ReservationDesk.com review: Reservation desk

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Good morning,

I called the reservation desk this morning regarding the reservation I booked and paid for at the Howard Johnson in Thunder Bay for my sister in law Dori; see email below.

I understand that there is no refund for this reservation. What I requested was for the date to be changed as the highway for me to drive to Thunder Bay from my location is closed due to freezing rain.

I was informed that there is no refund for the reservation and I explained to the Agent that I wasn't looking for a refund but for the date to be amended to May 5th.

The Agent told me that amending the date is not an option. Where exactly does it say under your policies that a date can't be amended? It only says "non-refundable".

The Agent told me that my only option was to cancel the reservation and rebook it. This would have led me to be charged twice for the same reservation.

I would suggest that you amend your online policy that you send customers and for it to specifically state that not only is the room non refundable but that the reservation dates can't be amended.

I will certainly be making others aware of the poor quality customer service I received from your reservation desk and will book directly with Howard Johnson in Thunder Bay in the future.

Chantal Walterson
From: pgignacozzy
Sent: April 28, 2025 10:30 AM
To: [protected]@hotmail.com
Subject: FW: Booking Confirmation

Sent from my Galaxy
-------- Original message --------
From: Reservation Desk
Date: [protected]:03 a.m. (GMT-05:00)
To: [protected]@sympatico.ca
Subject: Booking Confirmation

Reservation Desk
Booking Confirmed!

Dori,

Your booking at Howard Johnson by Wyndham Thunder Bay for 2025-04-29 is confirmed. Find your reservation details and other helpful information below.

Have questions?

Give us a call at [protected].

Your Booking

 
Booking Itinerary Number

[protected]

Howard Johnson by Wyndham Thunder Bay

 
Address: 686 Memorial Ave, Thunder Bay, ON P7B3Z5

Phone: [protected]

Manage Booking
Booking Information

 
Check In: 2025-04-29 4:00 PM - anytime

Check Out: [protected]:00 AM

 
Reservation:

Room - 2 Queen

Room(s): 1

Night(s): 1

Guests:

Dori Gignac

Total Guests: 2

Subtotal: CAD 139.4

Taxes & Fees: CAD 43.27

Service Fee: CAD 17.99

 
 
Total: CAD 200.66

*We have charged your credit card for the full payment of this reservation. Your booking is guaranteed and paid in full.

*This transaction will show up as a charge from Priceline, our hotel partner. A service fee of CAD 17.99 is non-refundable. If you believe this booking to be the result of fraudulent activity, please contact [protected]

Payment Information

 
Chantal Walterson

Credit Card Type: Visa

Credit Card Number: 0313

Client Information

 
Dori Gignac

+[protected]

[protected]@sympatico.ca

Print
Cancellation Policy

 
This reservation is non-refundable. There is no refund for no-shows or early checkouts. The Reservation Desk CA$17.99 fee included in the total is non-refundable. We do not charge any additional change or cancellation fees.

COVID-19 will not qualify as an extenuating circumstance for cancellation purposes.

Hotel Policies

 
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Age Restriction

Guests under the age of 19 can only check in with a parent or official guardian.

For questions regarding our cancellation policy, please review our Frequently Asked Questions or call one of our friendly Reservation Desk agents at: [protected]

This email was sent to [protected]@sympatico.ca

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