Regency Furniture Distributing
Reviews and Complaints

Beware---it's a cash and carry business. They accept personal checks but it takes two weeks for them to clear it. I was approached by salesman offering bootleg CDs when i walked in the door. Save yourself the frustration and go to reputable store like Haverty's. The quality is much better and customer service is great.

The latest piece of furniture we were buying was a king storage bed and a chest. The initial transaction for the storage bed was on May 5th. Since then I have been told by this store that the mentioned storage bed was scheduled to be in on these dates: (June 5th, 15th, 30th, July 6th, 8th, and finally sometime in August). On June 5th, I was actually told that my storage bed was in the warehouse, and on every other occasion I had to come in to find out why my piece had not arrived. I stated to the younger manager that my fiancé and I were sleeping on a mattress on the floor, and with her having a new baby, the need was urgent, but the younger manager at this location was very condescending and acted like my business was not really important. After receiving numerous calls stating that my furniture would be in the next shipment, I asked if I could trade for another king storage bed. The younger manager agreed, so a salesperson and myself found another set I liked and I made a deal with the younger manager to exchange the original king storage bed for the one I selected for another $99.00, and it would be delivered for free. This was Saturday, July 9th, 2011 when we both agreed to this purchase exchange. On Monday July 11th, 2011, I came in to finish the deal, but now the younger manager stated that he made no such deal and had not talked to me at all about this; even after the sales rep stated that he had. I felt that my time, and the sales reps time, had been wasted for months and no satisfaction was offered by the younger manager, so I requested my money back for the king storage bed. The younger manager offered no apology, nor did he honor any of his agreements to me.

When I complained to the company headquarters, the only person I ever heard from was the Largo’s stores the Administrative Assistant- who gave me the same deal offered by the same manager, who gave me that same original deal and backed out, in the first place. I politely turned that deal down because my time and gas had been wasted numerous times going back and forth to that store. I received no other responses to my complaints. This experience, to me and my fiancé, has deterred me from purchasing anymore furniture from any of their stores, and will cause me to not recommend their furniture stores, to any of my family, friends, and associates again. I will NEVER shop at any of these stores again.

If you shop at Regency Furniture "BUYER BEWARE" Any customer service ends as soon as they have your money in their hand. I will not go into detail regarding our horrible experience of receiving damaged furniture that they refused to replace. I threaten to sue them and that is how i got my money back after a battle of may be 3 hours or so. I will never ever go to any of their stores ever again.

I work for the US Government alsoa and completely 100 percent whole-heartedly agree with everything said in this comment. This company in Maryland is a complete rip off. Customer service is a BIG JOKE. They delivered a recliner to me that had been dropped and was broken in several places. It leans to the left. After almost a year of trying/beggin to get the recliner replaced they informed me that it was not a factory default and they would not be replacing my recliner. The tech they had finallysent out after a hundred attempts, confirmed the recliner had to have be dropped to have the damage it had done to it. But they said they would not be replacing my recliner. I spent close to $10, 000 in this store to be treated like this. Never again will I ever spend one cent in this store cause once you're out the door they don't care anymore. They also need to hire quailifed experienced personnel that are experienced in delivering your furniture instead of the Mexican immigrants that deliver the merchandise that don't speak aword of English.

PLEASE POST WHAT YOU DO BECAUSE I HAD A VERY SIMILAR EXPERIENCE! I WAITED APPROX. 10 1/2 HOURS ON MY FURNITURE TO GET TO MY HOUSE... AND I AM STILL WAITING ON A MANAGER TO CALL ME BACK!

Regency so far has the lowest prices in the surrounding areas, they beat Marlos, way better quality then Value City and better service then Room Store. I was quite satisfied with the exceptional service. Would shop there again.

When I purchased something everything was handled to my satisfaction; price was good, service was good, and it was on time. Received a follow up call when everything was ready to be delivered and then the morning of to get my time frame. I didn't go in on a sale day though, although I did receive a discount and from what the sales person told me the warranty is a third party and has nothing to do with them, correct me if I am wrong. But overall I was very happy with my purchase and Regency.

I purchased a sofa and love seat set wot $ 1900.00 and they assured me of an insurance coverage for any cuts or damage happens to the furniture for 5 years, unfortunately i discovered a cut from the stitching area under the arm rest. I contacted the regency furniture, the lady took the phone gave me some wrong telephone Numbers contact the insurance company, those insurance company does not have my file .another interesting part is that i have never received insurance documents till today explaining what i am covered for, then i called again the other day and then she sais " Oh this insurance is provided by our shop itself, but i am telling you upfront that no claims will be accepted if it is not accidental " Tell me this who in the world will purposely cut or ruin your sofa unless it is something accidental ?. I send the pictures to her, she came back next day saying "It looks like not accidental it ie normal war and tear so insurance is not covered for ". I hate these lying people, to sell their product they say all kind of assurance, but once they have your money rest is a story. I suggest all the people who is reading this DO NOT BUY ANY THING FROM REGENCY FURNITURE, IF YOU BUY And THEY OFFER INSURANCE PLEASE CLARIFY THE COVERAGE YOU ARE PAYING FOR.
I have mentioned that lady from Regency furniture that I am going to put this up online ...she happily said okay... This is the response these people give you, then tell me how will they not loose the customers and get bankrupted.

You will regret doing any buisness with this company! You will be screwed. Terrible terrible terrible customer service! It is bad before they get your money, but once they have it, you might as well have never showed up! Super poor delivery experience, products are extra late, and delivered pieces are broken and regency thinks it is ok. Oh well, you get what you pay for. Want to maybe save money, then get screwed in the end. Go somewhere else before it is too late!

Did you have it delivered? Maybe a delivery person got bed bugs off of a mattress they took out and transferred them into your house. On their clothing is what I am thinking.

It's not impossible for a bed to be sold that has bed bugs. A new mattress that is.

Are you sure the bugs didn't come from your house? Because it sounds like once they were in they multiplied like crazy and led you to get everything fixed and cleaned. If that was the case the store would have been overwhelmed with bed bugs all the mattresses contaminated and furniture unsellable. Because I bought furniture from there I had no problems.

regency furniture does not sell used Mattress i bought 4 mattress i never had any BUGS in them !

When you brought up race (derogatory) and name calling you lost all credibility.

Did you guys read everything before you purchased? I got everything on time and in a timely fashion. You have to understand not everything can be exact 100% the way you want it, that's not how the world works. I understand when something doesn't go your way you get upset, but in my case and what seems like a lot of peoples cases that I've spoken to they go the extra mile to make things work for their customers.

it's really true they told me that if i don't need the furniture or if i found abetter deal some were else they would beat the price and it's all bull [censor] they only gave me a store credit but ok becouse this is one of my many complaints and i will make it my job to keep the complaints going for those who want go to www.bbb.com for a bigger complaint i sent mine you need to check bbb the complaints on there are extremly bad about regency i wish good luck for everyone that shops there and have fun

I Have the same problem, but what can we do, is there any gov.officce where we can put our complaints, if somebody know can you sendme The address. Thanks

DO not do not do not shop their you will never get your furniture it takes 6 weeks to get and that only half of it you have to be home from 8 am till 6pm they will come any time and if you miss it you have to wait a week agian and pay again their is no refund the furniutre was wrong when I got it they told me to keep it in the house for 3 weeks till a new one comes and dont sit on it or they will not take it back what was I going to sit on after all was done it was 2 month till I got my furniture

Here is my story, 3 years ago bought a bedroom set from Regencey paid cash I was told it would be delivered in 2 weeks took 6 weeks, furniture was not in stock. Okay I undstand ### happens. Fast forward to March this year paid cash for a living room set again was told since I paid cash order would be rushed from the normal 2 to 6 weeks to 2 to 4 weeks. The 4 weeks are up and now I'm told not to expected delivery until the end of May. And when you read the fine print you can't get a full refund until they have a told of 10 weeks to completed delivery. Here is the kicker another store has the same furniture with immediate delivery, but I have to wait until the end of May to either get the furniture or a total refund. I was told by the saleman and manager the paying cash would get me a rush delivery. Well in this case TWO Strike and they are out in two trips I spented $15K enjoy it's the last time you will get anything from me including a recommendation when people ask where I got the furniture from. All you had to do was tell me a true expected deliver time so I could make a decesion on valid information.

I am very satified by my purchase, and I enjoyed every minute of my shopping experience at the Oulet in Waldorf. I took care of three rooms for under $2000. The service was great and the price was right. Sorry Mohammad1872 but I dont think I'm going to give your complaint any credit because I couldnt understand anything from your broken up english. Looks like you you didnt understand their policy since you cant spell correctly. Please correct yourself before looking at others. I am a Happy customer and will continue shopping at Regency.

First of Let me start by Say I am not a Customer of Regency But A former employee and let the record show I quite not because I was not making money their or got a better job NO I quite because I knew what was going on First of let me start with the fact When you buy from Regency you will get your Furniture in 6-8 weeks maybe later but NOT SOONER that's a fact they take your money hold it in a interest account or use it to pay their employees they get your furniture you are loaning them money interest free. Then after 6-8 weeks you furniture will arrive then they will call you and tell you we have your furniture and we will deliver it in 10-12 days after they decide they will call you on Monday and tell you to be home Tuesday from 9am- 5pm to wait I could not work at a place not loner I see it all I saw people who had kids sleeping on the floor who where told they will have their furniture in 2 days Please beware before going dont fall into midnight madness or blow out sale you are better of going online to buy your furniture it will come faster and you will save money I hope this will be help full and BTW for the record MR Screwed is right most of the positive comments are from Regency employees

Please don't bring race into the complaint. But I have had plenty experience with Regency and all of them went smoothly for me. Sometimes these things can happen, unfortunately only bad things are usually said and the good ones aren't.

Any positive comments are from employees? It's a shame that people can only post the bad experiences and the good ones never get heard or when the good does get posted its automatically disregarded. I understand that people can have bad experiences, that's everywhere you go though; there is always the good and the bad. Ever trying dealing with a big corporation on trying to get something solved? I went in to Regency and they solved all the problems for me right there and then.

It would appear that Ashley and Regency are one and the same. I bought nearly 3, 000 dollars worth of furniture from Ashley and a week later Regency delivered 3 of the seven pieces. I paid for delivery and they wanted money on the side to take out the old. I now have 3/7 of my purchase, don't believe I will ever see the rest and if they do I expect to be robbed just like the first time by the by Regency deliverers. All my complaints, they said, had to go through "Ashley Furniture Inc." They don't get involved with the sales end only manufacture furniture. {RUN AROUND} No manager is ever available. Any positive comments are from employees in order to keep their jobs.

I recently purchased bedroom furniture manufactured by Ashley from Regency furniture in Waldorf, Md for $2, 000. After one week, the bed frame holding the mattress broke when my grandson sat on it. I was asked to send pictures. After a week passed with no response, I called today and was told that they will not be sending a repair technician because they have not had any other complaints/problems of this nature. Of course the manager was out of store. This is totally unacceptable. I intend to pursue every avenue possible to hold Regency and Ashley furniture accountable including small claims court. I would not recommend Regency or Ashley to anyone.

I Disagree with you 'GEORGE ROACH'
i have been buying from regency furniture's for 5 years i have never had problem with theme, always the same very nice people .
and if there is anyone say a nice things about '' REGENCY FURNITURE'' they
DON'T HAVE TO WORK FOR REGENCY we always have to say what we think!
if i think like you 'GEORGE ROACH' i would think that you were one of those
'STUPID' drivers, use to work for regency .
but in your problem i think more like personal things becuse how would you know there family?
and if they are what a NICE FAMILY, becuse these days we don't have family look's after each others. i think you need to get a life and not set and talking bad about people you should be ashamed of your self.

i agree that regency furniture is the worst place to buy furnture they have the most ignorent customer service people and managers hay i payed for delivery and the dam drivers are stupid and dumb look all those managers and warehouse peolpe are famliy so they look out for each other any way that dam driver and helper [censor]ED UP my walls they told me that they had subcontracters that do the delivery and if anything happens to the furniture or my place they will be reponssible to fix evrything and replace my furniture they did notthing about my place or the furniture i have 4000.00 worth of furniture in my garge that are taken space and don't have any use so be every carefull when you buy furniture from there or better off DO NOT DO NOT BUY ANYTHING FROM THEM LIKE THIS GUY GEORGE ROACH READ HIS EXPRIANCE WITH REGENCY FURNITURE ITS ALOT WOSRT THAN MINE PLEOPLE THIS [censor] IS REAL BASICALLY I LOST MY MONEY 4000.00DOLLARS AND GEORGE ROACH HAD TO EVEN REPLACE HIS CLOTH, FURNITURE, ELECTRONICS, CARPET AND LOTS MORE SO HIS LOST WAS MUCH MUCH BIGGER THAN MINE AND I WISH HIM THE BEST AND TO HIS KIDS THAT HAD TO GO THROUGH THAT MESS

REGENCY IS THE WORST PLACE TO BUY YOUR FURNITURE AND THE PEOPLE THAT WRITE GOOD STUFF ABOUT THEM ARE THER EMPLOYEES ON THESE COMMENTS HOW DO I KNOW IS B/C I TOLD ONE OF THE EMPLOYEES THAT WILL PUT THIS COMPLAINT ON GOOGLE HE SAID GO AHEAD ALL WE NEED IS THREE DISAGREE COMMENTS ON YOUR COMMENT AND YOUR COMMENT WILL BE EARSED OFF THE COMPLAINT BOARD THATS WHY I GO IN EVERY DAY AND KEEP COMMENTING BAD AGAINST THEM THEY HAVE THE WORST SERVICE EVER NO PLEOPLE SKILLZ, NO CUSTOMER SERVICE, IT NEVER FAILS NO MATTER WHAT TIME I GO TO REGENCY THERE IS A CUTOMER YELLING AND UPSET AT THE FRONT COUNTER SO IF YOU IT LOOKS LIKE REGENCY PAY THERE EMPLOYEES TO THIS COMPLAINT SITE TO WRITE GOOD THING ABOUT THEM SO I WILL STILL WATCH WERE I'LL BUY MY STUFF BUT I WOULD NEVER EVER BUY ANYTHING FROM THERE AGAIN

They delivered the wrong furniture over and over again to my residence.
Regency delivered the wrong mattress to me 4 different times. I mean FOUR different times. and I called the customer support/ service dept. the lady I spoke to was practically yelling at me as if I was the one at fault and as if I was inconveniencing her.

These people are bunch of stupid bombastic IDIOTS, I regret buying furniture from them... no apologies whatsoever.
Do not buy anything from them. they are rude and malicious.

I purchased furniture and when I finally picked it up got home within 1 hr and called them back that the furniture was damaged and they told me that since I picked it up I should have inspected it and there is nothing that they can do about it. I am going to call their corporate office.

I had pleasant experience at a different at that same location. Was your experience bad at any other locations?

Agree. Over 6 weeks and we still have not received our furniture. Sales person stated that it would only be 2 maybe 3 weeks TOP. We were only getting the in-stock item only because we didn't want this LONG wait but the sales person persuaded us to get the 'special order' item (combined the two sets for shipping). After all, it was only 2 weeks and we would have it ALL. House empty, no furniture, no proper response from Regency - They wouldn't even ship the 'in stock' item even after 6 weeks of waiting. I feel that I was ripped off and I will not shop at this store again. Customer service is by far the worst as well. F for this store.

I quite agree with this customer. Such poor service is unprofessional and persons working in customer service need to be properly trained. After all, its customers like us who keep these companies coffiers filled. Should no purchases be made ... REGENCY WOULD NOT MAKE A PENNY.
Shame, shame, shame

Is Regency Furniture at 2450 route 22 east, Kenilworth, NJ 07033, Phone [protected] one of the stores you supply? If so, I placed a order for a chair and matching pillows on 4/18/09. I received the chair without the matching pillows. To this date I have not received the pillows and Regency Furniture keeps blaming Englang Furniture for the mix up or delay. They say England can't trace the shipment, they have no record of the order, but yet they say the pillows were shipped. How can that be? If this is one of your stores, could you look into this matter for me? They won't give me the direct number to England so I can't call. A contact at the store is Paulette. She is very familiar with this. Thank You.

I have purchased a glass table from Regency Furniture and there employee's did not used all the parts that i have paid for.

i purchased a $3, 064.00 bedroom set from Regency Furniture in Brandywine Maryland April 20, 2014 i also purchased the warranty $300.00 plus dollars. When the furniture arrived a day or two later i noticed several marks on the mirrow and the headboard which is tufted leather had a snag in it.They are coming to view my complaint this weekend and I will keep you posted.

Purchased sofa took 9 weeks vs 6 weeks...the pillows that were on the sofa when I purchased the sofa were not the same pillows that were delivered with the sofa. Regency said sometimes the pillows get changed around. My problem is I purchased the sofa with the pillows - they refused to change the pillows. NEVER AGAIN REGENCY IS OUT - STAY AWAY

I purchased items cost $3000.00 from the Langley park(Silver Spring) and it took 2weeks to deliver and finally i got broken, holes on the dinning chairs and sofas, guess what they said we gonna send you a technician to fix it, that’s another 2weeks may be, when i post this message its the 7th day and nobody called me. They don’t even have the manner and ethics of professionalism. please don't buy anything i wish i checked the complaints before I got on this trouble. I will post the picture next time. The manager bold old guy (cause he doesn’t wanna tell me his name)he is very rude, he even slept at his desk when we went @ the store. I wish they got bankruptcy like the other stores.

The new (federal) Consumer Protection Agency would be a better complaint source than BBB. I purchased two bedroom sets from the Bryandywine/Waldrof Regency store in July 2012. I was told by the salesperson that both were in stock. After I squared away the financing, I was told it would take 2-4 weeks on the delivery. I paid the $150 delivery fee because I was told the store would only be responsible for furniture delivered and setup by their deliverymen. The initial delivery was finally made in Sept and was missing one nightstand from one set and two drawers from the other set. I was in fact phoned by them last week to schedule a delivery for the missing items. I told them I would pick it up since their available delivery date was another two weeks. When I picked up the furniture today, after getting home, I discovered the order was still incomplete. The drawers were correct, but the nightstand was for the wrong bedroom suite. Now I have to deal with trying to get the missing nightstand. Yes, from July to November, I'm still trying to complete this order. Wish me luck. (P.S. I won't even get into how I had an account with Marlo Furniture before being taken over by Regency who insisted I had to open another account with their finance company. I thank God I paid for more than half of my purchase and opted for the one year no interest deal for the remainder)

I wish I had read all these reviews before going to this company. If you are making a furniture purchase decision, PLEASE DO NOT GO TO THIS COMPANY OR YOU WILL CRY AS I AM CRYING NOW. You have been warned.

I completely agree. Customer service is a dis-service and the so-called warranty that you pay for does not cover anything. I have a love seat that the arm is falling off of (screw sheared) and the wood has punched through the leather and they say that it's normal wear and tear and is not covered... this after having the loveseat for 2 months in shop and then returning it only to find out that the warranty company has to get involved and they don't have paperwork reflecting paperwork. Called customer service numerous times at Regency, talked to Shannon (one manager) and then Dana (her boss) only to get the final answer that nothing is covered and they would refund me the amount i paid for the warranty. So I'm keeping the warranty for lawyer to look at and then going from there as this crap has to stop. Avoid this place unless you like not having any service or backing and want to throw money away.

I had a similar incident with regency furniture at Newhamshire Ave, Hyattsville, MD - i puchased ashley high round table and 4 high chairs - the salesman, Tom, gave a good price on those for $640.00 and the same cost about $800.00 in Marlo furniture. So i paid full cash and waited for 10 weeks and to my disappointment, the table was broken and it wasnt even a high table, It was a smaller table. So i took the table to the store where i purchased and they wanted me to go return to waldorf, which my wife drove for 40 miles from my house - there, they gave hard time getting the table back from us, and finally decided to take it back and told us that it would take another 8 to 10 weeks for the next delivery. So i went home to unpack the chairs and the chairs were also broken and they were not bar chairs, they were small chairs. When i called customer service to complain, they called the salesman - Tom and he told them that we wanted only the small chairs, which was selling for $499.00 Now, why would i pay $640.00 for the small table/chairs? He lied. So, i complained to BBB and got a ticket number from better bussiness bureau. So, i would suggest the same to all the people who got ripped off from purchasing from Regency furniture to complaint to BBB and we should shut this people down, for good. Hope this is helpful for someone !

I purchased a beautiful bedroom set, paid over $5000.00 for it, about 6 months later, my husband set on the bed and the slat broke, I had purchased a warranty also, I took pictures, someone finally came out and put a new slat in, my husband and I were both sitting on the bed watching TV another time, still have not had it a year yet and another slat broke, I called the Largo store, then customer service, for months, they finally told me we could only use the warranty once for the same problem. The problem is the bed is too heavy for the frame. My husband finally went to Lowes, bought some wood and build the bottom frame himself.
They honestly do not care. The manager is name Nick.

I think that store in Yonkers is a different Regency.

man it's crazy how many people have complaints about regency after what happened to me i'm really happy that people are taken action against these scam's that regency are doning i wish they can send some to spy on them and shut them down and i found out that they own a few ashley home stores in the baltimore area so always do your research about anyone before you buy anything i will soon make a video and put it on youtube all about regency furniture then you will see how bad it will be b/c i got more to do for them i will make sure they close down watch me make it happen good luck everyone and do not i mean do not shop there or you will see what everyone is talking about

Someone help me out - I wish I would have done my homework before going to this store. I feel like I am about to get gipped. Can I just contact my bank and say my deposit is false and I will not even be recieving my merchandise? They sold a couch of ours and supposedly ordered a newo ne - but that does not make sense because when we were there - this couch was discontinued and they had no more - anywhere.

They have awful customer service and their policy is bogus. We have "two weeks" until the furniture shows up...I feel like it wont show up and if it does, itll be the wrong items.

DO NOT PURCHASE ANYTHING AT REGENCY FURNITURE IN YONKERS, NY 2350 CENTRAL PARK AVENUE. ALSO, DO NOT LET ANYONE IN THE STORE CON YOU INTO GETTING A GE BANK CREDIT CARD AT THE STORE. I SAY GE BANK AND REGENCY FURNITURE ARE BOTH WORKING TOGETHER TO RIP OFF HARD WORKING CONSUMERS. I REPEAT DO NOT BUY ANYTHING IN THIS STORE. MY NIGHTMARE CONTINUES TO THIS DAY ONE YEAR LATER...IT'S TOO LONG TO GO INTO BUT THE LATEST IS GE BANK CHARGED ME $1, 300 A RIDICULES WHOPPING FINANCE CHARGE BECAUSE THEY CLAIM THE DEFERRED FINANCE CHARGE PROMO WAS GOOD FOR ONE YEAR. THIS IS NOW MAY 2009 BUT WE DID NOT GET OUR FURNITURE UNTIL AUGUST OF 2008. GE BANK SAID CALL THE STORE BECAUSE THEY PUT THE PURCHASE THROUGH IN APRIL OF 2008. RIPP OFF@#$%^&*()_!@#$%^&*()_#$%^&*() I REPEAT DO NOT DO BUSINESS WITH THIS ESTABLISHMENT!

Not only their cancellation policy but thir custmer care service is not for caring the customer but themself only... Customer service will tell you taht Mr. LEE their GM will call you but he will never call... You have done the right thing not to go there. I am fighting for more then six moths for a sofa set I purchsed from them. It has bad workman ship/ defective