Regus
reviews and complaints

I use a small office at regus and I am continuously being tortured with errors on my invoices for 3 months and now they have directly charged money from my card for an invoice that has been already paid as a bank transfer.

What is frustrating me the most is, all the staff in Regus I have communicated is helplessly telling me they are unable to do anything but would have certainly reversed these errors if they were capable. I was escalated to a lady who has also been helpless for the past few weeks. I have sent emails after emails regarding this and the accounts department is just making more and more errors.

Can I please be put in touch with someone capable? Can I talk directly to one of the directors?

I signed a Lease for May 2021. The Leasing Manager was very professional and was very responsive. We signed the lease and realized that we were not able to move in as stipulated. We also realized that we were not given the key and wanted to discuss that. We called and left several messages for Fabio and Fabio did not return the call, close to the end of May we continued to call as well as sent emails and to no avail, not one of our telephone calls or emails were responded to.

Finally at the end of May after several phone calls I got Fabio on the phone he advised me that he could not make the changes and he would have me speak to his manager.

I spoke to his manager and his manager advised me that she would send an email to the area manager and copy me on the email. Immediately after our conversation, I sent an email to the manager and copy Fabio as to what was discussed, and advised her that I was waiting for the email.

A few days later I followed up because I did not get a response, this now seemed to be the trend in the management does not follow up on their promises.

It was only then I received an email from Fabio regarding the response I was waiting for regarding the contact information for the area manager.

Fabio at no time returned my calls to push back the lease, to organize pick up of the keys, to order the file cabinets, and finally hung the phone up on me during a conversation in front of my children without hearing from me. If we have not started a relationship and this is how he treats a new tenant then how will I be treated when I am a tenant.

Fabio Kern has failed to deliver on the lease agreement by not responding to our calls to push back the lease, deliver or make arrangements for the key delivery to access the office, make arrangements with us to order the free furniture that he promised, and committed to during the lease tour and finally refusing to discuss with me the arrangement to pick up the keys and the lease. For those reasons, we are requesting full credit and canceling the lease.

We need full credit and the lease to be canceled. Fabio Kern did not represent the Regus promise in any sense of the word. REGUS PROMISE "Our people make us. When businesses choose Regus, they're not simply choosing a workspace. They're choosing our people. Our dedicated teams define Regus - together creating a friendly, professional, and consistent experience for our customers, every day, in every location." The experience in the Miami location did not live up to Regus Brand Promise that he has created is unfulfilled promises, lack of follow up and follow-through, charging for services without delivering access to space, complete disrespect by hanging up the telephone on me in the middle of a conversation as well as the fact that he or his manager did not return phone calls or provide the information that was promised.

June 9, 2021
Re: Regus Roseville 915 Highland Pointe, CA Location

I received email notice about my renewal and there is a link in the body of the email that said click here if you do not wish to renew. I clicked on that link and it took me back to the email. Obviously, that link/email had some technical errors and I can't not complete the request. Then I emailed them back saying I don't wish to renew the contract. I never got any acknowledgement that my contract was terminated.
This happened during the pandemic lockdown. The office did not answered the phone nor my emails. Then I received an invoice that charged to my credit card on file in May. I immediately emailed them but no reply so I emailed them again and again. Three emails were sent, no response.
I tried to call but I got recordings. I called again and spoke and someone
answered the phone. He told me that I can only email them since the Corporate is overseas to resolve this. I was extremely upset and asked to speak to a manager. I finally got to talk to someone and she asked me to forward the email I sent to Regus in January. I forwarded the email to her but she did not receive it. Then, I sent email to her personal business email, she still did not get it. Then I faxed the email to her. After she got my fax, she submitted the termination ticket to the billing but the "billing department" refused to honor my request before the email I sent was less than 3 months notice. My email date showed it's only 3 days later than it's suppose to be according to their term. That was the only email I have saved. Most of my other emails were deleted so I could not provide it.

The bottom line: The Regus Corporate is unreasonable. First, this was technical errors on their part that I could not complete my notification with the link they sent me. Second, when I sent emails, no one at the local office who really opened my emails. No one answered the phone, they still can't receive my emails. It's obvious the only communication I have is via fax.

Businesses are going out of business because of the Pandemic lock down. No one really worked. People were afraid of contracting virus or spreading the virus to other people and stayed home.

Landlords are forgiving rents to people who can't pay rent due to unemployment. Our business also closed.

June 2, 2021- I spoke to an agent that stated that my account is blocked. I was charged a reinstatement fee after I was told that I would not be charged. I spoke to Maria and said that the collection department handles this dispute and that I was not charged a reinstatement fee. [protected]. This company continued to charge for mail forwarding, late fees for a virtual office that was never used. I recommend that you do not use this company and report this negligence and unfair business practices.

Hi Regus,
I've had a great time in my office but have now left. I'm waiting for my deposit to be refunded. Can you help with that please. My membership number is [protected].
I have checked with my previous centre team and they've let me know how to request the return in the online account. Which I have done but yet to receive the payment.
Thanks

My name is ari peters osf penske logistic.
Your focky manager named francis created a problem to our company and our employees.
We rented this suite 155 and suite 152 on or about june 2020.
Our propose was to do business in this state.
Francis your manager stated to harrass, to annoy, to defamate
to insult our company and our employees.
She engaged discriminatory treatment, abuse of power, illegal handle of my business assets as computers, office supplies, personal belonings and phones.
She engaged in enforcing ilegal procedure to disposs our things which took for her own use and enjoyment.
Francis insulted my employees denieying access to the suite 155 and suite 152 with warming of use of police force for trespassing.
Francis engaged in false statements about issues with the accounts of penske. Also she demonize our financial private information broadcasting to other menbers and regus staffs and managers in other nationwide locations.
She is a bad apple and direct hit to our honest business operation.
She continue her conduct aganist penske and her employees
for the time of 1 years creating fear and disconfort all the time.
Conclusion: francis is a bad officer and a bad person commiting
horrible acts against penske and their empoyees without valid
reasons.
Regus have the obligation of be fair with the tenant.

All actions of francis are illegal, unfair.

Regus have to fire francis for her actions.
Regus have to restore penske and their employees to this location at once.
Regus have to waive 10 months of rents due to her behavior.
Penske lost important employees, loss of revenue of $ 1000000.
Dollars, loss of valuable business opportunities, loss of assets value at 45.600.-, loss of reputations.

I rented one of your offices when I accidentally signed an email (clicked on signature) on the first time I made enquiries at you Bridgeport office. After reluctantly paying for a good number of months. I went to the United States on the 18th of April 2021, I made contact with the Bridgeport office to collect my office details and keys, I was informed by the manager Ken/ and another lady that the tenancy had frozen and the do not have any office for me. I then contacted the office of the chief executive officer about this, I have still not received any response from them. I have now returned to the United Kingdom and since the office has not been allocated to me. I am requesting a full refund for all the monies deducted from my account and I want the tenancy terminated from immediate effect.

I find your self very appalling. I contacted one of your centre in Slough and was given an office. I managed to sign a one year contract it due to poor customer services I decided to cancel. I had paid for 3 months without the use of the office as I was told that they needed to cut the keys. This did not happen and when I tried to cancel the contract I am being told that I am unable to cancel this and I have to pay in full something that I haven't used.

The case is now being referred to ombudsman just because of the services received.

Company name: NMNP CI SAS Abidjan - Ivory Coast
Client n. [protected]
Regus customer since April 2020.
In April 2021 we received a different invoice than before -Ann.1- exp. 15/4/21 -(bigger amount) without any contact from Regus people.
Once we got that after one year contract conditions are changed, we tried to solve with Regus office manager. Target was coming back to same conditions we had. -Ann.2- exp 15/3/21 and paid.
After weeks of difficult negotiations we decided last days to confirm an higher amount than before, but less than the new invoice (Ann.1)
This week we received a document -Ann. 3- in which Regus said that we have two months not paid (May and June) withe June invoice (we had to ask for that!) higher than agreed and including amounts for late payment!
To close the show yesterday we received a Service Suspension Warning -Ann. 4-, as we are the worst customer, after only 5 days in May not paid and trying to understand through my assistant in Abidjan how to close the issue.
To confirm our willingness we paid today the invoice expired on 15/4/21 but it is really difficult to us to believe that this behavior come from Regus that we were planning to use with our different companies in Switzerland, Italy, Dubai and others.
Please reply to me: Mr. Davide Firmo, President of the NMNP CI d.[protected]@effe-soluzioni.it

I'm sending this message because I'm continuing to be harassed by Regus collections for a total of now $275. My business did not operate at all in 2020 & is still out of commission but your collections department continues to charge me monthly. I told a customer service representative this is August of last year but they didn't cancel my contract & when I called back the following month the supervisor rudely handled the call & said I was locked in to the contract

Hi,

During this pandemic I signed a contract to use one of regus offices in Manchester fountain street but due to unforeseen circumstances I had to cancel this contract within 14days which I thought was expected. I sent email to my agent. He told me to contact help desk to cancel the contract, I emailed them and the main centre office which they never got back to me. However, I just assumed that it has been resolved but unfortunately it didn't. I keep getting emails for my invoices. The sad thing is that I never received any keys or even step a foot into that office. This is outrageous and very despicable. How do you expect me to pay for something I haven't used or seen. This is pure evil!

I am really unhappy with the service provided at regus. Rhe coffee machine never working ect and still having to pay for it.
Today you also tried to take £201 out of my account without my authorisation! I dont have a direct debit set up with you so you shouldnt legal be allowed to this. Also £201 to paint / clean a room thats only been in use for 3 months out of the 8 months renting it. Is shocking. I have rang your customer service team and you haven't even solved the matter, and you the had cheek to email me " are you happy with the phone call today" the answers is no, i want my desposit back in full and i want you to take responsibility for the fact you tried to take money out of my account with out my say! Which is probably not even legal. I will be letting everyone know never to rent a property from you as you literally rip people off!
So if i can please have my deposit back and a email of apology for trying to take money out of my account without me knowing that would be thw least you can do!

Regus tries to get me to pay for office space that was cancelled after they failed to give me a written copy, did not give my the keys or access to the office, made numerous mistakes on the invoice/billing, did not order any furniture and for which I never even had access to the building. They waited for three months, had their corporate collectors call me and threatened me with emails that did not include the full names of the person sending me the communication. Three years ago, I had the same experience with them as they tried to bill me for hundreds of dollars of unauthorized xerox copies. This company has local representatives who seem to be able to do almost nothing to assist but plenty to make administrative errors that they always say, can't be corrected. Billing errors are commonplace and no one can understand or make sense out of their billing system not even local employees. They have numerous locations across the USA and around the world. They have multiple corporate addresses and telephone numbers, many with slight variations from others. Many posted links on web addresses are broken. This company has trouble written all over it. Are they bad by accident or design?

I got an email on 1/24/21 saying that my agreement will automatically renew on 2/1/21. In email it gave me the option to not renew my agreement. I clicked this and it takes to me to the home page but the link redirected is a termination link with number in it.
www.myregus.com/home?emailredirect=account%2Ftermination%2xxxxxxxxx-xxxx-xxxx-xxxx-FDxxxxxxxxxxx
I followed their provided guidelines and instructions to cancel this agreement. Knowing the complaints of previous customers, I recorded this process as legal evidence. Come last week, I got an invoice to pay for next month. My agreement expires 4/30/21. I contact the office and they say that there is no termination request in system. I contact customer support and one lady Jasmine Jaidi says the "Unfortunately we are not able to assist with the termination as the proof provided is not sufficient

The video showed that you view the reminder mail on 25 Jan 2021 however it do not state that the termination is requested "

The video clearly shows me clicking " I do not wish to renew my agreement" and being redirected to the link. I tried replying to Jasmine Jaidi asking if she even watched the video, and turns out the query was deleted and message didn't deliver.

I have been trying to get in contact with the help desk with no answer for several days. They are holding a $700 retainer balance from me and still have the invoice on my account.

If I don't hear back any response and get the clearly terminated renewal off my account, I need to know how to take this to the American Arbitration Association.

I have attached the video and a picture showing proof of the date the video was taken.

I ended my lease for office space in 11/2020. It is now April 9st, 2020 and I still have not received my retainer deposit of over $2200. They have the absolute worst customer service I have ever experienced. I called literally 30 times without resolution. Every time I call, I receive a different excuse of why I have not received my retainer deposit. It took 22 calls just to speak to a manager. The manager claims Regus doesn't have the ability to cut a physical paper check and the only way I can receive my refund is via a bank transfer. I bank at a major bank (Chase) and have verified the correct domestic incoming wire transfer 4 times and Regus still says it is not correct. There is no excuse to explain this run around other than unethical business tactics to avoid refunding my deposit per the contract.

I have reported this company to the Better Business Bureau

What type of unethical business you are running, I wish I read all the complains about your company, very bad, this company is going to shut down soon. I get transferred and am on hold for some ridiculous amount of time. I have been trying to cancel a month to month contract. Again, no answer to that question. What a terrible policy and makes no sense if you cancel on 15th how on earth you charge me until April 30th if it is a 30 day notice. We are not fools here. What on earth is restoration fee if it is a month to month contract and a 30 day notice. You guys emailing me saying I owe two unpaid months of service. And your agents don't know anything they are very unhelpful It is like an endless parade of circular logic with you people.