ReservationDesk.com review: Hotel booking you booked wrong state.

My mom booked a hotel through you and she told you what city and state and you booked the wrong city and state. You charged her $573.79. We were going to a wedding and we go there and we didnt have a reservation. We had to pay for the hotel room. Did'nt have time to call to get fixed. I called the next day and spent 30 min on the phone. Your company said they would said we had a good case and you would send it to your support team. I gave you my mom info and my you said we didnt hear anything to call back. I called back and line is dead.