The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Reliance Home Comfortwater softener, air filter

R
This review was posted by
a verified customer
Verified customer

To whom it may concern,
Hi there! How are you? We henry and roselle timog. We live at 2669-24 southvale crescent, ottawa, ontario k1b4v2. Our enbridge account number# [protected] 6. We have to make and file a compliant with this companies, reliance home comfort, viva financial, and utilebill. Because, we got on scam. We are a victim of fraud. This companies are the door to door seller, that lied to us. They came in to our house, they said, they just want to check our furnace. But then they installed their products into our furnace, they said its free, and its ontario law. We signed the pappers without cost. But then, all of a sadden they charges into our enbridge bill. We are shocked! We tried to contact them to cancel their product, since january 2018. But they said, they cannot cancel it. We already file a complaint to the comsumers protection, against of these companies. We already advised by the lawyers of probono onatrio. (legal adviser of ontario) that, we have to file a complaint to enbridge, against of these companies, to stop them/ stop the payments to them, and to remove in our enbridge acct. Please help us, please remove this companies that changes in our enbridge bill acct. As soon as possible. We really need your help.
Thank you, for your kind and consideration!

Respectfully yours,
Henry and roselle timog

water softener, air filter

RESOLVED

The case is solve! they reimbursed our money, and cancelled the acc. thank you

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