The complaint has been investigated and
resolved to the customer's satisfactionResolved Regus — hidden charges/inefficient billing
resolved to the customer's satisfaction
I recently signed an agreeement with Regus-move-in date is December, and I have had ongoing problems with the billing department as well as having discovered that I am locked into a 3-month virtual office agreement post-my tenancy ending. Specifically, though I provided the billing department with my credit card details for my deposit, they still have not deducted the amount from my c. card. Though I e-mailed and posted my direct debit mandate form back to them in September, still, no direct debit has been set up as of yet. Instead, I received an invoice for December with two late payment fees on it! Two late payment fees I refuse to pay, given I provided Regus with all the information they needed in order to take the necessary payment, yet they failed to do so.
My recent problem that prompted this complaint is that, to my horror, I stumbled across numerous on-line negative write-up's on Regus, by Regus tenants, specifically, re-the hidden charges, the most common one being the 3-month automatic VO agreement. I decided to look at my T & C today and to my horror, see that I may have signed up for a 3-month VO agreement after my current lease ends. I find this so dishonest of Regus because when I signed my agreement, the only charges put on my agreement were the ones I agreed to-my area sales manager did not mention a VO agreement. I need to explain that I am a sole trader, I earn about £40, 000/year (before deducting my expenses). I am not a big corporate company and simply can't afford a VO agreement that I did not agree to, or need. It is wrong to assume that all Regus tenants will need a VO. I have no need for one. My Centre Manager will not be answering my calls-I take all of my own calls due to the nature of my work. I am not one of theit big clients, and I feel strongly that their contracts should be modified according to their tenant's needs and more importantly to their income. I am now wondering if signing my agreement was the biggest business mistake I have made thus far. I am a small company and find the hidden charges most dishonest. This is no way to welcome a new tenant.
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