The complaint has been investigated and
resolved to the customer's satisfactionResolved Regions Bank/ Vice President Davina Hosicki — harrassment & poor service
resolved to the customer's satisfaction
Contrary this is a formal complaint against Region Bank for poor customer service and harassment's. I went to the bank a couple days ago and experience a horrible service. I was making a deposit for the over drawn amount and to keep it open. Unfortunately I had arrive 5 days too late the account was already close. When, I spoke to the teller I mention speaking with someone in customer service over the phone about my account. The representative explain that my account was still open and if I made any transaction that it would restart the account. Bank Teller told me to come in maybe the account specialist could reopen the account, so I went in thinking it going to be a delightful 15 min transaction. Instead it was a complete disasters for a small transaction I wine up speaking to Kurt Genevo to handle the transaction he was so impolite he told my daughter she was a clown. He claim that he basically remember her from the last visit. He began reviewing the account and mention that the bank close out my account. I said no the representative she said the system close out the account because of no transaction. He failed to try reopen the account he made no attempt. I remember last time my account close out a day too late my account was re-open I paid off the over drawn amount for 100.00 . Kurt Geneva was the same person that re-open the account and was instructed by the best co-worker Shanna which has been transfer to a different location. Kurt Geneva told me that no the bank isn't going to re-open my account he said if I open that it would be 10 days before I have access to my funds. I said that fine he mention well instead of opening the account use your NOW card. I thought well know it not a real checking account. I ask could you explain the close out account process and how long it take to reopen or the grace period to wait again in the near future. He simple got up and went to the back of the bank to get someone to explain the process. Instead a smiling face came of the office of course I smile back to encourage a good atmosphere. I went back to my chair and set down since she didn't tell me while I standing. She came over and I never knew who she was thinking another representative or account specialist. She never presenting herself in proper manner by the way she grab a brochure and told me to read it when I ask for more information about my account and how long should I wait to re-open. She began with this force-able voice and demanding, ruthless no your account is close and we will not reopen it. I started to ask her again could you please explain the process and what is so different thus time then the last. My account has been reopen once I told her Kurt Genevo last time he had no clue how to open application or open my account he needed instruction form Shanna account specialist. He doesn't know much she exclaim he has over 10yrs experience. Kurt Genevo made a strong decision not to open my account without any attempt. After I was told that I was not going to have my account re-open with no good merit reason. I told her VICE PRESIDENT Hosicki, Davina I would like to file a complaint she sad boldly in a rude manner better yet I 'll give you my business card. She walk out after shoving the brochure in my hand to read about closing account. I had no idea who this person I was speaking too after she gave me her card and back including her manager info then she exclaim hire her at Region Bank. I ask who she was after she gave me her business card then she mention she was the VICE PRESIDENT and I said repeated again you are a VICE PRESIDENT then I was so in shock of her irrational behavior having no time to explain a business matter. It was like here is the brochure for banking deposit and get the hell OUT. I couldn't believe she treated customer so bad with her arrogance ignoring my question. I politely ask her does she have two minutes to talk and would she like to hear my side of the story what the customer service representative told me before arriving to Regions Bank. VICE PRESIDENT Hosicki Davina said no and told me to get out like shoo-ch as if I was animal and told one of the Bank teller to call the police her name was Angel. I stood their incredibly in shock of the whole scenario a VICE PRESIDENT showing cruelty act with no compassion for their customers. I told her I thought Kurt Genevo was sending you out to explain the process and to help. Then I began to walk away headed toward the door and ask why was she asking for the police when all I did was ask for assistant but she failed to communicate properly she mention she have no time to talk about my account. She didn't care what so ever about my feelings are the image of the company. I had no ideas Region's Bank was closing their door instead of treating customers with respect small or large account this is truly ridiculous. I try to rectified the situation in a calm professional matter but that didn't matter either my kindness was not welcome. Diane Hosicki her badge had no title just a regular name tag I felt she was hiding behind her badge reason her VICE PRESIDENT title was not on her employee tag. Later on with in 15-20 minutes conversation that could have been over if she had simple answer my question in the right manner. I felt her and Kurt Genevo was a team of ignorance to customers an mistreating no matter what the circumstance maybe. I have never experience such harassment's in my life or horrible service. Diane Hosicki told me she called the police because I was at a financial institutions. I found very unbelievable to her understatement you don't have time to talk or answer any question but called the police really. You have to be kidding me. Regions Bank treat their customer with no respect or dignity as if they can run a empty bank with no employees on payroll. I didn't feel any loyalty to this dynamic situation and never seen a VICE President or bank run under these conditions. I don't feel they will be remain open to many various complaint stack to REGION BANK ceiling. When walking away from the VP they had taken my money and gave me a change for 30 dollars. I was like were is the rest of my money KURT GENVO didn't seem to know what to do after I ask for my money back. He ask VP could he reverse the transaction she agree as she was looking out the window. I walk off after my money was return and my account refusing to be explain or reopen. I kindly walk away and blurted out a few words saying VP was a stupid donkey ### and white trash her teeth was so crooked. VICE President can't afford to get her teeth fix which is mostly what I remembered, Diane Hosicki teeth was regalia . Freedom of speech is granted with no harm to others I later phoned her so called managers Mary McDonald . VP- Diane Hosicki gave me a voice mail instead of a real time number a manager had no extension. I had to leave at least three calls for falsfying fake number with no direct contact and the corporate office number is broken. I try called to CORPORATE office number was disconnected and customer service department mention their is no valid number but mailing option. KURT Genvo failed to return my TX ID at the time of service he kept it and later security of Regions Bank contacted me to pick up. He mention my behavior was poor in the lobby, I kindly mention she should have treated me right. She treated me awful and refuse to help or answer question. I will not apologize for VP that was so incredibly a disturbance to me when communication took place and customer relationship should be important. How could VP upset a customer that lead to profannity? Having a conflict of interest at a place business with my two daughter 9 and 10 heard the whole 9yard and seen scenero. No way to encourage children this is the way run a business in BANKing institution. for a charge off account. I feeled Mary Mcdonald carry the same spirite she failed to explain as well told me I could do whatever I wanted with her information. She claim she would check out my complaint I don''t beleive her becuase she responded that my 94.00 remain on their book for 30 days and no my account wll not be reopen. Because I was so aggressive for asking various question about charge off and grace period to when can account reopen. Mary McDonald the manager had no answer but speak around it. I would not recommend anyone to do business with REGIONS Bank . I suppose REGIONS bank door will be closing permantly for bankruptcy sooner then a year or two for out of service and poor relation response. I feeled VP Diane Hosicki has been treated customer this way for years and should be terminated from her position immediately including KURt Genevo and Mary McDonald should be fired on the spot right now. Again avoid doing business with company I have never experience anyservice like this before or speak withVP.