Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Office Space and Supplies Regus
Regus

Regus review: Regus/ HQ /IWG- Management Communication and Responses to inquiries I've submitted to the portal ( 1 comment)

M
Author of the review
3:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Review updated:
Replied
The company left an official comment on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

The lack of responsiveness and on-site support at this location has become unacceptable. Despite submitting eight documented inquiries with assigned case numbers, most have not received adequate follow-up or resolution.

It is extremely concerning that management continues to overlook these ongoing issues. There is rarely a receptionist present to greet clients, handle mail, or assist tenants, leaving both tenants and visitors frustrated. This lack of attention reflects poorly on the management of this center and negatively impacts our businesses.

I am requesting immediate action and direct communication from the management team regarding how and when these issues will be corrected. Tenants are currently lacking consistent communication, proper staffing, and a professional environment.

Tammy R. Stephens

Claimed loss: Please see enquiry CEN-[protected] CRM:[protected]/

Desired outcome: I would like someone in management to call me back when I leave an email or portal inquiry for a change. I am interested in learning about the solutions to the issues I have discussed and would like to be informed of where they are headed.

Confidential Information Hidden: This section contains confidential information visible to verified Regus representatives only. If you are affiliated with Regus, please claim your business to access these details.

Regus response
Nov 05, 2025 5:55 am EST
Regus customer support contacts
Phone numbers

+1 (855) 400-3575

+371 67 118 333

Address

26 Boulevard Royal, L-2449, Luxembourg, 60611-1962, LU

Website

www.regus.com

File a complaint Write a review
View all Regus contacts
Hi Tammy,
I sincerely apologise for any inconvenience caused and have asked the line manager of your IWG location to investigate this as a priority.
At IWG, we are committed to the highest standards of integrity, honesty, openness and professionalism in all our activities. We will ensure the situation is properly investigated and quickly resolved.
A member of my team has already contacted you to support you and ensure a complete resolution.
Best,
Lorraine Brule
Global Customer Service at IWG
More
Send message
Copy link
Report
1 comments
Add a comment

More Regus reviews & complaints

Regus - Scam billing and contract fine print 58
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Regus - Global consumer fraud 20
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Regus - Dishonest practices 44
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Regus - Hidden renewal clauses and misleading info by reps 25
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Regus - Sly business practices 8
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Regus - Office rental space
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Regus - regus group
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Regus - office services
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Regus - virtual office 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Regus - Co-working membership contract 1
View all Regus reviews and complaints

  1. Regus Contacts

  2. Regus phone numbers
    +1 (855) 400-3575
    Click up if you have successfully reached Regus by calling +1 (855) 400-3575 phone number 0 0 users reported that they have successfully reached Regus by calling +1 (855) 400-3575 phone number Click down if you have unsuccessfully reached Regus by calling +1 (855) 400-3575 phone number 0 0 users reported that they have UNsuccessfully reached Regus by calling +1 (855) 400-3575 phone number
    +371 67 118 333
    Click up if you have successfully reached Regus by calling +371 67 118 333 phone number 0 0 users reported that they have successfully reached Regus by calling +371 67 118 333 phone number Click down if you have unsuccessfully reached Regus by calling +371 67 118 333 phone number 0 0 users reported that they have UNsuccessfully reached Regus by calling +371 67 118 333 phone number
    +1 (800) 633-4237
    Click up if you have successfully reached Regus by calling +1 (800) 633-4237 phone number 0 0 users reported that they have successfully reached Regus by calling +1 (800) 633-4237 phone number Click down if you have unsuccessfully reached Regus by calling +1 (800) 633-4237 phone number 0 0 users reported that they have UNsuccessfully reached Regus by calling +1 (800) 633-4237 phone number
    More phone numbers
  3. Regus emails
  4. Regus address
    26 Boulevard Royal, L-2449, Luxembourg, 60611-1962, Luxembourg
  5. Regus social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 05, 2025
  7. View all Regus contacts
Regus Category
Regus is ranked 3 among 21 companies in the Office Space and Supplies category
#01 Office Depot Office Depot #02 Uline Uline #03 Regus Regus #04 Steelcase Steelcase #05 FormSwift FormSwift

Most discussed Regus complaints

Misrepresentation of lease
4
(opinions to this review)
 Coworking desk continues to be charged after payment period terminates
2
(opinions to this review)
 Regus / iwg beware - deceptive tactics & dishonest
2
(opinions to this review)
 Deposit refund
2
(opinions to this review)
 They stopped collecting my mail and refuse to speak t me about it
2
(opinions to this review)
Regus Alternatives
Office Depot 365 reviews Opus Virtual Offices 11 reviews BCW Diversified 5 reviews Terra Management Services 6 reviews OfficeCrave 1 review