Real Canadian Superstore review: PC Express

Hi there,

I am super frustrated with my experience with PC EXPRESS this evening. I will start by saying, service is usually superb and I have experienced little wait time for my groceries. However this evening was different. I had ordered groceries the previous evening (almost 315$) and had waited for my delivery this evening for 2000-2030 time. As the clock struck 2015, then 2020, then 2035 without a call, I began to wonder where the food is to feed my family tomorrow. By 2100 (09:05PM) I decided to call. I spoke with a man who said "there is uh, a glitch, and like, can you come get your groceries tomorrow?". Pardon? what does that even mean? Now almost 400$ that has been taken from my chequing account to cover the PC Express costs and NO GROCERIES to feed anyone tomorrow! When I asked when they discovered the problem, he said "uh, 8:30" I was appalled I did not receive a phone call at this time! unacceptable! The Real Canadian Superstore has deprived us of food and money and this is unacceptable. This man asked if I could come tomorrow WITHOUT ACTUALLY RESOLVING THE TECHNICAL PROBLEM. I told him that I need to be contacted tomorrow for pick up.

Please have better customer service. I wont be returning without a call from a manager.