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RealPage reviews first appeared on Complaints Board on May 1, 2008. The latest review billing/ was posted on Jul 16, 2019. The latest complaint Charged for faulty meter was resolved on Jun 19, 2014. RealPage has an average consumer rating of 3 stars from 34 reviews. RealPage has resolved 13 complaints.

RealPage Customer Service Contacts

+1 800 704 0154 (Propertyware)
+1 888 493 6938 (Compliance Depot)
+1 877 353 8374 (SmartSource IT)
+1 866 359 2204 (RealPage Contact Center (Level One)
+1 866 718 2345 (Spectra)
+1 866 738 5423 (Virtual Maintenance Manager)
+1 877 325 7243 (ActiveBuilding Support)
2201 Lakeside Blvd
Richardson, Texas
United States - 75082

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RealPage Complaints & Reviews

NWP Services Co. — Water billing

The water bill that I receive from this company is completely wrong. The bill states that the last meter...

NWP Water — Price gouging

I live in an upscale apt complex that has to deal with NWP for my water bill. I live alone. I travel 50% of...

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Nwp & Vertex Multifamily ServicesOvercharging & Unable to Get a Hold of

I just moved into a new apartment and when I got my first water bill I was floored. I had a 10 day billing cycle and they wanted to charge for a full month even though the contract I signed with the lease says that they are to prorate the first and last month. I have been unable to ever speak to a live person or to leave a voice message even during their regular business hours which I believe are inadequate since they are based in Florida but serve people all across the states. I have sent at least one email a day for over 2 weeks and have never received a response and the last 6 emails come back saying they are undeliverable even though I send the message through their website.

This is EXTREMELY bad business practices and is on the borderline of crookery. This company needs to be put out of business.

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    • Vg
      VG Tenants Mar 16, 2018
      This comment was posted by
      a verified customer
      Verified customer

      Regarding admin fees, imposed by NWP:
      NJ State Department of Community Affairs classifies Administrative Fees for any recipient of "Section 8" as illegal -
      "In reviewing the billing format it shows that an "Administrative Service Fee" is being charged along with the gas usage. Please be aware that this fee is not allowed and must be removed from the bill. If it is found that this charge si being used, the owners will be liable for an assessment of a civil penalty and may be forced to reimburse these fees to all billed parties." (letter is sent from Section 8 to landlord on May 16, 2017) New Jersey State.

      0 Votes

    NWP Services — Charged gas bill for summer

    I just moved to another apartment in the same complex. So for the older apartment NWP has charged a GAS bill...

    NWP Services Corporation — over billing

    I am being scammed by Columbia Residential and NWP Services Corporation. I moved into a brand new apartment...

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    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    NWPSCillegal billing

    Where do i begin?? For starters, I have lived in my apartment for 3 years. My lease clearly states that my water is included in my rent. So why am I recieving multiple bills from this company...service fees, new account fees, etc. This is rediculous, because I have never been serviced, nor did I agree to open any new accounts. I have tried for weeks to get ahold of someone to dispute these bills, and have not yet spoken to anyone..3 weeks later. I have spoken to several different people throughout the company and noone seems to know who I need to speak to in order to get this resolved. What kind of service is that? Isn't it illegal to charge someone twice for the same service? I shouldn't have to pay my landlord and this company for the same water.

    Add your opinion

      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

      • Vg
        VG Tenants Mar 16, 2018
        This comment was posted by
        a verified customer
        Verified customer

        Regarding admin fees, imposed by NWP:
        NJ State Department of Community Affairs classifies Administrative Fees for any recipient of "Section 8" as illegal -
        "In reviewing the billing format it shows that an "Administrative Service Fee" is being charged along with the gas usage. Please be aware that this fee is not allowed and must be removed from the bill. If it is found that this charge si being used, the owners will be liable for an assessment of a civil penalty and may be forced to reimburse these fees to all billed parties." (letter is sent from Section 8 to landlord on May 16, 2017) New Jersey State.

        0 Votes

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      NWP services corpovercharging

      They have been informed that my sq footage is only 361 sq ft and they will only accept The Commons stated footage as 455 sq ft so this means that each and every month every one of us studio apt tenanats are living in a unit of only 361 sq ft but being over charged on water sewer and trash becasue they are billing us on 455 sq ft. They have refused to answer my BBB complaint for resolution as I have invited them out to my apt to measure to verify I am correct. The commons in campbell has refused to answer a separate complaint to the BBB as well.

      Add your opinion

        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

        • Vg
          VG Tenants Mar 16, 2018
          This comment was posted by
          a verified customer
          Verified customer

          Regarding admin fees, imposed by NWP:
          NJ State Department of Community Affairs classifies Administrative Fees for any recipient of "Section 8" as illegal -
          "In reviewing the billing format it shows that an "Administrative Service Fee" is being charged along with the gas usage. Please be aware that this fee is not allowed and must be removed from the bill. If it is found that this charge si being used, the owners will be liable for an assessment of a civil penalty and may be forced to reimburse these fees to all billed parties." (letter is sent from Section 8 to landlord on May 16, 2017) New Jersey State.

          0 Votes

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        NWP Service CorporationOvercharging

        I just moved into a new neighborhood and my first months water bill was around $ 100. I felt i was using too much water so i paid it, the next month my bill was in par with my usage. This month my bill is in excess of $150 and i dont use that much water at all. This company is a rip off .

        Add your opinion

          By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

          • Vg
            VG Tenants Mar 16, 2018
            This comment was posted by
            a verified customer
            Verified customer

            Regarding admin fees, imposed by NWP:
            NJ State Department of Community Affairs classifies Administrative Fees for any recipient of "Section 8" as illegal -
            "In reviewing the billing format it shows that an "Administrative Service Fee" is being charged along with the gas usage. Please be aware that this fee is not allowed and must be removed from the bill. If it is found that this charge si being used, the owners will be liable for an assessment of a civil penalty and may be forced to reimburse these fees to all billed parties." (letter is sent from Section 8 to landlord on May 16, 2017) New Jersey State.

            0 Votes
          • Do
            DoctorFacilier Apr 25, 2011

            NWP is a 3rd Pary Billing company that is working for your property to send out bills and recieve payments. NWP has no control over what you are being billed, they take the information that is provided by your property and proccess the bill. They do what they can to help their customers, with what limited abilities they have to serve their residenents with what the property has provided them to work with.

            0 Votes
          • Fa
            Fair Billing Mar 26, 2011
            This comment was posted by
            a verified customer
            Verified customer

            I live in an Apartment in Kansas that uses NWP. I am being over charged for water and sewer by this company. I am going to file a complaint with the state attorney general on this company. I think we should all do this, if it is available in your state.

            0 Votes
          • Tp
            tpanda Jul 20, 2009

            This company does not read any data from meters in our apt complex because the meters are all disconnected. I do not know how they receive the data regarding usage. This is perplexing as there are at least ten people living in one unit in the building next to mine. The bills are not based on individual usage but they are divided up based on the water usage in the whole complex. It is a rip-off. I wrote a letter to NWP and they never responded. Does anyone have any ideas about who else to report this too?

            0 Votes

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          NWP Service Corporation — Billing malpractices

          I received a bill from nwpsc for $160+ including a previous balance of $75+ and late fee of $10. I made the...

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          NWP Services Corporation — Billing/Customer Service

          This has been the worst company I have ever dealt with. I received my 1st bill late and they billed me?!!! I...

          NWP Service Corporation — Price gouging on utility/water

          This company is ripping families off. They have triple our water bills and are charging for thing that we do...

          NWPCO National Water and Power Services — BIlling

          Excessive billing for usage of credit card called "expedited payment fee". Have complained to business but...

          NWP Services Corporation — Unjustified increases in 1 month period

          Our apartment complex was just bought out by Berkshire Property LLC. They have put NWP services in charge of...

          NWP Services Corporation — OVERCHARGING

          NWP Services Corporation are THIEVES. Every month i am being charged for water and sewage. i am unable to get...

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