Real Canadian Superstore
reviews and complaints

I would like to know if it is common practice to add more into the total, thereby extorting money from paying customers?
I spent over 400 dollars the other day when I did my grocery shopping. I saw a comment from an aquaintance a while back about stores final charge being more than actual amount. So for the hell of it, I checked my receipt from your store and was shocked to find out you made me pay almost 10 dollars more than what the actual total of the bill truly is.
So your store, on top of already being extremely wealthy, also feels the need to steal from customers whom are shopping there for the deals that are supposed to be there.

I am concerned about your false advertisement for onion, potato, carrots at 10lb bag/ $2.98 this week. Today I went to superstore on mavis in mississauga, and all the shelves for those items were empty. This is the 2nd day since you advertised. This tells me you have no clue of merchandising and your customer base or you just don't care as long as money is coming. Being out of stock is not a big deal for you while on the other end customers are unable to keep up with your unpredictable way of doing business. I get one day off from work to do all the errands and when go to the store they are out of stock.
Your customer service and people on the floor are true sample of what's going on in the headquarter. No one offers a rain check or tries to find out answers to the customer questions. It's a shame. I have decided today from here on I will never go to your store for food, medicine or any other need. Food basics at least has courage to offer rain check openly.

You are doing a third class job in your head office, not knowing what's happening with customers you keep inviting to shop at your stores.

Wow pay 5.99. For. Taylor's they where over cooked and box was only half full. Not impressed by no means If the staff is. It trained properly then maybe they should be re trained reads in the box 600 grams and including the box the weight is 379 grams. I should have bought my own fries at least I I wouldn't have over cooked them I wouldn't recommend them to anyone.

Two days ago I purchased fresh peaches and cherries. Upon cutting open the peaches, they appeared ripe but they were dry inside . There was no juice.
I also purchased a large bag of BC cherries for an exorbitant sum total of $10.00. Again these were not number one quality as most weren't ripe, not sweet, dark color but almost bitter.
I now know of two fruits to not buy at Real Canadian Superstore.

Four of us went into the strathroy superstore, we are all in our sixties.
I wanted to purchase some mushrooms, there was no price on any package or no sign on the bin .
Asked a nice young man who was working, he had to run and find out the price for us . No problem .
Then went on to purchase a kohl rabi again no sign of a price anywhere, or even the name of the vegetable ..
We then went to purchase the ink cartridges that were on sale for 10% off . No sign, could not find anyone to help us, the scanner did not work .
So we decided to check out .
My husband and I went to one counter and our friends went to another .
First off they did not ask us if we had an optimum card so we missed out in total of 1170 points, and we forgot because we had all these questions to ask about our purchases.
Things were going good until the young lady cashier got to the kohl rabi, and she had no idea what it was, we could not pronounce it correctly .
So help was called .
Then came the ink cartridges, we asked what the sale price was on it and and the girl had no idea, out comes the flyer, but still couldn't figure the price out, to make a long story short, we manage to hold up the line for nearly five minutes, while 3 other women were trying to figure out the price . My husband said we didn't want to hold up the line any longer, so they suggested we should go to customer service to figure this price thing out, so we paid for the groceries that had been rung up, and over to customer we go . Eventually we were given a 10%discount as advertised, Mean while our friends at a different checkout were having the same issue with their ink cartridge, and the same lady that agree to give us the advertised cost, refused to do the same with them .
It was a very frustrating shopping experience, as we traveled 30 minutes to shop in your store.
In the future it would be very beneficial if clear prices are posted, or maybe just prices posted .
Unhappy customer
Sherry Anne Siddall

Too many cashiers speak Punjabi to customers even when they all understand and speak English. This isn't inclusive for customers who don't speak Punjabi. If the cashier speaks Mandarin and a Chinese customer comes to the till, should the conversation be in Mandarin? No.The business language in Vancouver is English and they should keep the Punjabi for home or church.

This product was found in veggie section and has been replaced with a sweetened apple cider. Same bottle! Was deceived and bought it as it looked the same, same spot.

Now I can't find this apple cider vinegar anywhere in store:( was recently spotted like 3 months ago...excited you carried and now no where?!

I really loved the results I received in health benefits from this product. Only thing I found was extremely pricey in health food aisle. Why is this no longer found? Please tell me you will continue to stock it!

My name is Marina Statsenko and I would like to lodge a formal complaint in regards to the nasty treatment I received by one your employees on June 14, 2019 at Superstore 51 Gerry Fitzgerald Dr, North York, On. It occurred approximately at 4 p.m. when I was at the Checkout #2. The employee working at the cash register was wearing the name badge, Natasha. Checkout lane #2 was the only Wine/Beer express aisle that was open. I had 14 items included one case of beer. Five people were in front of me. I put all my items on the conveyor belt and waited for a significant amount of time while the cashier walked around, she would also put her head down on the counter and tone out other valued customers who were in a significant rush. She would also leave her work place and would speak and interact with individual who were visiting her but were not employed by the store. She abandoned her work duties several times and significantly impeded the store, which resulted in a significant amount of aggravated customers. This conveyed a very clear message of disregard for customers by the employee, this is unacceptable as employees are the ones representing the values of this franchise. After about 45 min, I interacted with Ms.Natasha, who refused to serve me; claiming I had over 12 items without even counting what was in my basket. I did not want to hold up the line and aggravate the paying customers in line. I collected my items from the conveyor belt and placed them into my cart. I moved to another checkout lane and spent an additional 30 min in line.
I have been a loyal long term customer at your store and was very upset by the way others and myself were treated that day. I arrived in a very good mood and left the store very upset and disappointed. I am not someone who likes to complain about services as I am a very empathetic individual. But I feel like Ms.Natasha isn't customer oriented, and isn't the best fit for a cashier job. I was very upset as I was sent away from the cash register by her in front of everyone like I was "sub-human" I don't want to be humiliated like this ever again. I hope that this letter explains my feelings and concerns with what has occurred. I would not like this to happen to me or any other customers in the future. I would like to remain a loyal customer at this location, however if this persists I will be obligated to take my business elsewhere and hope that corrective measures are taken swiftly.