REALQualified review: Lead generation program

In March 2025, I signed a six-month agreement with RQ for a marketing services package that included:
2,000 contacts
Daily calling (Monday–Friday)
Guaranteed appointments
Over the full term, RQ delivered zero appointments and reported only 3,410 total calls, despite the contract terms indicating each contact would be called monthly (approximately 12,000 calls over six months). RQ never offered to extend or remedy the campaign, even after acknowledging low connection rates.
When I requested a refund, RQ refused, citing a 15 % connection-rate clause that they claim applies to all refunds. However, that clause appears only within the “double-the-investment” guarantee section of the contract - not as a condition for any refund or for their underlying obligation to perform.
I’ve also attached a transcript of the initial sales call, which contains multiple statements suggesting guaranteed appointments and risk-free performance. These representations were material to my decision to sign.
My concerns include:
Breach of contract (failure to deliver promised services)
Misrepresentation in the sales process
Lack of good-faith performance (minimal call volume, no follow-through, possible inflated metrics)

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