Our company was opening a new office in Nashville, TN, and we had been searching for a small office space to accommodate our two employees. While doing research, we came across the Regus Group, offering us an all-inclusive package in one convenient monthly bill. This was an ideal plan for us. We began our relationship with Regus in October 2008, and after just one month, we were highly disappointed. We began seeing charges for services that were priced much higher than the area average. Getting in touch with the General Manager at that location was nearly impossible. Emails were sent and phone calls placed, and were not returned for days when there was an urgent need for a response. After being disappointed in so many ways, we decided to terminate our relationship with Regus, and move to the private sector where terms were a bit better, and the bills would be more manageable. We received our final bill from Regus, and saw charges that we never agreed to pay. Regus wanted to charge us a “Business Continuation” fee, which, when looking over the T&C, there was nothing specified that we would be charged for something like that. We had no qualms about paying an exit fee, as this is standard, but we were charged an exorbitant amount. While we could have paid a cleaning service somewhere in the amount of $75.00 to clean the office, Regus charged us more than double that price. We felt really let down by Regus, and will never do business with them again, nor refer anyone to their offices.
The complaint has been investigated and resolved to the customer's satisfaction.
I concur about everything that has been stated! We were hit by the same charges unknown to us! They are scams and something has got to be illegal about what they're doing.
I agree, stay clear of Regus.
Highly agree. All around they are too expensive and the fee's are ridiculous. I would never recommend there service to anyone in any location.
Yes I totally agree I am having murder with one in the UK at the moment who have provided an absolute sham of a service and wont do a thing about it having a huge detriment on my business! Steer clear of Regus
Regus is the biggest rip off in the world. they charged us than here in cupertino for one year of membership and the place closed down right after. now, they have scamed us of our money and no refunds are issued.
I am furious... do not pay a dime to regus business centers... pls keep your money away from these frauds...
Anyone wants to sue them? let me know... I am all for it!