Reliance Communicationszero connectivity postpaid mobile [protected]

K
This review was posted by
a verified customer
Verified customer

20 June 2017
From
Kurian Katticaren
22/G Noombal Arena, Opp. Axis Bank ATM
Puliambedu, Chennai 600077
[protected]/[protected] - [protected]@gmail.com

To
Mr. Harish Janardhanan, Appellate Authority,
Reliance Communications Ltd., 6, Haddows Road, Nungambakkam,
Chennai 600006 - [protected]/ rcomappellateauthority.[protected]@relianceada.com,
Dear Sir,

Zero Connectivity - Roaming Post Paid Connectivity No: [protected] – Kurian Katticaren
Existing Complaint No. [protected] (since 2nd May 2017) - Chat Interaction Reference: [protected] (20 June 2017) - Customer Care Reference No: [protected] (19 June 2017) -Escalation Ref: [protected] (20 June 2017)

From the beginning of last month (2nd May 2017), I have been taking up with Reliance Communications that my roaming number is getting zero connectivity.

Though partial connectivity was restored during the last week of May and first week of June, from 17th June 2017, I am experiencing once again zero connectivity while using the phone from my registered home address. Connectivity when I am on the road or roaming is OK.

I was told in May that the problem was because you were optimizing the connectivity services in my area. I fail to understand that you require such a long time (more than 45 days!) to optimise services and to restore connectivity.

Since I am a senior citizen and my wife is bed ridden after a craniotomy, I need immediate access to her doctor and also need to make online financial transactions since I cannot leave her and go out. I hope you will understand the serious difficulties you are causing me by persisting with zero and near zero connectivity. I can neither receive nor make calls. I cannot send SMS and cannot make any online financial transaction since OTP generated is not getting transmitted to me.

My I hope that Reliance is as much committed to quality service to its clients as to increasing its client and revenue base. May I look to prompt redressal of my grievance.

Thank You.

Kurian Katticaren

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.