ReservationDesk.com review: They booked the wrong dates

I was planning a trip to Country Inn & Suites by Radisson, Pigeon Forge South, TN. I told them about the dates from my itinerary, they booked the wrong dates got there didn't have a room ended up costing me a extra 190 dollars, got them on the phone the assured me they would reimburse me. started calling when i got back, they didn't even register the complaint, It took 4 calls to get the complaint registered, then got a e-mail saying they were not at fault and wouldn't reimburse me, hours on the phone and nothing done about problem. after they promised on the phone at the hotel they would.