CEO - Complaintsboard
Re: SOS - Grievance: Ambit Energy, P.O.Box 864589 Plano TX 75086
Ref: A/C #A6153482, Syed Ahmed
Respected Sir/Madam - seasons greetings
My name is Syed Ahmed, Sr US citizen (of 84), US Govt retiree having worked for 40 long yrs, residing at 11555 Bissonnet St, Catalina Apt #911-1, Houston TX 77099 & I have to write as under to seek justice & your kind help:
For the first time in my life I leased an Apt listed above & living there with my wife. One of my friends introduced me to the Apt people who rented me the above one bed room Apt for two of us. There was no light in the Apt & they told me that I have to arrange for it. I asked my friend to arrange for it as I have no idea how to get it. He called Ambit Energy (that proved a black day for me) to provide electricity in my Apt. I asked my friend what is the rate they charge & he said about 7 cents per kwh. When the Co's letter came after 3-4 weeks it showed the rate over 0.9 cents and when the actual bill came, they included hidden charges, & charged me @ $0.15.8 per kwh, when the rate most Cos charge is 0.8 or 0.8.50 cent (powertochoose) per kwh. Ambit arbitrarily on purpose made my contract for a year without my knowledge & consent @ fixed rate (though charging @ variable rate 0.13.8 - 0.15.8) in order grab a penalty of $200 (when most Cos charge $50 or none) if I get out from their vicious circle before one year (they knowing the way they harass customer no one will stay long with them as soon he knows that they don't believe in "honesty is the best policy" to conduct business. Instead of giving me a senior discount, they arbitrarily put me in the most expensive Plan (of which I had no knowledge), thus they are squeezing my blood & looting me from all directions, height of cruelty. I found out they have given cheap plan (basics 12) to one couple in my neighbor & his bill comes around $70. Another family with 5 members (some other Co) get a monthly bill around $100.
My first bill (Jul-Aug) was for $30 for 11 day use of energy during the billing cycle. The second bill (Aug-Sep) was for $88 for 30 days. The 3rd bill (Sep-Oct) was for $83 (when the power was used for less than 19 days) as we were out of town for more than 11 days during the billing cycle & my apt was locked down. During this period the electricity was shut down & all the appliances were silent, sitting idle & not in use for more than 11 days but the difference between the two bills (for 30-day use & 19- day use) came to $5 (instead $30). When I did not use power for more than 11 days, they gave me a credit of $5 only (for no use of energy for more than 11 days) instead of $30 but when I used the power for 11 days they billed me for $30 & not $5. They don't have any answer or justification for excessive billing, for over 3-4 mos. The lockdown of my Apt for more than 11 days didn't affect the robust health of the bill which gradually continues to grow every month inspite of the austerity & precaution I take in the use of power i.e only one bulb used at a time where we sit & often we don't use A/C or heater for a week & more, I never use washer/dryer but they keep on sending inflated/enhanced/excessive bill - when the use of power is the same every month - please see the following on purpose continuous upward trend of the bill each month:
First bill - $30 - for 11 days
Second bill - $88 - for 30 days
Third bill - $83 - for less than 19-day use, should have been for $50
Fourth bill - $94 - for 30 days
5th Current bill - $130 - for 30 days - about $40 increase in a mos or about 40% p.m.
If the upward trend continues, soon the bill will cross the 200/300 mark.
I protested & wrote them a letter on 10/15/19 against excessive billing, giving above explanation, & have since sent them three reminders but they are so adamant/arrogant that they care a damn to respond & they make me suffer continuous financial loss. They have not even acknowledged receipt & now they have blocked my emails, being guilty conscious. They don't care to reply official/business letters & keeping mum as they don't have any justification for excessive billing. As such their silence amounts to silent confession of the charge of excessive billing which amounts to harassment & mental torture to a senior citizen leading to depression (I am in contact with doctors & lawyers, if anything happens to me I will sue the Co. for harassment, mental torture causing depression & damages for five million dollars at Co's risk, cost & consequences).
They are doing all this, under your kind jurisdiction, unchecked/unabated, king in their domain, thinking they are above the law & unanswerable to anyone. Electric Cos in poor countries send excessive billing & when their palm is greased, they reduce the bill. I am surprised to receive excessive billing here where the rule of law prevails. As such they deserve their license be revoked a/o should not be renewed for excessive billing, ill treatment, harassment, mental torture & gimmicks/scams used against the citizens in general & this USC in particular. There are unlimited number of complaints against Ambit, please see www.complaintsboard.com/ambit-energy-holdings-b106301, such as increased rate more than 100% without notice, invoice tripled, unethical, worst customer service, shut electricity off without notice, bill too high, charging too much, worse energy co. stay far far away, devious business practice etc. etc. etc. Without knowing me or my problem they have endorsed me & I endorse them 100%, being the worst Co. I wonder how it escaped attention of the Govt agencies that they have not revoked its license with so many complaints from the public & bad record.
There is something wrong somewhere a/o they don't believe that honesty is the best policy to conduct business. Early Sept 2019 they sent me an email saying 9/6/19 will be the hottest day in Houston, shut down/reduced all appliances & if you do so the Co will give incentive which will be reflected in the next bill. I shut down power & all the appliances. They are the men of their word, the incentive promised was reflected in my bill in the form of excessive billing, this shows how honestly they are doing business & dealing with the customers, using gimmicks, scams, looting & making them fool.
We are the only two in my Apt and all my measures of austerity to use the minimum energy is being defeated, as the upward trend of inflated bill continues to grow as reflected in the fifth bill of $130 an increase of about $40 in a month, perhaps they think I am running an industry in my Apt. If the robust health of the bill continues to grow further & further, future bill will break my back, no matter what measures (to keep the bill down) I take, even if I keep all the lights etc shut for the whole month, it will not help because I have to deal with an arrogant, prosperous (by hook or by crook) & progressive Co that is building empire @ the cost of citizens.
It's the responsibility of the Co to check & supply/install faultless meter etc before a consumer starts using it to save him from the uncalled for penalty of excessive billing for no fault of his. Kindly save me from their clutches/open jaws, cruelty, high handedness, arrogance, damn care & uncooperative attitude, excessive billing, keeping mum not responding on official important matters, gimmicks, scams & blocking my letters etc. etc.
As such I appeal & request your honor kindly direct the Co:
1. stop excessive billing & refund the amount charged for excessive billing
2. change the duration of contract, arbitrarily fixed for a year without my knowledge & consent, to three months (automatic renewal if I don't cancel after 3 mos) so that I can get out of their vicious circle if they don't come to terms listed a/o as soon as I find a fair & honest Co. Reduce the penalty to $50 if I get out early from their clutches, as is charged by the other companies
3. reduce the rate to 8.50 cents, with no gimmicks/scams & hidden charges, charged by other Cos & give me the cheapest plan they give to other customers
4. stop gimmicks/scams & making fool of the innocent customers & also please pay attention to the complaints of the citizens listed above
5. stop harassment, mental torture (leading to depression) of one of the senior most citizens, excessive billing & act in a gentle manner by addressing genuine concerns of the consumer, keeping mum will never solve a problem
6. please come to my rescue (& others) & save me from their open jaws, highhandedness & monopoly. Please revoke their license a/o please do not renew it any further.
I thank you for your good nature, consideration, prompt action, help & quick response to a USG retiree in the interest of justice, equity & fairplay. I am depending on your infinite wisdom for justice & prompt action. I apologize if this may cause you any inconvenience.
God bless you.
Thanks & Regards.
Add: 11555 Bissonnet St., Apt #911
Houston TX 77099,
Ambit Energy Account #A6153482,
my Email add: [protected]@yahoo.com -