Regus review: Business address services that were not used and canceled the next day

I am writing to formally demand a full refund for the charges assessed by Regus on December 10, 2024, for a virtual office agreement at 1560 Wall St, Naperville, IL 60563. The agreement was canceled within 24 hours, on December 11, 2024, after I discovered that the address could not be used for the intended purpose of registering my Illinois LLC. I received no services, did not access the facility, and did not utilize the address in any capacity.

Despite timely cancellation and non‑use, Regus has refused to issue a refund for the December and January charges. This refusal is unacceptable and constitutes an unfair and deceptive business practice under the Illinois Consumer Fraud and Deceptive Business Practices Act (815 ILCS 505/2). Retaining payment for services that were never provided, and that were canceled immediately after purchase, is unreasonable and results in unjust enrichment.

Key Facts

Service purchased: Virtual Office at 1560 Wall St, Naperville, IL
Date of charge: December 10, 2024
Date of cancellation: December 11, 2024
Services used: None
Reason for cancellation: Address not eligible for LLC registration, Google Business Profile Registration
Refund requested: Full refund of all charges for December and January
Legal Basis for Refund

Your refusal to refund violates:

Illinois Consumer Fraud and Deceptive Business Practices Act (ICFA)
Common‑law principles of unjust enrichment
Basic contract fairness, as no services were rendered
Illinois law prohibits businesses from retaining payment for services not provided, especially when the consumer acted promptly and in good faith.

Demand
I hereby demand that Regus issue a full refund of all charges associated with this agreement within 10 business days of receipt of this letter.

If this matter is not resolved within that time frame, I will proceed with the following actions without further notice:

Filing a formal complaint with the Illinois Attorney General – Consumer Protection Division
Filing complaints with the Better Business Bureau (BBB) and the Federal Trade Commission (FTC)
Initiating a chargeback with my financial institution
Pursuing recovery through Illinois small claims court, including court costs and allowable damages under ICFA

I prefer to resolve this matter amicably and without litigation. However, I am fully prepared to pursue all available remedies should Regus continue to refuse a reasonable and lawful refund.