feb 08, 2017

Never never never use this cheating website. They have a "reservations" number that no-one answers, give a link to the website, pretend to be a hotel website (logos, photos, everything), charge higher prices than the actual hotel charges, charge additional booking fees, and then refuse to... / complete deception at every turn

Oct 20, 2016

Deception One, I made every attempt online in booking my reservation to contact a specific hotel in Prescott, AZ. I found the address, the map, the hotel contact. I'm pretty online savvy, given over 25 years in IT. For me to be duped is embarrassing – or – they are very very good at this. It... / hotel booking overcharge

Jan 22, 2016

Their number appears on a reservation page of the Birchwood Inn, Harbor Springs, MI. Not sure if it's their website or a Google search result. When you call it you don't know you're calling a third party. All questions regarding who they are were avoided. I was threatened with my room not... / payment not received by hotel - so I was double charged

Jan 06, 2016

I booked 2 nights at the Hampton Inn in Pittsburg, CA. When I checked out the Hampton Inn billed my credit card for the room. The room was prepaid on the same card through When I contacted Hampton Inn to have the charge reversed they said I was charged because the... / found on most hotel websites

Nov 06, 2015

Do yourself a favor and call the hotel that you desire to go to directly--never book a room online. This company somehow took a reservation I made on Holiday Inn's website--and couldn't even get the destination correct. They said the rate I secured could not be issued a refund---there wa... / I was refused a refund

Sep 21, 2015

First - duplicity. Appearing to be a call center for an actual hotel. Second - Refuse AARP Reservation Third - Change Reservation Rate after Hotel made adjustment Fourth - Charged my account for full reservation before I ever checked into hotel' Fifth - I became ill and had to leave after...

Reservation - / motel "best rate" pricing

Sep 17, 2015

The web site says 'best price available' which apparently means best for Reservation-Desk because when I arrive at the Comfort Inn I found that I could have booked the room for 25% less if I had simply called the motel directly. My advice - stay away from this company. There are numerou...

Reservation Desk / ripped off

Jun 10, 2015

Reservation Desk's phone number was somehow in my Google search for the hotel I was looking to stay at. There was no indication of this being RD's number as the hotel website listed Reservation Desk phone instead of their own. Upon checking out I did not get a receipt as they... / their deal was scam

Nov 22, 2014

Don’t trust to the company They offered me good deal, but when I wanted to pay for the booking, it turned out that they didn’t tell me about all charges and fees. In result I needed to pay more than $1, 000. OMG. I tried to cancel this crap, but the...

www. / they ignored my request and charged me for the reservation

Nov 16, 2014

I made the reservation through the website www. I spoke with the rep and asked not to charge my card, ‘coz I wanted to pay with cash. I was shocked when I checked my account and it turned out that they took money for the reservation. The rep ignored my request...

Reservation Desk / no refunds

Oct 25, 2014

I went to reservation desk. Come and book the room in New York City which was supposed to be a sweet they took out $ 2100.00 out of my bank account and when I got to the hotel it was not as sweet it was a single bedroom that was only worth $900 reservation desk promise to refund of the...

Reservation - / rude receptionist and no confirmation info

Aug 31, 2014

I booked room through the website I filled the form and paid about $30 per night, but after that I haven’t received any info about the room and my order. I waited couple of hours, but nothing. I called to this company and it turned out that my email with the... / hotel rate inaccurate

Jul 28, 2014

I called 2 weeks ago to discuss making group reservations at a local hotel for a training I am doing. The representative quoted me a rate, agreed to hold 5 rooms at that rate and told me to have guests contact him to get rate. When they tried to make the reservation, they were told that...

Reservation - / refused to refund

Nov 02, 2012

I was searching for a hotel in the internet and ran against website. I registered for $10 and then I found out that there are no rooms available on 11/22. I called them and asked to return me registration money as I didn’t get the services I paid for, but they refused.