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CB Office Space and Supplies Regus Complaints #122-141
Regus

Regus review: Private office retainer refund

P
Author of the review
5:59 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more
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Hello - I requested my retainer refund through the portal on my online account. I have waited the 30 days plus to 5-7 business days for the transfer period and I have not received anything. I am owed $1236.00.

Account Code: [protected]

Regus will not return your retainer unless YOU request it, which is a terrible business practice. I recommend that no one rents office space from Regus ever! They are basically trying to get me to forget and keep my money.

When can I expect my money back?

Desired outcome: I need Regus to send me my retainer refund in full.

Regus response
Jun 21, 2023 4:26 am UTC
Regus customer support contacts
Phone numbers

+1 (855) 400-3575

+371 67 118 333

Address

26 Boulevard Royal, L-2449, Luxembourg, 60611-1962, LU

Website

www.regus.com

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Hi Michael,

We understand how important your return of retainer is and our standard timeline has not been met on this occasion. For this, we deeply apologise.

Due to an unforeseen issue with your payment, it will have to be rerun which has caused this delay.

Again, we sincerely apologise for the inconvenience this may have caused. Once we reprocess your refund you will receive a correspondence letting you know that the payment processed successfully.

All the best,

Lorraine Brule

Global Customer Service at Regus
Update by PissedRegusFormerCustomer
Jun 22, 2023 1:33 pm UTC

After reading this website, It appears a lot of returned retainers fail to be return on the first effort. Perhaps Regus should change how it processes retainers...

For example, when I added my bank account information to the retainer section in my account, the website auto populated the routing number and bank address, which was wrong... shocker... Why does such a large company have the worst billing/invoice/retainer portal I have ever seen?

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  1. Regus Contacts

  2. Regus phone numbers
    +1 (855) 400-3575
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    +371 67 118 333
    Click up if you have successfully reached Regus by calling +371 67 118 333 phone number 0 0 users reported that they have successfully reached Regus by calling +371 67 118 333 phone number Click down if you have unsuccessfully reached Regus by calling +371 67 118 333 phone number 0 0 users reported that they have UNsuccessfully reached Regus by calling +371 67 118 333 phone number
    +1 (800) 633-4237
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  3. Regus emails
  4. Regus address
    26 Boulevard Royal, L-2449, Luxembourg, 60611-1962, Luxembourg
  5. Regus social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 26, 2026
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