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BES Utilities Customer Service Contacts

Parkside Stand, Fleetwood Town Football Club, Park Avenue
Fleetwood
United Kingdom - FY76TX
Mon8:30 AM - 5:30 PM
Tue8:30 AM - 5:30 PM
Wed8:30 AM - 5:30 PM
Thu8:30 AM - 5:30 PM
Fri8:30 AM - 5:30 PM
SatClosed
SunClosed

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Complaints & Reviews

BES UtilitiesGas & Electric

Well, what can I say and where do I start. For months now I have had a contract with these monkeys, not happy and things are going to get very 'legal', they are the biggest con and scam I have ever come across and I wish I had put the phone down on the broker that called me.

We signed up to Gas and Leccy in September of this year, paying £132.50 per month, quite happily, then they send a bill to me for £938 due to the fact that they have basically estimated the open reads, even though I gave them the actual meter reads. They can't be bothered to speak to the previous supplier to find the closing reading. Then, just this week I get a bill from Opus for £290 for Gas, which BES are supposed to be billing me for. Which they arent and are saying its my fault that I told them the wrong meter serial number, even though I have email proof and photographic evidence of my meter which I sent to metering.[protected]@besutilities.com so they are clearly lying and trying to put the blame on me. Opus have been great to be fair.
I also have an outstanding bill of £200 for cancelling my Direct Debit with BES as they where going to take the above balance which I disputed, as you do, you cancel the direct debit, to which I incurred a higher P/KWH price and a higher standing charge.

This is going to get very legal, I will absolutely light them up.

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    BES UtilitiesErroneous transfer refund

    After several months of bes knowing they had taken the wrong gas supply to my business. They repeatedly still kept taking money from my account. They sent an independent specialist out who confirmed the mistake to them and after over a year of paying for the gas to the flats upstairs. I'm still getting told I have to wait for my refund. I owe EON for the whole years worth of gas I thought I was getting off BES

    Still no formal apology

    Bad

    Incompetent company

    Zero customer service

    Unable to speak to anyone in the refund department
    Avoid

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      Jan 17, 2020

      BES Utilities — miss sold contacts

      I guess im another customer who has fallen for them scams 60 odd phones calls a day! So i decided to answer...

      Jul 09, 2019

      BES Utilities — overcharged with no proof

      We took out a contract for gas and electricity with bes after a broker called us a year a go... since then...

      BES Utilitiestrustpilot reviews

      Up to 21st August 2018 BES Utilities on Trust Pilot were 1 star bad with less than 10 positive reviews around 98% were negative or low star reviews. Since then (9 months) they are 4 stars Good after a 9 month bombardment of positive reviews. Each time a negative review is written it is either removed or if it stays it is followed by an influx of positive reviews. The positive reviews all tend to be just a few words, no substance and some having extremely bad spelling and wording and usually no profile to view or review history. We have a group full of BES victims most have been mis-sold an energy contract with them this still carries on to date and most have had negative reviews removed at some point as the truth clearly hurts. The irony here is you could leave a positive review stating lies and complete incorrect facts which is against Trust pilot policy but yet the review would remain. Many of us have questioned the behaviour of BES to trust pilot and told them our stories but they don't listen and the common views that many Trust pilot reviews are not genuine on an industrial scale has got to be true whilst a company still acting in a very questionable way manage to turn their review profile totally around in 9 months this is nothing short of ridiculous.

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