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CB Office Space and Supplies Regus Complaints #122-141
Regus

Regus review: Fraudulent charges by regus

T
Author of the review
10:40 pm UTC
Verified customer The reviewer confirmed their account using Google. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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The company left an official comment on this complaint.

I cancelled my Regus account back in April, paid off all my balances with them, fought for months to get my retainer fee back and now they are saying I have an outstanding balance? These guys have done nothing but make my life difficult. I have no idea how Regus is saying I have an outstanding balance when I haven’t leased an office from them in months and paid everything on time with them. This is ridiculous! Please remove these fraudulent charge from my account.

Desired outcome: Removal of fraudulent regus charges totaling $450.57

Regus response
Jul 10, 2023 7:15 am UTC
Regus customer support contacts
Phone numbers

+1 (855) 400-3575

+371 67 118 333

Address

26 Boulevard Royal, L-2449, Luxembourg, 60611-1962, LU

Website

www.regus.com

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Hi Torrey,

I’m sorry if you felt the need to escalate this.

We had an issue with the information being fed to your online account. This has caused the displayed balance to be inaccurate. We apologise for this isolated incident and can confirm that we have processed all refunds that are due.

A member of my team has been in touch to confirm all the details with you and I have also contacted our IT team to ensure the balance is corrected.

Kind regards,

Michelle Spire

Assistant Global Customer Service at Regus
Resolved

This complaint has been resolved automatically due to user's inactivity.

Keywords:
account april balances fraudulent charge office outstanding balance retainer fee time
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  1. Regus Contacts

  2. Regus phone numbers
    +1 (855) 400-3575
    Click up if you have successfully reached Regus by calling +1 (855) 400-3575 phone number 0 0 users reported that they have successfully reached Regus by calling +1 (855) 400-3575 phone number Click down if you have unsuccessfully reached Regus by calling +1 (855) 400-3575 phone number 0 0 users reported that they have UNsuccessfully reached Regus by calling +1 (855) 400-3575 phone number
    +371 67 118 333
    Click up if you have successfully reached Regus by calling +371 67 118 333 phone number 0 0 users reported that they have successfully reached Regus by calling +371 67 118 333 phone number Click down if you have unsuccessfully reached Regus by calling +371 67 118 333 phone number 0 0 users reported that they have UNsuccessfully reached Regus by calling +371 67 118 333 phone number
    +1 (800) 633-4237
    Click up if you have successfully reached Regus by calling +1 (800) 633-4237 phone number 0 0 users reported that they have successfully reached Regus by calling +1 (800) 633-4237 phone number Click down if you have unsuccessfully reached Regus by calling +1 (800) 633-4237 phone number 0 0 users reported that they have UNsuccessfully reached Regus by calling +1 (800) 633-4237 phone number
    More phone numbers
  3. Regus emails
  4. Regus address
    26 Boulevard Royal, L-2449, Luxembourg, 60611-1962, Luxembourg
  5. Regus social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 26, 2026
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